Universal Toyota

Awesome dealership!!! The knowledge and professionalism of the salesmen and staff was great. They were not pushing and listened and answered all questions. I would defini The knowledge and professionalism of the salesmen and staff was great. They were not pushing and listened and answered all questions. I would definitely recommend Universal Toyota. 😀😀 More

Best sales guy I was not sure if I could get the truck but my salesman keep things honest and positive and helped me make it work and was also very patient. I loved I was not sure if I could get the truck but my salesman keep things honest and positive and helped me make it work and was also very patient. I loved that he never promised something he could do and always understood my concerns and needs. He was also very excited for me which was very sweet. Werner will definitely have me refer others. More

Great Dealership We buy all of our vehicles at Universal Toyota and have them serviced. Both of my sons have Toyotas and are serviced there,. It's quick and friendly. We buy all of our vehicles at Universal Toyota and have them serviced. Both of my sons have Toyotas and are serviced there,. It's quick and friendly. We just bought a 2018 Tundra and could not be happier as they gave us a great deal More

Stellar Toyota Dealer Excellent and knowledgeable sales staff and service staff throughout the dealership. A pleasure to work with professionals who take pride in the quali Excellent and knowledgeable sales staff and service staff throughout the dealership. A pleasure to work with professionals who take pride in the quality of their service. More

Service Center Needs it’s Tires rotated and balanced. Drove into the dealership due to some vibrations while traveling on a long distance road trip. I wanted to get my wheels checked and rotated. The ini Drove into the dealership due to some vibrations while traveling on a long distance road trip. I wanted to get my wheels checked and rotated. The initial contact with the service staff was very nice however this is where the service experience just turned into an experience of frustration. The first express service attendant said that their department didn’t handle tire rotations, I had to go across the aisle and get a regular service maintenance agent to get things started. I went there, the reception was friendly but this employee wanted no part in helping me and was told to return to the previous express maintenance agent because “they can take care of it too”. At this point I got the clue that no one wanted to help me. As I waited in line the first express maintenance agent looked at me with feigned interest and said “I’ll help you out”. However, the body language of this employee said otherwise. I stood in line for another 15 mins before the 3rd person decided to take my situation on. This time I was told that my car did not meet Toyota Care Basic warranties because I was over 12000 miles (my odometer read 12347). He then proceeded to inform me with emphasis that I would have to be charged $70 to get my tires rotated and balanced. He was telling me that it was what his manager told him to tell me. I decided not to go get my car checked due to the terrible service I received but not before calling calling my service center at Family Toyota in Burleson, TX and asking them for their opinion about my situation. They told me that’s not how it should’ve been no matter how busy it was and if I really needed it, to go ahead and phone another toyota dealership to get it looked at. Called Red McCombs to explain my situation and they told me to bring my vehicle over there and they would look at it. I left this dealership’s service center and before leaving the initial attendant had to apologize for the poor service. To the social media/management team of Universal Toyota, please rotate and balance the tires in your service department, thank you have a good day. More

One Satisfied Customer First time my wife and I went, we were not happy with the sales rep or manager. 2 weeks later, we took a second chance and meet up with a new sales re First time my wife and I went, we were not happy with the sales rep or manager. 2 weeks later, we took a second chance and meet up with a new sales rep... Joe Gutierrez and his trainee, all I can say is he made up from our first bad experience. When it is time to get my new truck and I will definitely go back and look for Joe. More

Costumer service is very satisfied I’m very satisfied with the service that the salesperson rendered to us they are very friendly polite .Salesperson,Parts Services personel and Finance I’m very satisfied with the service that the salesperson rendered to us they are very friendly polite .Salesperson,Parts Services personel and Finance Group meet my needs during my visit. More

Joe Gutierrez and Warner This is my second time buying at Universal Toyota. It just keeps getting better! Joe and Warner were both outstanding salesmen. They delivered on ever This is my second time buying at Universal Toyota. It just keeps getting better! Joe and Warner were both outstanding salesmen. They delivered on everything they promised all the while making the experience enjoyable!! The Hernandez’s More

Thx valerie Really good customer service I would like to give a especial thx to Valerie she is very helpful. If you want to get a very helpful person check her ou Really good customer service I would like to give a especial thx to Valerie she is very helpful. If you want to get a very helpful person check her out you won't regret it. More

Great customer relations and price negotiation We met Ernest Ayala when we entered the show room. We were not sure if we would purchase a new or used Tundra.He was extremely patient and accommodati We met Ernest Ayala when we entered the show room. We were not sure if we would purchase a new or used Tundra.He was extremely patient and accommodating. Ernest showed us new and used models that were in our price range and found the perfect pre owned Tundra for us. The price negotiations with the contract person went smoothly and we were very satisfied with the price. More