Universal Nissan - Service Center

Bad Experience! I made an appointment for an oil change for my Infiniti. I specifically asked if they had the oil filter for my car and the said yes we will put to th I made an appointment for an oil change for my Infiniti. I specifically asked if they had the oil filter for my car and the said yes we will put to the side for your appointment. When I arrived for my appointment there was no one there to greet me. I had to knock someone office to ask for assistants. I spoke a person in the office and told him I had a 6:20pm appointment. The response I received was your appointment is not with me because I leave at 6pm. After getting the service manager involved I was told the oil filter they had put side was given to someone else by accident. Clearly the dealership has process issues and worst poor customer service. More

Always great service I've come to Universal Nissan on Orange Blossom Trail for 2 oil changes now. My first was quick and The experience was pleasant. This second time arou I've come to Universal Nissan on Orange Blossom Trail for 2 oil changes now. My first was quick and The experience was pleasant. This second time around I needed the usual oil and filter maintenance along with a tire rotation and 2 recalls to be addressed. The guys in the service department were great. They greeted me quickly, explained the services I was going to need and were super polite and helpful. Since I was going to be hanging out for awhile I decided to grab a bite. I'm actually writing this review to specifically acknowledge one young man that works behind the counter at the food court, Will Morris. Top notch customer service from this employee. I just really wanted him to be recognized because he was so wonderful and friendly. I'm satisfied with every employee I came into contact with, but Will stood out to me because he was so naturally hospitable. He was constantly either cleaning, stocking, or asking customers if they needed any water or coffee. He even came around with small desserts for everyone in the food court to try. He wasn't forcing himself to be curtious, he just was. No one likes to have to hang around for 2 hours and wait for their car to be done, but I appreciate Nissan for doing all they can to make the experience as great as they do. More

Great 👍 Helpful and friendly people , I visit the dealer to buy some accessories Mr. Phil help me to dicide wich accessory is better and gave me discount Th Helpful and friendly people , I visit the dealer to buy some accessories Mr. Phil help me to dicide wich accessory is better and gave me discount Thank you More

Service Department If your car is not under warranty, please don't let them fix your car. Please read other reviews from other sites. VERY BAD SERVICE. If your car is not under warranty, please don't let them fix your car. Please read other reviews from other sites. VERY BAD SERVICE. More

Crooked! Horrible service department. Dishonest and unknowledgable. I took my car in for a minor repair. They broke my fuel gauge. They then attempted to charg Horrible service department. Dishonest and unknowledgable. I took my car in for a minor repair. They broke my fuel gauge. They then attempted to charge me $200 to fix it. I refused to pay. I was able to find a way online to fix it for $6! Please, please trust me and take your business elsewhere. Thank you. More

Not as good as it used to be I first came to this dealership in 2011 and was very happy with the purchase of a 2011 Nissan Altima. Brett Livingston was my car salesman and he was I first came to this dealership in 2011 and was very happy with the purchase of a 2011 Nissan Altima. Brett Livingston was my car salesman and he was awesome. Then I had my new car serviced at the dealership and was blown away with their customer service and pricing. I had decided that this was my dealership going forward and would not purchase a car from another dealer. They had earned my trust and loyalty. I came back a few years later and purchased a 2014 Nissan Altima. I was less happy with this purchase and salesman, do not recall who this salesman was as he was unimpressive. Mr. Livingston was no longer in a salesman position. The final financing guy, selling a warranty after the deal had been made, was pushy and insulting and almost cost the deal. Since that purchase, I have returned for service. The service dept has also declined. Now, they try to push unnecessary service and parts on you, things that were done on my last visit. Usually, they will offer some compensation after things have turned hostile. I used to love coming here and would trust what they told me to take care is by car. Now I have to verify everything they say, do independent research, and fight for a fair price and service. They are losing my loyalty. I personally have purchased two cars from this dealership and have referred others. One person I referred has purchased two vehicles on her own and has brought in three family members who purchased at least the vehicles from this dealership. If the decline in customer service continues, this kind of loyalty and referrals will also decline. More