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Universal Mitsubishi

Sherman Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
2,058 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,058 reviews

December 22, 2022

Fast professional and kind you would be hard pressed to find a team that's better. More

by ANGELEA.M.WEBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Universal Mitsubishi responded

Hello Angela, thank you for your patronage and 5 Star review. we really appreciate your kind works and look forward to your next visit. Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

December 20, 2022

What a great service! Brought my car for an oil change, Tiki sold me my car back in 2019! The team is just super! Thank you Universal Mitsubishi! More

by AdrianaAsa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2022 -

Universal Mitsubishi responded

Hi Adriana, I'm so glad we've been able to retain your patronage. Thank you for your 5 Star review. We look forward to your next visit. Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

What a quick service I got from the team! Thanks guys! Always a pleasure doing business with Universal Mitsubishi More

by rime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Universal Mitsubishi responded

Thank you so much. We appreciate the opportunity you give us to service your vehicle. Till next time, drive, enjoy and be safe. Happy Holidays....... Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

Ivan and Tiki did a great job! Amazing service, they took a good care of me, got a great deal. Will definitely recommend them! More

by Pastooshenko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan
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Dec 21, 2022 -

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. I hope we've earned your patronage. Happy Holidays...... Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

Deceptive, disrespectful, lied multiple times. Sent to finance without even discussing the numbers. Finance woman was extraordinarily rude and disrespectful the two times I spoke to her. I specifi More

by GRACEFACE7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tiki N
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De La Luz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2022 -

Universal Mitsubishi responded

Thank you so much for your feed back. If it wasn't for the numerous, endless 5 Star reviews, I would put my head down and apologize for the unnecessary experience. In an effort to assist since you were unable to come to store, there may have been a miscommunication. Something that would have surfaced and as the transaction progressed, and it did. For training purposes we record calls. As in this case when I reviewed it, we failed to find the rudeness or unprofessional in our Finance managers voice. On the contrary she at one point asked you... not to yell and questioned why you were been rude. Her only participation was to process the information you facilitated to submit to the lender, nothing else. I regret that you've had unfortunate similar experiences, I've learned that often patterns indicate the origin off issues. I sincerely apologize you feel we handled things with lies, deception and disrespect. Understanding the value of customers, that obviously was not our intent. Do Not Flaw the brand, Mitsubishi is a wonderful vehicle, which is why you've owned 5. Enjoy your New Mitsubishi for many years to come. Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Dec 21, 2022 -

GRACEFACE7 responded

If you do not want honest reviews, don't pester customers to give them. I had ONE similarly rude and disrespectful experience. Falsely stating that I am the problem, insulting me and apologizing in a self-serving way does nothing to improve your determined lack of customer service skills, which was the point of my review. Apparently you heard a different conversation than I had, which, conveniently, is not available to me. It takes a ton of disrespectful behavior to push me to the point that I am walking away from Mitsubishi because of customer service. Reviews are to help a company improve and warn potential customers of others' bad experiences, but all you seem to want is to write backhanded apologies and excuses when I simply told the truth, gave credit where it was due and was done with you until you wrote this. How dare you think it is appropriate or acceptable to tell me "Do not flaw the brand" when your shady advertising of pricing, intentionally deceiving custumers, submitting private information and running credit for financing before pricing is even discussed, Tiki repeatedly yelling that she's not the DMV rather than answering a simple question two different times, etc, etc is more than enough to "flaw the brand" yourselves. I don't want to be the reason anyone else ever has to go through what I did just to buy a car from you, or any other Mitsubishi dealership.

December 20, 2022

My god! Tiki was amazing!!! She did her magic! I got the car of my dreams thanks to her! I highly recommend this dealership! I will for sure comeback to this More

by nica11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Universal Mitsubishi responded

Another vote for Tiki, We appreciate your continued patronage and 5 Star review. We look forward to your next visit. Happy Holidays.... Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 20, 2022

I got 2022 outlander. This dealership people are super nice and very professional. Ivan and Tiki help and guide me every single steps for buying process. Highly recommend More

by Nasir818la
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Gharibian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Universal Mitsubishi responded

Hello Nasir, I'm glad you had a pleasent experience. We truly appreciate your 5 star review. Enjoy your Outlander for many years to come. Happy Holidays........ Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 19, 2022

👍👐👐🤜🤛 great service and very courteous I thank everyone from the dealership thank everyone from the dealership as well and all staff you More

by wllmmorrison2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Universal Mitsubishi responded

Thank you so much.... I'm glad we've earned your patronage and 5 Star review. We look forward to your next visit. Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 19, 2022

This location always is able to accommodate my schedule and get me the time that is requested More

by llslayba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Universal Mitsubishi responded

We'll always be here for you. I'm glad our staff has been able to acomidate you service needs. We look forward to your next visit. Happy Holidays......... Stay safe , Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

December 16, 2022

Excellent sales experience. Very informative without adding pressure. It was nice to shop in a relaxed, friendly environment. More

by NICOLEYOUNGMARIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Gharibian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iván , Patrick Carroll
Report | Print
Dec 19, 2022 -

Universal Mitsubishi responded

Thank you so much for your kind words and 5 Star review. Enjoy your Outlander for many years to come. Happy Holidays..... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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