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Universal Mitsubishi

Sherman Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
2,057 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,057 reviews

April 26, 2023

Paul is a very responsive service advisor. He listens to my questions and takes care of all my needs. Every time I call him he always finds me a spot and takes care of my car. five thumbs up. More

by ARMEN1323@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Paul
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Jun 16, 2023 -

Universal Mitsubishi responded

Hi Armen... That's a lot of thumbs :) and we appreciate it. On behalf of Paul and his staff, thank you. I hope you continue giving us the opportunity to get thumbs up and 5 Star reviews. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

April 24, 2023

Great service and accommodating, thank you. Would come back again. Love my new model x ! More

by IRISMENDEZ.16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Universal Mitsubishi responded

Hi Iris, I'm so glad you're enjoying your Model X. You have no idea how satisfying it is to read someones joy. :) Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

April 19, 2023

Everyone was very friendly It was quick and easy. The process was pretty streamlined Ok More

by jreinigslp@gmail.com
Recommend Dealer
Yes
Employees Worked With
Juan Carlos and Tiki
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Jun 16, 2023 -

Universal Mitsubishi responded

Thank you so much for sharing your experience, I hope we met your expectations. Thank you for choosing Universal Mitsubishi and enjoy your Mirage for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

April 18, 2023

Oil change was quick service, great communication iv been coming here since i purchased my car since 2015, the service managers are always nice great customer service! and fast servicing my car as well, i wi More

by Ramiro Godinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Universal Mitsubishi responded

Hello Ramiro, thank you for your almost decade of patronage. It's our absolute pleasure servicing your vehicle. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

April 17, 2023

Exelaint service! Understanding problem efficiently and solving problem fast and quality. Good relation with customers. If there are future services to be don, Pol or More

by RAFAYEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Thank you, we really appreciate your kind words and 5 Star review. We look forward to continuing to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

April 17, 2023

I trust them. And that means the world to me. There is more to say More

by Kimbala44137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

They say TRUST is EARNED, thank you for giving us the opportunity to earn your trust. We look forward to continuing to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

April 16, 2023

Excellent service. Paul and Armand in the service department are always very nice and helpful. Everybody is super nice and professional. More

by FCGONZALEZ@MSN.COM
Recommend Dealer
Yes
Employees Worked With
Armand
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Jun 16, 2023 -

Universal Mitsubishi responded

On behalf of Paul, Armen and the entire service department, thank you. We appreciate your patronage and 5 Star review. We look forward to continuing to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

April 15, 2023

Arman has always treated me with respect and honesty. He explains everything to ensure I understand. More

by URBANMATTHEW
Recommend Dealer
Yes
Employees Worked With
Arman in Service. Excellent experience.
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Jun 16, 2023 -

Universal Mitsubishi responded

Hi Matthew, thank you for sharing your outlook. We appreciate your patronage and 5 Star review. One and all look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

April 11, 2023

The dealer tried to help me get the car that I needed. They helped me giving me options. They took the time to explain to me where the challenges with selling a car to me were and what I could do. They w More

by MARIATB0712
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Gharibian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

I'm so glad you gave us the opportunity to earn your business. We appreciate you taking the time to share your experience and 5 star review. Enjoy your Mitsubishi for many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

April 10, 2023

Ivan provided excellent customer service and if not for his professionalism and knowledge I would not own my new car. A personal thank you for a positive experience and becoming a new part in the Mitsubis More

by MichelleDJones515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Thank you so much...... I assure you Ivan will be humbled by your kind words and 5 star review. Enjoy your Mitsubishi for many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

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