Universal Nissan - Service Center

The service was great. The information was explained clearly for me to understand. I even had the opportunity to ask questions and received answers. The information was explained clearly for me to understand. I even had the opportunity to ask questions and received answers. More

It was great service Jamal was very friendly and keep me informed of all the steps that was taking process during the maintenance of the car. He spoke to me afterwards and spoke about future maintenance me informed of all the steps that was taking process during the maintenance of the car. He spoke to me afterwards and spoke about future maintenance and gave me information on deals in Nissan More

Alexsandra was spectacular. Great service overall Alwxsandra explained everything very well and reviewed the prices with me. The customer service was excellent. I appreciate th Great service overall Alwxsandra explained everything very well and reviewed the prices with me. The customer service was excellent. I appreciate the video sent to me by the technician of my car being reviewed and inspected for problems. Very nice touch. And the free car wash coupon. More

Great service and superb customer service. Will recommend this dealership and Javon to everyone I know Will recommend this dealership and Javon to everyone I know More

this dealership is "like a box of chocolates you never know what you are going to get" I purchased a Nissan Pathfinder platinum edition in May this year. I had a good experience with this company and rate know what you are going to get" I purchased a Nissan Pathfinder platinum edition in May this year. I had a good experience with this company and rated them 5 stars I also had my Nissan Maxima serviced there and I could not stop telling everyone how good the service was and they also did a follow up to see if I was happy. Wow what a difference a couple of months make. I had a noise coming from the underside of the new pathfinder and called service to see if they could take a look and find the problem , there response I could get an appointment in 8 days so I set up the appointment for 7/6 at 11:00 am I arrived about 20 minutes early which was good as it took 20 minutes to check in (new service guy) went into waiting room and waited 1 hour and had not had an update went to check on status and was told the mechanics were being thorough and it would take a while. as I left the service office I noticed my car sitting in the lot right were they put it when I came in. I asked the advisor why it was not being looked at as i had an appointment at 11:00 and he replied that just like a doctors office if you have an appointment at 11:00 you may not get seen until 3:00pm . I told him this was unacceptable and I was not staying here all afternoon my wife and I stayed another 30 minutes the car still had not moved I told the service advisor we were leaving, he asked me to wait so he could print the paperwork for me to sign I said i would after waiting another 10 minutes, no paperwork we left about 20 minutes later I get a phone call, Paperwork is ready!!! Really got home tried to call the GM surprise unavailable transferred to the Nissan "Greeter" Voicemail and that leads us back to here my suggestion if you decide to go here for service roll some dice before you go you might get Lucky like we did the first time UPDATE I was contacted by Susanna from the dealership who apologized for the treatment I had received on my last visit and promised to make it right, a short time later I received a call from the service dept. manager who explained this is not normal for there service and was going to take care of it. I am satisfied with the solution he provided and I am looking forward to the Great service I was provided the first time More

Service department is a SCAM. Brought our Armada in because we have gone thru 4 batteries in the past year. Robert Hillseth tried to tell us it is just the battery after we explai Brought our Armada in because we have gone thru 4 batteries in the past year. Robert Hillseth tried to tell us it is just the battery after we explained it was just checked and was fine. SUV kept dying after parked for 10 minutes. Verified by Robert as he tried to start it when we got to the dealership. 4 hours later Robert called and said it was a Main 140 amp Fusable link that was the problem. and it was over $200 parts and labor. After arguing with him that the vehicle would not run at all with that fuse blown and one of his techs must have jumped it wrong and caused the damage to get into the service bay. Robert was done with talking with me and handed me over to Jorge Macias. The next day Jorge called to say the vehicle was ready and the total was over $500 with the Diagnostics and computer reprogramming. He finally admitted they must have caused the Fuseable link damage because the vehicle COULD NOT HAVE RUN to get it in the service bay, and took it off the bill. He still charged me for the Diagnostics and not the computer reprogramming. There is a known issue with this year vehicle that draws a parasitic drain on the battery. This should have been covered by the dealership and passed on to corporate Nissan, not the consumer. You own the car when you buy it but the computer software always belongs to Nissan. They are responsible to provide a bug free application and update it as necessary at their cost. A 4 year old $65000 SUV should not have these issues. To be treated like a tool by the service department and have them not own up to their mistakes. I wonder how many other people have been scammed by them into parts and service that was not necessary. GENERAL MANAGER: Please look me up on the service report, I would love to talk about this. it was dropped off for service on 05/07/2022. We were told you would not talk to us when we were there. More

Jeffrey helped me get a new car and I'am very happy with it. Ty it. Ty More

I had very poor service work. It took 3 days to figure out I needed battery even after diagnostic tests by AAA said it did They straight lied to me about needing alternator.I was g It took 3 days to figure out I needed battery even after diagnostic tests by AAA said it did They straight lied to me about needing alternator.I was given the run around.My poorest service ever(shade tree mechanics) More

CJ is an outstanding salesperson. Great and easygoing to deal with. He is real gem to this organization. Great and easygoing to deal with. He is real gem to this organization. More