Universal Nissan - Service Center

Always great service I've come to Universal Nissan on Orange Blossom Trail for 2 oil changes now. My first was quick and The experience was pleasant. This second time arou I've come to Universal Nissan on Orange Blossom Trail for 2 oil changes now. My first was quick and The experience was pleasant. This second time around I needed the usual oil and filter maintenance along with a tire rotation and 2 recalls to be addressed. The guys in the service department were great. They greeted me quickly, explained the services I was going to need and were super polite and helpful. Since I was going to be hanging out for awhile I decided to grab a bite. I'm actually writing this review to specifically acknowledge one young man that works behind the counter at the food court, Will Morris. Top notch customer service from this employee. I just really wanted him to be recognized because he was so wonderful and friendly. I'm satisfied with every employee I came into contact with, but Will stood out to me because he was so naturally hospitable. He was constantly either cleaning, stocking, or asking customers if they needed any water or coffee. He even came around with small desserts for everyone in the food court to try. He wasn't forcing himself to be curtious, he just was. No one likes to have to hang around for 2 hours and wait for their car to be done, but I appreciate Nissan for doing all they can to make the experience as great as they do. More

Great 👍 Helpful and friendly people , I visit the dealer to buy some accessories Mr. Phil help me to dicide wich accessory is better and gave me discount Th Helpful and friendly people , I visit the dealer to buy some accessories Mr. Phil help me to dicide wich accessory is better and gave me discount Thank you More

Service Department If your car is not under warranty, please don't let them fix your car. Please read other reviews from other sites. VERY BAD SERVICE. If your car is not under warranty, please don't let them fix your car. Please read other reviews from other sites. VERY BAD SERVICE. More

Crooked! Horrible service department. Dishonest and unknowledgable. I took my car in for a minor repair. They broke my fuel gauge. They then attempted to charg Horrible service department. Dishonest and unknowledgable. I took my car in for a minor repair. They broke my fuel gauge. They then attempted to charge me $200 to fix it. I refused to pay. I was able to find a way online to fix it for $6! Please, please trust me and take your business elsewhere. Thank you. More

Not as good as it used to be I first came to this dealership in 2011 and was very happy with the purchase of a 2011 Nissan Altima. Brett Livingston was my car salesman and he was I first came to this dealership in 2011 and was very happy with the purchase of a 2011 Nissan Altima. Brett Livingston was my car salesman and he was awesome. Then I had my new car serviced at the dealership and was blown away with their customer service and pricing. I had decided that this was my dealership going forward and would not purchase a car from another dealer. They had earned my trust and loyalty. I came back a few years later and purchased a 2014 Nissan Altima. I was less happy with this purchase and salesman, do not recall who this salesman was as he was unimpressive. Mr. Livingston was no longer in a salesman position. The final financing guy, selling a warranty after the deal had been made, was pushy and insulting and almost cost the deal. Since that purchase, I have returned for service. The service dept has also declined. Now, they try to push unnecessary service and parts on you, things that were done on my last visit. Usually, they will offer some compensation after things have turned hostile. I used to love coming here and would trust what they told me to take care is by car. Now I have to verify everything they say, do independent research, and fight for a fair price and service. They are losing my loyalty. I personally have purchased two cars from this dealership and have referred others. One person I referred has purchased two vehicles on her own and has brought in three family members who purchased at least the vehicles from this dealership. If the decline in customer service continues, this kind of loyalty and referrals will also decline. More

Customer Service after sale I purchased my 2015 Nissan Rogue in October of 2015 and I was helped by Robin Johnson who for some reason is no longer there...a true loss for the com I purchased my 2015 Nissan Rogue in October of 2015 and I was helped by Robin Johnson who for some reason is no longer there...a true loss for the company. I had my car in for servicing 4 times, two of which were because the rear window leaked and it took them awhile to get the part and have it fixed. The other two times were for an oil change and and oil change and tire rotation. I was in need of another oil change/tire rotation but that is even questionable because my service light came on 1,500 miles before what the service sticker said. I checked for coupons, since I am on a fixed income, the oil change alone was $32.99. I clicked on the link for chat on their website and asked if there were any other specials and was told someone from the service dept. would call me back but that never happened. I checked out Reed Nissan and they had a coupon for oil change/tire rotation for $29.99 so I once again contacted Universal and asked if they would accept the coupon and was told no. I took my car to Reed for the servicing and contacted NissanUSA to file a complaint. At Reed they did the oil change but they could not do the tire rotation because my socket was missing and their master set did not have the large socket needed. Since my car was serviced at Universal I called and left a message that I would be coming to pick up a socket because mine was missing and they were the last ones to access the wheels. On my way to Universal I received a call from the service manager saying "I understand you are having an issue and I would like to help resolve it" and I said what issue...the fact that you would not honor another Nissan coupon or that my socket was missing when the other dealership tried to do the tire rotation. He said he would give me a new socket when I got there. After he got the socket for me I said this whole mess could have been resolved by your honoring Reed's coupon and he told me the best they could have done was $32.99 for the service BUT they never gave me that offer or I would not have driven an additional 15 miles to have the service done elsewhere. I get back to Reed and as they are doing the tire rotation I checked my email and and hour and a half before I went back to Universal there was an email with coupons...one of which was the tire rotation and oil change for $29.99. I paid cash for my vehicle and I purchased an mfg. extended warranty which I wanted to cancel so I called Universal only to get an answering machine for that dept. and some guy name Chip who said he could not get to the phone but leave a message and he would get back to me...I waited 3 hours and called again and got the same response. Today I will drive up to Universal and request a refund of my extended warranty in person. At this point I am through with Nissan and have decided to trade my vehicle in for a Toyota and I have already began my search. I had two Toyota's in the past and should have never gone to Nissan! The only thing that Universal has going for it since Robin Johnson is gone is Jackie Trucksess who is the service concierge. More