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Universal Mitsubishi

Sherman Oaks, CA

Overview
Employees
Reviews
Vehicles
4.8
2,055 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,055 reviews

August 31, 2023

Carlos, Tiki, and Zakk were great! The entire team worked together and played their part in my new car purchase. I was very pleased with their deal, trade-in, and care of my new car! More

by Keith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zakk Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De La Luz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Universal Mitsubishi responded

Hello Keith, I...we appreciate you taking the time to share your experience. On behalf of Tiki, Zakk, myself and our entire staff.... Thank you, enjoy your Outlander for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 31, 2023

Tiki and JC were great to work with, and we love our new Outlander PHEV. A positive car buying experience! More

by JG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
JC Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Universal Mitsubishi responded

Thank you so much for your kind words. It's rewarding and humbling to read someones joy for their New Outlander PHEV. Enjoy it for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 30, 2023

Tiki was great! She helped us buy out new Mitsubishi outlander and we are loving it! Thank you! More

by gor_hovsepyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Universal Mitsubishi responded

Hello Gor, I'm glad to read the joy and excitement of your New Outlander. I apprecite you taking the time to share your experience. Enjoy your Outlander for many years to come and don't forget to stop by and say hello. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 29, 2023

The universal Mitsubishi team was extremely helpful and helped a lot in the leasing process. More

by Suri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan - 5 star
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Sep 03, 2023 -

Universal Mitsubishi responded

Thank you so much for sharing your experience and 5 Star's. Enjoy your Outlander PHEV for years. Stop by and say hello on your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 29, 2023

Pressured me into signing contract without letting me read through and never gave me a copy of receipt for the APR interest rates. I have good credit and I’m got a huge interest rate. Never let me negoti More

by marcusgaye13
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tiki N
2.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Turcios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Universal Mitsubishi responded

Hello Marcus, I appreciate you expressing the sentiments of your experience. I must say I'm slightly puzzled. You appeared to be extremely satisfied thru out your visit. I'll gladly make myself available if you'd like to discuss your experience any further. We do not pressure anyone to do anything they are uncomfortable with. There's often a miss perception when it comes to interest rates. We, as a dealer, do not dictate an APR, banks determine your APR based on Credit profile, history and lastly score. You are always at liberty to find your own financing, you are not obligated to the terms our lenders offered. As far as pricing, we market a slogan throughout our website "100% TRANSPARENCY...NO GIMMICKS...NO ADD-Ons" this insures you are getting our best price up front without the need to uncomfortably haggle. Although I feel we handled everything professionally, I sincerely apologize your having remorse. As I said at the beginning, I'll happily sit with you and go over your transaction to go over any questions you may have. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 27, 2023

Paul the Service Mgr is always helpful and kind. I don’t hesitate at all to bring my car to this dealership. Excellent Service!!! More

by SECONNELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Universal Mitsubishi responded

Thank you so much for your Patronage, It's humbling to have customers trust Paul and his staff for such a long time. Again, thank you. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 26, 2023

They helped me out with my car in a timely matter and let me know what I needed done. More

by AHALFON58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Universal Mitsubishi responded

We appreciate you for choosing Universal Mitsubishi and its Service department. On behalf of our entire Service staff. Thank you, and look forward to you next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 25, 2023

I was happy until I received a letter telling me my credit was rejected! I had paid CASH for my car. The manager seemed to feel the letter was not a big deal. To ME, it was a big deal! How can you pay More

by Deleneortega64
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saul Turcios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos De La Luz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Universal Mitsubishi responded

My deepest apology, know there was no ill intent and we accept all responsibility for any miss communication. Injoy your lovely car, but more importantly, again our apologies. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 23, 2023

They are friendly, helpful and informative. I only bring my car to them for servicing. More

by Debbie Takami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Universal Mitsubishi responded

You need no one else when you have Paul and his staff. Thnak you for your patronage and we look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 21, 2023

Overcharging is insane. I only needed light bulbs. Paid less for a brand new battery. More

by quitamos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armen Yagubyan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Universal Mitsubishi responded

I apologize for your unpleasant experience but I hope you understand we don't practice abusive pricing. I'm grateful you gave us the opportunity to earn you business. We make an effort in building long term relationship and know that overcharging will assure that not to happen, our endless 5 Star reviews are evidence of our efforts. Kindly understand we don't control costs and would also benefit if they where less. Know we'll always be here if you need us. Thank you for the opportunity Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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