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Universal Mitsubishi
Sherman Oaks, CA
1,999 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,999 reviews
September 09, 2024
Paul and his team were great services in and out I. A timely manner very courteous A timely manner very courteous More
by WANDAGANAN11
Verified CustomerEmployees Worked With
September 08, 2024
Always great service and the car is fixed on time. I would recommend this dealership I would recommend this dealership More
by KLZAHNOW
September 04, 2024
Had a gr8 experience at UM dealer. Saul was nice, knowledgeable, attentive & professional. Gracias 4 this deal. I'll recommend Saul & UM dealers 2 family & friends. Gr8 JOB!!!!!!!! Saul was nice, knowledgeable, attentive & professional. Gracias 4 this deal. I'll recommend Saul & UM dealers 2 family & friends. Gr8 JOB!!!!!!!! More
by VMPVIOLANTE
Employees Worked With
September 04, 2024
Overall, my experience was good. I have one complaint in that I requested some information after I bought the car via a phone call with the sales rep and she did not get back to me w I have one complaint in that I requested some information after I bought the car via a phone call with the sales rep and she did not get back to me which was very disappointing. The finance guy and the gentleman who helped me with the car were excellent as it was an electric car. There was a couple of things I did not understand so I called and was told they would call me back.she didn’t. I just wanted some explanations, but it never came. That clouded my overall experience in the end, I am happy with the car. More
by ggwhca
Employees Worked With
September 03, 2024
Juan Carlos was great I appreciate it that they were willing to stay late. She gave me a chance to get there and make my purchase. Period. willing to stay late. She gave me a chance to get there and make my purchase. Period. More
by LISAB3
September 01, 2024
The entire experience from test drive through deal close was warm and supportive. I highly recommend the sales team at Universal Mitsubishi. Thank you Saul, Carlos and Tiki for Everything! 😘 was warm and supportive. I highly recommend the sales team at Universal Mitsubishi. Thank you Saul, Carlos and Tiki for Everything! 😘 More
by Bennie.Taylor
August 30, 2024
best service dept by far. Paul saved me thousands on a new transmission over other shops. don't assume dealership repair shops are more expensive or try to sell you things y Paul saved me thousands on a new transmission over other shops. don't assume dealership repair shops are more expensive or try to sell you things you don't need. these days its the other way around... go to this service center and skip trying to get a deal at a mechanic. Save your running around, you'll be glad you did More
by gus till
August 25, 2024
They treat you not as a customer, but as a family. You feel like you are home. You feel like you are home. More
by JCRIVAS
August 24, 2024
Did not pay for transport Call 702 272 6560 Transport of your vehicle was 4 months ago. of your vehicle was 4 months ago. More
by ryan
Employees Worked With
August 24, 2024
I had an amazing buying/trade-in experience with Tiki and Universal Mitsubishi! Everyone there was super nice and made me feel comfortable and welcome, didn’t pressure me into something I didn’t want. I got Universal Mitsubishi! Everyone there was super nice and made me feel comfortable and welcome, didn’t pressure me into something I didn’t want. I got my dream car, I’m extremely happy with it :) More
by Bjabban
