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Universal Mitsubishi
Sherman Oaks, CA
2,056 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,056 reviews
August 02, 2023
Everything was great! Thank you Universal Mitsubishi. The service was good and fast. Recommend for sure! Thank you Universal Mitsubishi. The service was good and fast. Recommend for sure! More
by FELIPEMELANIOGUITAR
Verified CustomerEmployees Worked With
August 01, 2023
Friendly staff especially Mr. Juan Carlos, very clean environment and easy processing of all the paper work. Juan Carlos, very clean environment and easy processing of all the paper work. More
by PRATHIBHA_MH
August 01, 2023
Excellent customer service. The team seem very knowledgeable. They assisted to our needs and helped us get the best possible deal. The team seem very knowledgeable. They assisted to our needs and helped us get the best possible deal. More
by cesar40335
July 31, 2023
Great to see Armen & Paul. Always excellent service, smiley faces and fast turnaround of job. Always excellent service, smiley faces and fast turnaround of job. More
by BALARMUKESH
July 31, 2023
Great people friendly and to make sure everything good and check out that car and clean and check out that car and clean More
by MAMAgirl
Employees Worked With
July 31, 2023
First and for most, This was so unexpected as a Mitsubishi car owner. This was honestly my first worst experience I’ve had at a car dealership at Mitsubishi Universal FOR MANY REASONS! Paul (the ma Mitsubishi car owner. This was honestly my first worst experience I’ve had at a car dealership at Mitsubishi Universal FOR MANY REASONS! Paul (the manager of the dealership kindly offered to give my car a free oil change with other free services as a first time customer at Mitsubishi Dealership so I couldn’t say no to that. And so, I’ve brought my car in to get the oil change, once my car was serviced and good to go, Paul gave me permission to leave, as I was leaving the dealership, my car started to shake more than usual. THAT SAME DAY, I was driving my way to work and my brakes suddenly stopped working at a stoplight. When I gave Paul a call letting him know what’ve happened. He’s instructed that I turn off my car. Then, once i’ve tried restarting my car, It didn’t want to start. MY CAR WAS WORKING JUST FINE BY THE WAY before I got my car serviced with Mitsubishi Universal, it was very odd. I had to get my car towed and send it back to Mitsubishi Universal so they can take a look of what has happened. Paul informed me that my car wouldn’t start due to a heat build up on my engine. HOWEVER, the weather the past few months has been crazy hot and my car was working just fine until I got my car serviced at Mitsubishi Universal!! I have no clue what those mechanics did to my car but this is NOT OKAY, and it almost feels like I have to bring an older mature guy with me that I trust to a car dealership so I don’t get xxxxed over! ON TOP OF THAT, THE CAR SALES GUY NAMED CARLOS that assisted me with car trade options was totally unprofessional. He was talking to me like I was his friend! Carlos and I were just having a casual conversation about our day since I was stuck waiting for 30 minutes for my credit check to come in. Then, he’s mentioned A family barbecue that he was having at his house that day and weirdly invited me. HIS EXACT WORDS WERE, “You’re more than welcome to come if you want to” what type of a sales person talks to a customer like that?! It was very unprofessional and made me extremely uncomfortable. Please I beg you to not come to this dealership if you don’t want to get screwed over! THEY BASICALLY GAVE MY CAR A FREE SERVICE TO xxxx UP MY CAR so THEY GET MORE MONEY. EVEN IF THATS HOW DEALERSHIP WORKS, IT IS NEVER OKAY TO MESS UP A CUSTOMERS CAR ON PURPOSE FOR MONEY. Also, as an individual who’s just finished school and currently in debt, this is just more on my plate because my car no longer runs. KEven though, Paul was kind enough to give me a free car rental for a few days, it won’t cover the fact that they messed with me just because I was respectful and nothing but kind to them! I rate this place a -1/10 worst experience of my life and I will most definitely talk to corporate about this to those who are wondering. I will give them all the details myself in person. I understand that Paul and the staff’s job is to lie to their fellow customers so they all get their money BUT this has crossed the line and I do not trust any one of them at this dealership. Also, Paul offered to fix to get my engine block replaced for, “at the lowest” $1200 BUT WAS STILL HIGH PRICE, LETS BE REAL. I have no evidence that they messed up my car but I do know that my car was running just fine before I even brought my car to this dealership. I AM VERY DISAPPOINTED. More
by VICTORIA
July 31, 2023
They are all nice and they are all taking care of us there. Espicially paul and Ivan there. Espicially paul and Ivan More
by BOBLAN0522
Employees Worked With
July 28, 2023
Paul is an amazing person thank you for eveything thank you again i will come back for sure you again i will come back for sure More
by SOLISPINEDA68
Employees Worked With
July 28, 2023
Always very Curtis courtesy and also great service Plus with the coffee as well I want to thank everybody there at Mitsubishi of Van Nuys with the coffee as well I want to thank everybody there at Mitsubishi of Van Nuys More
by wllmmorrison2018
July 28, 2023
Always very Curtis courtesy and also great service Plus with the coffee as well I want to thank everybody there at Mitsubishi of Van Nuys with the coffee as well I want to thank everybody there at Mitsubishi of Van Nuys More
by wllmmorrison2018
