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Universal Mitsubishi

Sherman Oaks, CA

4.8
2,058 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,058 reviews

February 24, 2023

People working in this dealership are professional and trustful esp Tik and Zak We happy deal over there Thanks More

by MCFANAI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tik
Feb 27, 2023 -

Universal Mitsubishi responded

Thank you for your hunbling words and 5 Star review. I'm glad our staff (Tiki & Zakk) gave you a pleasent experience. Enjoy your vehicle for many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

Mar 02, 2023 -

MCFANAI responded

Looks like I made mistakes to recognize Your co as 5 star I will change it I am not satisfied Manouchehr Fanai

February 24, 2023

Ivan was our salesman. He was knowledgeable and easy to work with. Very satisfied with his help. More

by jamiederr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan - salesperson
Feb 27, 2023 -

Universal Mitsubishi responded

Thank you so much for taking the time to share some kind words and your 5 Star review. Enjoy your vehicle fo many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 20, 2023

I had a great service. it was fast. I did not feel pressured. No additional repair were made unless necessary. I felt that they were honest. Glad to go there. They actually More

by AMMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Universal Mitsubishi responded

Hello Ammar, I'm glad Armen and nour Service staff met your expectations. We also appreciate your 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 20, 2023

Very professional, know their job, good customer service, will come back again. Nice people in this branch More

by MARALLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Universal Mitsubishi responded

Thank you, we appreciate your kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 17, 2023

The service manager was very professional helpful and polite. The waiting area was very comfortable. More

by ****
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Universal Mitsubishi responded

I'm glad Paul and his staff met your expections. I hope we've earned your patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

February 15, 2023

The sales rep was very considerate and professional as he explained everything to us. He answered all of our questions to our satisfaction. More

by sbrown90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Universal Mitsubishi responded

Thank you for taking the time to share your experience, we also appreciate your 5 star review. Enjoy your vehicle for manu years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 15, 2023

Great service and on time delivery. Very professional! Paul is very helpful.I will be back again. More

by Nasir818la
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Universal Mitsubishi responded

We appreciate giving us the opportunity to service your vehicle. Thank you for your 5 Star review, we look forward to your next visit. Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 13, 2023

Thank u so much Paul is da best good fast work great customer service I wud recommend da world to go.... More

by Wardlawm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Universal Mitsubishi responded

TeamPaul..." is da best" Thank you for your kind words and 5 Star review. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 12, 2023

Universal Mitsubishi understands my Mitsubishi Lancer ES 2002. I love my car, and they respect the 367,415 miles on it. They are taking real good care of my car, and targeting any maintenance it requires be More

by LynnH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2023 -

Universal Mitsubishi responded

Thank you Lynn.... We appreciate giving us the opportunity to service your vehicle. 367,415 Wow...... :) Enjoy it for many more miles to come... Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

February 12, 2023

This Universal Mitsubishi dealership is my new car dealer! When you walk inside , starting with the lady receptionist until the lady in finance, they welcome you with smile. They work very hard for y More

by edvar111
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Gharibian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De La Luz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Viteri
Feb 15, 2023 -

Universal Mitsubishi responded

Incredebly humbling... On behalf of entire staff, thank you. Truth in words, I can see where your son's Gentleman demeanor comes from. Enjoy your Outlander for many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

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