Universal Toyota

The salesman Sawyer was great to deal with. He was very helpful in working on our trade value and locating the exact car we were looking for. helpful in working on our trade value and locating the exact car we were looking for. More

The sales person was nice but I’m pretty disappointed. I went in to look at low priced vehicles I told them my credit situation they showed me one car the only car they said I could get approved on they off went in to look at low priced vehicles I told them my credit situation they showed me one car the only car they said I could get approved on they offered me a pmt of 500-580 but never even told me what exactly the pmt would me I asked if we could get to a smaller pmt I am not even washing a big difference under 500 and that was the end of the Experience. I asked them not to blast my credit all over the place and they did just that and to primary banks who more likely would not take someone with my credit. Not only did I not get a fair chance to buy a car here they sabotaged my chances at being able to buy a car anywhere else my score dropped 40 points because of this. Not happy at all. More

At Universal, one experiences an efficient, , honest, friendly, and courteous Service Dept. The entire staff is helpful and friendly. They maintain a clean, safe environment.. friendly, and courteous Service Dept. The entire staff is helpful and friendly. They maintain a clean, safe environment.. More

We have done business with Universal Toyota so many times it pains me to write this review. There is a Tacoma shortage so we have been flexible with the delays. We had two trucks ordere back on 2/24/21. N it pains me to write this review. There is a Tacoma shortage so we have been flexible with the delays. We had two trucks ordere back on 2/24/21. Not only are they not in, Universal Toyota said they will no longer honor our agreed upon price! We had a signed agreement with Rocco for these two trucks. We kept getting the run around. He is very nice but I suspect those over him stopped him from keeping his word on the deal. Adam, the general sales manager was the one the raise our price nearly $2,000. I guess they felt why worry about taking care of a long time customer during a supply/demand shortage because they know they can sell these for higher price. Very disappointed Universal Toyota would not keep their word! Be careful when buying from these guys. Make sure they don't change the deal at the last minute! ***After hearing Heather's response I downgraded this to a 1 star. Apparently it is common practice to agree on a price, give you a time frame, and then decide not sell you the vehicle if they have a better offer from a new customer. Look elsewhere all!*** More

Tony Franks was my salesman and he was phenomenal! 10/10 recommend seeing him, he communicated exceptionally, went over and above, and just got me a better deal than I could have asked for! recommend seeing him, he communicated exceptionally, went over and above, and just got me a better deal than I could have asked for! More

Earnest Ayala is the most courteous and professional Toyota employee that I have had the pleasure with whom to work with buying a car. Thanks Toyota employee that I have had the pleasure with whom to work with buying a car. Thanks More

We have received excellent service at Universal Toyota. Our salesman Syed Kazmi has been extremely helpful. He found us an amazing truck right away and has gone above and beyond to help us ever since. H Our salesman Syed Kazmi has been extremely helpful. He found us an amazing truck right away and has gone above and beyond to help us ever since. He answers our texts very quickly even on his time off. He stayed late with us on a Friday after we purchased our truck to make sure we knew all of the features. He even answered a call late that night when he was at home when we had a question. He and his sales manager Ruben Gomez were very helpful when we brought our truck in to get window tint and a bed cover. We were very happy with everything. I definitely recommend Syed Kazmi and Universal Toyota. We love our Tundra very much also. It is well made and the price was very reasonable. It is very comfortable, easy to drive and has many nice features like a navigation system, backup camera, heated and cooled leather seats and collision avoidance features. More

My deal was sweet an my sales manager was super awesome did everything to get me in to my car was the most awesome person that helped me the experience was so awesome did everything to get me in to my car was the most awesome person that helped me the experience was so awesome More

Robin Ma was very knowledgeable about the Highlander and very easy and pleasant to work with. Robin was instrumental in getting a workable deal. The crew that Robin works with is very knowledgeable and easy very easy and pleasant to work with. Robin was instrumental in getting a workable deal. The crew that Robin works with is very knowledgeable and easy to work with. Nice dealership to deal with. More

Went car shopping for my beautiful wife yesterday and had a wonderful experience! We were approached by Ernest Ayala when we got out of the car and I told my wife “Oh great here he comes”. I was expecting a wonderful experience! We were approached by Ernest Ayala when we got out of the car and I told my wife “Oh great here he comes”. I was expecting the stereotypical car salesman. Ernest is definitely not your typical car salesman. He was never pushy, he was very knowledgeable and helped us get the best deal possible. Thank you Ernest! More