Universal Toyota

Very unhappy The worst dealership i have ever had any dealings with. bought a used f250 truck when i went in to look at it it was being serviced. i told sales pers The worst dealership i have ever had any dealings with. bought a used f250 truck when i went in to look at it it was being serviced. i told sales person i would come back next. he said complete check. so i stayed and waited got out there at 9 pm. drove my truck home. Transmission was not shifting correct took the truck back it was 2 quarts of fliud low i guess there service dept didnot do there job. they had truck for about a week must take a long time to put fluid in they called said it was fixed. I drove it and same problem they said bring it back in. They had it for 10 days called said it was fixed did the same thing called and said it was fixed. Truck still had same problem transmission is bad the put another so called fix on it they had truck 2 weeks called and said it was fixed. Picked truck up again had it another 2 weeks did nothing to truck. Now i haved owned truck for 2 months got new title from state. i have driven truck about 8 times in 2 months. Got fed up with there bad service. dropped truck off to get transmission fix and not them. So to sum it up i would avoid doing any business with them ever again. If your looking for a car or truck.my best advice find a another dealer i know will. More

Very positive experience in car purchase My salesperson, Vicki, was extremely knowledgeable and helpful, taking extra care to be sure I understood the workings of the vehicle. Ian, the fina My salesperson, Vicki, was extremely knowledgeable and helpful, taking extra care to be sure I understood the workings of the vehicle. Ian, the financial advisor was also very knowledgeable and efficient. I will look forward to buying another car from them in the future. More

Bought My First New Car From Ernest IF you want great service, knowledgeable and honest advice, then head to Universal Toyota in San Antonio, TX. I had the pleasure of working with Ernes IF you want great service, knowledgeable and honest advice, then head to Universal Toyota in San Antonio, TX. I had the pleasure of working with Ernest Ayalya, a new and used sales professional. He is amazing! He bent over backwards to to help me get a super good deal on a new 2018 Toyota Camry! He actually cared enough to keep in contact with me and to make sure I was getting the best help and deal I could possibly get. If Universal Toyota managers or Toyota, in general, is reading this review, please kindly give Ernest a raise or some promotion! He is Amazing, hard working, honest, compassionate, and very helpful. Go see Ernest to find your next new or used vehicle today! More

Highlander purchase My salesman Ohannes komorian was awesome. He didn’t quit until he was able to get me in something I love. And that’s exactly what he did. I LOVE my 2 My salesman Ohannes komorian was awesome. He didn’t quit until he was able to get me in something I love. And that’s exactly what he did. I LOVE my 2018 highlander! More

Great Deals Am looking for a used pick-up. This would be my second time I go to Universal Toyota. I always get great deals. Trevor makes sure I get what I am lo Am looking for a used pick-up. This would be my second time I go to Universal Toyota. I always get great deals. Trevor makes sure I get what I am looking for. More

Great experience!! Come see Jacob Herrera and Noe Herrera in Sales! They took care of me 110%, worked super hard to get me the absolute best deal possible. I appreciate Come see Jacob Herrera and Noe Herrera in Sales! They took care of me 110%, worked super hard to get me the absolute best deal possible. I appreciate all their time and effort. Also, Ruben and Gabe in finance got me in and out very quickly. Definitely had to be the best car buying experience I have ever had. Come and get your car here, you will not be disappointed! More

Hans Hardin Wish I had an option to add more stars. My husband and I fell in love with a 2018 white TRD off road. Our sales person who I highly recommend Hans Har Wish I had an option to add more stars. My husband and I fell in love with a 2018 white TRD off road. Our sales person who I highly recommend Hans Hardin made our purchase smooth and hassle free. More

My third car/SUV This was my third purchase from Universal Toyota, my second from Ernest Ayala. I was able to tell him specifically what I needed and he found the Rav This was my third purchase from Universal Toyota, my second from Ernest Ayala. I was able to tell him specifically what I needed and he found the Rav4 that was perfect for me. Any issues I had were dealt with quickly and positively. More

Unsatisfactory I was told insurance would go down, all rates are rising, and both were false. I believed them, I was rushed, don't use them. I was told insurance would go down, all rates are rising, and both were false. I believed them, I was rushed, don't use them. More

Great Toyota Dealer I went in for an oil change on my 8 year old Avalon and walked out with a 2018 6 cylinder Camry XLS. I had been thinking of a trade to get updated s I went in for an oil change on my 8 year old Avalon and walked out with a 2018 6 cylinder Camry XLS. I had been thinking of a trade to get updated safety features for 6 months. I couldn't pass up the offer so traded. I have been driving the Camry a few days and enjoy the ride. David Rivera was my saliesman. He was terrific explaining the instrumentation on my car. Still need some followup on it. Lots to learn! Ariel Garza in Service is also great. Friendly and professional staff all around. This was my 3rd car purchase from Universal Toyota! Definitely recommend them. More