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Universal Mitsubishi

Sherman Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
2,057 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,057 reviews

May 18, 2023

Good customer service with welcoming attitude which make us feel that we came to the right place More

by mcouja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Universal Mitsubishi responded

I'm so glad we met your expectations and hope you continue choosing Universal Mitsubishi to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 13, 2023

Great service like always want to thank Paul and the rest of the staff I was pleased with the service and thank you so much for the rest of the staff More

by wllmmorrison2018
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Universal Mitsubishi responded

Thank you for your continued patronage and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

Jun 16, 2023 -

wllmmorrison2018 responded

Thank you

May 07, 2023

Easy and friendly The process was easy and everyone from reception to assistant Juan Carlos were friendly and accommodating More

by netnett99@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Tiki
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Jun 16, 2023 -

Universal Mitsubishi responded

Thank you, we appreciate the opportunity to earn your business and happy to hear you had a pleasant experience. Enjoy your vehicle for many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

May 07, 2023

Friendly and fast service. They didn’t chatge me for many of the items I asked them to check which was very nice. More

by YouSentThisToMe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Thank you for choosing Universal Mitsubishi and giving us the opportunity to service your vehilce. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

May 05, 2023

He is amazing and makes the process really smooth. Great service and they know they’re stuff. More

by Chen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos De La Luz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Chen, thank you... thank you... thank you. We appreciate your sentiment and opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

May 04, 2023

Paul 5 Fantastic experience. They kept in contact with me and made me feel like they cared about my cars issues. A+ service! More

by LAMAR123@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
5
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Jun 16, 2023 -

Universal Mitsubishi responded

Hello Lamar, I appreciate your kind words and 5 Star review. I'm glad Paul and his staff met your expectations. We look forward to your next viisit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

April 30, 2023

I felt taken care of from the moment I arrived! Everything was perfect great service! More

by addiejo2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Thank you so much for your feedback and 5 star review. We are greatfull to you for choosing and giveing the opportunity to service your vehicle. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

April 29, 2023

It was a good experience. They were helpful and helpful worked with me on getting the deal I was comfortable with. More

by GKRENTERIA@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Yes
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Jun 16, 2023 -

Universal Mitsubishi responded

I'm glad our staff was able to assist in you getting the PHEV you chose. Enjoy it and hope to see you for your first service and years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

April 29, 2023

good service, kind people. I appreciate work they did to my car. Thank you! I will come back.:) More

by ERIKADAMROZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Hello Erika, I'm glad our service department met your expectations and satisfied your vehicles needs. We also appreciate your 5 star review, we look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

April 28, 2023

Excellent communication from all the staff. They make me feel a part of the Mitsubishi family. Logistically they make sure to update everyone on their unique cases for service. More

by ss4jacob@ymail.com
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Hi Jacob, thank you for choosing Universal Mitsubishi to take care of your vehicles needs and make sure it performs efficiently. We appreciate your continued patronage. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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