Universal Toyota

This is my second review for service done a different car of mine, and the service was once again excellent. No doubt I will seek out Mark the next time I have service at Universal Toyota. of mine, and the service was once again excellent. No doubt I will seek out Mark the next time I have service at Universal Toyota. More

Jesse Trevino was courteous, professional, and knowledgeable. We are grateful for the exceptional customer service he has consistently provided when we take our vehicles to be serviced. While we d knowledgeable. We are grateful for the exceptional customer service he has consistently provided when we take our vehicles to be serviced. While we don't live near the dealership, we only visit Universal Toyota because of Mr. Trevino's attentiveness and his prompt attention. More

While purchasing my new vehicle I had the pleasure of working with Robin Ma. 10/10 recommend. the staff is friendly, fast and worked hard to get me a good deal. Even after Purchase respond time to any qu working with Robin Ma. 10/10 recommend. the staff is friendly, fast and worked hard to get me a good deal. Even after Purchase respond time to any questions I have had, has been very fast and all communication has been pleasant! He got us for a test drive and all paperwork done in a timely manner! was not an all-day process. Will go back for any further deals. More

I definitely had an extremely negative experience with Universal Toyota. I've been shopping around for a truck for a while now and one was posted on their website. I reached out the same day the posting w Universal Toyota. I've been shopping around for a truck for a while now and one was posted on their website. I reached out the same day the posting was up and arranged to drive down from Austin and take it for a test drive. I left Austin at 5pm and sat in traffic for a couple of hours on 35. When I arrived I asked for the salesman and he went to grab the keys. He came back out of the office and let me know that apparently one of the manager's best friends (his words) had just put a deposit down on the truck 5 minutes before I walked in. I was obviously a bit surprised and mentioned the fact I'd driven down from Austin. He then told me that it's policy for them not to allow a deposit to be put down like that when someone is coming in from out of town to see the same vehicle. I can only conclude that in this case since they knew I was coming down, the manager (Gabe I believe) made the decision that helping out his "best friend" was more important than sticking to policy. To add insult to injury, the offer from the manager to 'make things right' was to pay for my gas. Completely missing the point of where all my frustration is coming from. It was also telling that the manager himself couldn't come out and speak to me and used the salesman as the go between to have to deliver the news he didn't have the courage to deliver himself. I'm sure people have had plenty of good experiences there and I'm happy that's the case. I think I just got on the wrong side of the wrong manager and got screwed in the process. I do think though that it's worth knowing that rules apply sometimes to some people but can be broken when it's easy or convenient to someone in a position of some authority. I'd keep that in mind when choosing whether or not to purchase a vehicle from Universal Toyota. More

I had an appointment scheduled for December 23, 2022 at 3:30 pm and Jesse Treviño tells me that he could not attend me because the rubber alignment machine is damaged, but I went to the service area and as 3:30 pm and Jesse Treviño tells me that he could not attend me because the rubber alignment machine is damaged, but I went to the service area and asked the mechanic Francisco and he told me that the machine was in perfect condition that if I paid for the service that it is 100 they could align it , the car is under warranty bad service More

I recently just purchased a certified used vehicle from this dealership. I have been coming to this dealership since 2017 and have always had excellent service. This includes their service department. this dealership. I have been coming to this dealership since 2017 and have always had excellent service. This includes their service department. More

I recently bought 2 new vehicles at Universal Toyota and I was very please with the service and all the help I received from my salesperson Mr. Juan Esquivel. This is the 3rd vehicle that I have bought from I was very please with the service and all the help I received from my salesperson Mr. Juan Esquivel. This is the 3rd vehicle that I have bought from him in the last 9 months. I am very please with his service. I highly recommend Mr. Juan Esquivel to anyone reading this review. More

Im writing to you as I am unhappy with this experience. -at checkin two people were manning the desk but only one was actually assisting people. The other lady there actively avoided acknowledging anyone— -at checkin two people were manning the desk but only one was actually assisting people. The other lady there actively avoided acknowledging anyone—it took the 4th person coming in to finally say “we’ll be with you in a moment.” Luckily one of your techs was actually paying attention and called for assistance -the constant shouting: why are sales people yelling and clapping on the floor when you are trying to push units? I heard one verbatim say “I was talking xxxx on you…just putting it out there” -you have two music systems for some reason. 1 playing normal elevator type music the other had nicki Minaj talking about her crotch; I don’t know why you would do that in a place you are trying to make a deal In any case I want to specifically thank Carlos who checked me in, Matthew Martinez who discussed inventory with me, and Mrs. Uribe at the window—they were very professional and polite and it saved the experience More

I have been a returning customer at this dealership since 2016 when I bought my first RAV4 LE 2016 when I bought my first RAV4 LE More