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Universal Nissan - Service Center

Orlando, FL

4.4
147 Reviews

147 Reviews of Universal Nissan - Service Center

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May 06, 2021

Don’t recall the salesperson name at this moment. He was awesome! Very courteous and professional! I’m very happy with the purchase. Thank you! More

by JACQUIE45PINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My salesperson
May 10, 2021 -

Universal Nissan responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 06, 2021

Excellent customer service. Great greeting, consistently informing on the status of the service. Advice on the best service for the interest of customer and the vehicle More

by LGARCIA7373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Nissan responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

April 29, 2021

Sarfaraz Ahmed helped me get my first car! I am extremely happy with my experience working with him! I will recommend him to more people! More

by Kalyn A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarfaraz Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Universal Nissan responded

Congratulations on your first car! We are honored that you chose us for your new vehicle purchase.

March 20, 2021

Muy atento, se esmeró en buscar la mejor opción para mi lo cual aprecio mucho Muy buen servicio lo recomiendo ampliamente Gracias a todo el equipo More

by Carlos Sandrea
Recommend Dealer
Yes
Employees Worked With
Erick Disla
Mar 21, 2021 -

Universal Nissan responded

Hello Carlos, We appreciate the share, thank you!

February 05, 2021

So far I am satisfied with everything. No problems with anything. Everyone is courteous and friendly. The service people are helpful and courteous . Thanks for your services. God bless you all and stay saf More

by Doris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Sahman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Universal Nissan responded

We are very happy to have provided you with such a positive experience!

July 07, 2020

Jorge Prada in the service department always gives 5 star service! The dealership is nice and friendly and has a great little restaurant inside. The service department is why you come back here though! More

by mcdirect28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Prada
Jul 13, 2020 -

Universal Nissan responded

Thank you for sharing this wonderful review!

June 17, 2020

GEORGE IS VERY NICE PROFESSIONAL MAN, WITH CLIENTS, ASLO WITH ME. GOOD GREAT PROFESSIONAL SERVICES, HE A KIND LITTLE MAN WITH A KIND ❤.THANK YOU FOR YOUR SERVICE. HE'S BEST OF THE BEST. More

by Joonboliva
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Petgrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Pinto, James 'Jimmy' Pasquale, Jonathan Arocho, Giovani Perez, Jeffrey Timmons
Jun 17, 2020 -

Universal Nissan responded

Joonboliva, Thank you for sharing this awesome review with us and recognizing Jorge. He definitely does make sure that his customers gets the best at all times when servicing their vehicle, and also thank you for the high rating on our teams!

March 04, 2020

My service advisor Lloyd Thompson showed great customer service. He was attentive, Always kept me informed And explained what problem my vehicle’s had in order to get it repaired.👍 - Felix More

by Blanco
Recommend Dealer
Yes
Employees Worked With
Lloyd Thompson
Mar 04, 2020 -

Universal Nissan responded

Blanco, We appreciate this wonderful review!

February 24, 2020

Worst service I ever had. Fast talker like salesman. Wouldn’t cover a part and I have bumper to bumper coverage. This is the worst More

by FURIOUS
Recommend Dealer
No
Employees Worked With
Jorge Prada
Feb 27, 2020 -

Universal Nissan responded

We apologize for the experience and appreciate you you bringing this issue to our attention.

December 09, 2019

If I could reverse my purchase, I would. I was treated like a criminal at this dealership. The service advisor tried telling me that the symptoms my car is displaying are normal behavior. I was accused of More

by garciaagent1981
Recommend Dealer
No
Employees Worked With
Becca Kroeger, Seth
Jan 02, 2020 -

Universal Nissan responded

Mr. Garciaagent1981 Thank you for sharing and we will be taking the opportunity to investigate your feedback further. What was described are not the characteristic of level of service our employees strive to provide as we have policy and procedure and will be looking into our data base.

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