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Universal Mitsubishi

Sherman Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
2,057 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,057 reviews

June 07, 2023

Thank you the Universal Mitsubishi for having the greatest service department I can always rely on! More

by PAPULLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Universal Mitsubishi responded

Thank you, we're grateful you've chosen Universal Mitsubishi to service your vehicle. We appricate your continued patronage and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

June 07, 2023

Really knowledgeable, and great service by Paul and his team. Got an oil change, a headlight and several other lights replaced. And gave me full inspection of what my vehicle needed. I’ll continue to servi More

by Javier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Thank you Javier, we appreciate your continued patronage and 5 star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

June 04, 2023

Bought a 2017 Mirage, that was a bit overpriced, but since it was from a dealer I hoped the extra fee would mean quality. Soon as I plugged in a vehicle diagnostic system there were reported issues with More

by contactpop
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bobby Gharibian
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2023 -

Universal Mitsubishi responded

Good afternoon, as much as we pride ourselves for the endless 5 Star reviews that we've earned. I must also respond to this not so favorable one. Let me begin with an apology, I assure you we've addressed this unfortunate matter with staff involved. I need you to know, your review has not been unrea d and definitely address. Again on behalf of myself, Universal Mitsubishi and its entire staff, our apologies to you and your family. I understand the issue small or big has been resolved. I thank you for your patience and understanding. Now you can enjoy your Mirage for many years to come. Thank you. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com Read Less

June 02, 2023

My overall experience with this Dealership was excellent. The staff are very warm and professional, and provides the same level of professionalism even after the customer stepped out of the dealership and n More

by givtnx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Gharibian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Pastushenko
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Jun 16, 2023 -

Universal Mitsubishi responded

Thank you for sharing your experince and 5 Star review. Know that we'll always be here to help with anything you need. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

May 30, 2023

Got my door lock fixed in great time, were flexible with the price which I appreciated More

by hayley.buckingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Hi Hayley, I'm glad you're able to now lock your door :) We appreciate you giving us the opportunity to service your vehicle and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 29, 2023

Service was excellent. Work completed on time. Ask me if I need I had any other concerns More

by davoodnemeth
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Thank you so much..... Your recognition, kind words and 5 star review is appreciatred. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 29, 2023

Great Staffing great service they treat you like family makes me happy every time I go to get my car service want to thank everybody for the staff looking forward to my next visit More

by wllmmorrison2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Thank you so much........ Your recognition is extremely rewarding. On behalf of Paul and the entire Universal Mitsubishi, thank you..... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 29, 2023

Everyone was professional and once they saw my credit score was good I was welcomed with open arms.. especially when I presented my down payment. I have no regrets More

by Jwayne2k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Gharibian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Turcios
1.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De La Luz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Zohrabi, Stephanie Viteri, Patrick Carroll
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Jun 16, 2023 -

Universal Mitsubishi responded

Anymore down payment.......???? :) I'm glad you had a pleasent satisfied experience. Thank you for chosing Universal Mitsubishi. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 22, 2023

It was an easy process to buy the car. Everyone there was very nice and helpful. More

by Eva
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Pastushenko
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Another point for Ivan..... :) Thank you so much..... It's rewarding to know we (he) met your expectations. Enjoy yourvehicle for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

May 21, 2023

Friendly and efficient Responsive to our needs, did not try to upsell us Sorry done More

by DGMRG@SBCGLOBAL.NET
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
Report | Print
Jun 16, 2023 -

Universal Mitsubishi responded

Thank you for taking the time to share your experience. I'm glad Armen was able to answer and resolve your concerns. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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