Universal Toyota

If you are keen on paying unnecessary deal markups then this would be the place to go. Sales Manager Geff was unwilling to negotiate on the 5k markup that was on a Sienna as well as wouldn’t negotiate on t this would be the place to go. Sales Manager Geff was unwilling to negotiate on the 5k markup that was on a Sienna as well as wouldn’t negotiate on trade in price. He then proceeded to ask me to come up on my down payments even though they were not willing to work with the deal on their end. It’s a shame they are trying to capitalize on the consumer and line their pockets even more than they already are. I feel bad for the next person will with surely pay the ridiculous markup and ultimately get shafted by Universal Toyota and it’s greedy owner, general and sales managers. More

Sells cars with markups, will lie on the phone to get you to come in in person, only to present you with a markup on the price sheet. Will take your keys hostage to try to keep you locked in the dealership. to come in in person, only to present you with a markup on the price sheet. Will take your keys hostage to try to keep you locked in the dealership. I wish I could bill them for my time. More

Simple oil change, I had to wait 4 hours. Not good. Things have changed there Not good. Things have changed there More

Horrible customer service, it takes 3 hours for 30 minute oil change. Not good service. oil change. Not good service. More

The staff is excellent. They are very helpful, knowledgeable, personable and professional. It is always a great experience They are very helpful, knowledgeable, personable and professional. It is always a great experience More

Today (02/23/2022 at 10:30)I had appointment for service of my truck which had recall. When I got there, I was told "my truck won't be ready today, I asked for rental car. Service advisor called for Enterpr of my truck which had recall. When I got there, I was told "my truck won't be ready today, I asked for rental car. Service advisor called for Enterprise to pick me up, When I went to enterprise office, I was told I have to pay for rental car. A) Toyota service advisor did not tell me that I have to pay for rental car B) When I had set up appointment, I was not told it won't get done same day C) after 2 hours I ask my truck, I find out they even has not touched it yet. Universal Toyota dealer ship do not understand service with appointment means job has to start and done same day, other vice service has to provide complimentary rental car. By the way, when I was in service advisor office, another customer walked in and complain that He has to bring his car in for third times for the same problem. also, he was told his car won't be ready tile tomorrow too. I will not recommend Universal Toyota dealership to anyone. I will not use this dealership anymore. More

Very good customer service. The staff is friendly and professional. No long waiting. They keep you updated. professional. No long waiting. They keep you updated. More

The dealership sales person Maribel Solis was top notch. Answering all our questions never pressured on our deal. Answering all our questions never pressured on our deal. More

I have been using Universal Toyota since 2004. They have always provided exceptional, reliable and excellent customer service. always provided exceptional, reliable and excellent customer service. More

Do not shop here for your car. They are price gougers. I got a written qoute for a new Rav 4 Pime yesterday. So I go into the dealership today to put my down payment. Lo and behold the price increased by $ got a written qoute for a new Rav 4 Pime yesterday. So I go into the dealership today to put my down payment. Lo and behold the price increased by $8,000. Because of the “market adjustment”. The salesperson did not mention anything like that yesterday nor did the Finance Manager Mike Chambers when he called me this morning to verify that I was coming down. Why didn’t he mention anything about a market adjustment? He had all my paperwork and the quote. They waited until I drove there and took most of my morning to tell me the price is much higher. Then Mike tried to lie to me and tell me that there was no price on the quote just the specifications but there was a price and then couldn’t say anything but that the price I have to pay is the higher price that is $8,000 above the MSRP. He then went on to say that California is doing it. I called a California dealership and they quoted me a higher price even before they scheduled me to see them. Total ripoff!!!!!!! More