Universal Mitsubishi

Paul was the best of help. Treated my Mitsubishi Evo like it was his, suggested fixes and helped me with the problems I had. Glad to have my Evo running again like new thanks t Treated my Mitsubishi Evo like it was his, suggested fixes and helped me with the problems I had. Glad to have my Evo running again like new thanks to Paul and his team at 5151 Van Nuys Blvd service center! More

Thank you, Armen for your continued help and great service. We are very happy to work with your business team service. We are very happy to work with your business team More

Shady business — vehicle condition was misrepresented I would strongly recommend doing your own research before purchasing a vehicle from this dealership. When I purchased my car, the d misrepresented I would strongly recommend doing your own research before purchasing a vehicle from this dealership. When I purchased my car, the dealership showed me a clean Carfax, which gave me confidence that the vehicle had never been in an accident. After the purchase, I ran the vehicle through other vehicle-history reports and discovered that the car had actually been involved in an accident that was not reflected on the Carfax they showed me. I also discovered issues with the passenger seat. It was not the original seat that belonged in the vehicle and appears to have been taken from a different model. On top of that, there was paint/bodywork that appeared to have been covered up. Over time, the cover-up began to deteriorate and the underlying issues became more noticeable. Had I known the true history and condition of the vehicle, I would not have purchased it or would have negotiated a significantly different price. The biggest issue is the lack of transparency. A dealership should be upfront about a vehicle’s accident history, repairs, and condition rather than allowing a buyer to believe they’re purchasing a clean vehicle based on a Carfax report. I would be very cautious purchasing a used vehicle here. Get multiple vehicle-history reports and have the car independently inspected before signing anything. More

Great customer service. People are very professional. They always check all possible issues of my car. People are very professional. They always check all possible issues of my car. More

Great service they had my car serviced within a couple hours very efficient highly recommended hours very efficient highly recommended More

Service was very nice. All people were very helpful. Restroom was locked and I had to ask for the key. All people were very helpful. Restroom was locked and I had to ask for the key. More

Great service. Listened to my car concerns. Would use them again and recommend to others. Listened to my car concerns. Would use them again and recommend to others. More

I visited the dealership today with my wife and daughter to purchase a 2025 Mazda3 Hatchback and we had a great experience. Max was friendly, professional, and welcoming. He made us feel comfortable through to purchase a 2025 Mazda3 Hatchback and we had a great experience. Max was friendly, professional, and welcoming. He made us feel comfortable throughout the entire process. We appreciate the excellent customer service and would recommend Max and this dealership to our family and friends. More

We bought a jeep compass 2023, very nice car, in very good condition, at a good price. The problem was that we paid for it on Monday but had to wait until Thursday morning to pick it up because our insur good condition, at a good price. The problem was that we paid for it on Monday but had to wait until Thursday morning to pick it up because our insurance had a 48 hour waiting period to be in effect. On Thursday went to pick up the car and drove home. When I parked I looked at the drivers side, over the tire, the car had a bump, which wasn’t there when we paid for it. I went back to the dealer and talked to the manager, Bob I think his name is, and when I showed him the bump he said: “well we are already loosing money on this car, like $500. There is nothing I can do for you”. First, they didn’t lose any money, we had to pay for two added services that we didn’t want, something related to the paint and another for theft prevention, both added $2,800 to the full price. I made two mistakes with this dealer: I paid the total amount in advanced, and I trusted them when I picked up the car that everything was ok. He knew it wasn’t. This happened when they moved the car in their parking lot. It was the typical bump at a low speed, the paint was intact but the side was sunken. Because I drove the car I couldn’t complain, but bobs response was enough to know that he knew what happened. I will have to send the car I just bought to the mechanic, leave it there for three days and pay $350 to fix it. Very frustrating, and an unnecessary lie when they already made a good deal and because it was their mistake. Sad. Next time I’ll pay when I’m ready to take the car and I’ll take pictures before I close the deal. More

My experience at the service center was excellent. Bathroom door was locked and had to ask for the key at the front desk to use it. Bathroom door was locked and had to ask for the key at the front desk to use it. More