Universal Mitsubishi

Pleasant used car buying; they bought me a new tire I originally went to the dealership to look at an Outlander PHEV. It would have been my 5th plug-in vehicle but the model was being updated for 2019 I originally went to the dealership to look at an Outlander PHEV. It would have been my 5th plug-in vehicle but the model was being updated for 2019 some time next year. I had been looking at Tesla's for years but buying one was never quite in the cards. They have an amazing assortment of lease-return Tesla Model S's -- over a dozen of them. I bought a red one years ahead of when I thought it would fit into my budget. Tiki was very pleasant to work with and I got a good price. Zakk had helped me originally and was extremely friendly and knowledgable. The total time purchasing the vehicle was painfully long. The next morning I found the rear tire was absolutely flat when all I did was drive straight home. The tire probably had problems but I could have run over something without knowing. I was anticipating an argument or some type of dispute, but the service manager Paul met with Tiki and they told me Danny approved a new tire replacement. Excellent customer service. It did take a lot of time again though. Very happy customer and would return and recommend Universal Mitsubishi to anyone. More

Smooth transactions in buying my daughter's carr bu The only complaint I have is it took a long time to buy the car and get the financing even with with practicality 40% down and good credit. They could The only complaint I have is it took a long time to buy the car and get the financing even with with practicality 40% down and good credit. They could have skip the haggle in the numbers and gone directly to the best offer to save time. More

Great place I had good rapport with this dealer and always my car came out clean and without an issue. Even when I assumed something was wrong with my car, Paul I had good rapport with this dealer and always my car came out clean and without an issue. Even when I assumed something was wrong with my car, Paul assured me all were ok, and no need for other services. Rarely you hear that these days! More

Sensational I found the car I was looking for through car gurus was immediately contacted by tikki Immediately after showing interest in the car. I showed up at a I found the car I was looking for through car gurus was immediately contacted by tikki Immediately after showing interest in the car. I showed up at around 1 and was finished 3 pm. If I ever am in the market for another car I would definitely go back to universal Mitsubishi. More

Excellent Mitsubishi Sevice center Great service for your Mitsubishi vehicle. Always friendly and they do excellent work. Paul can help you out with all your car care needs, highly reco Great service for your Mitsubishi vehicle. Always friendly and they do excellent work. Paul can help you out with all your car care needs, highly recommended! More

Friendly and communicative Took my car in for some tranny noise and they fixed it in just a couple days, with even some filter thrown in for free. Kept me informed of the whole Took my car in for some tranny noise and they fixed it in just a couple days, with even some filter thrown in for free. Kept me informed of the whole process and took their time to check for the warranty and to help me pay as low as possible. More

Excellent attention to details I have been a loyal customer for many years. I bought my first Outlander from the Glendale dealership and my car had an excellent run under the care I have been a loyal customer for many years. I bought my first Outlander from the Glendale dealership and my car had an excellent run under the care of the service department before they moved to City of Duarte. Paul Tokatlyan is my go to contact. He is friendly and extremely knowledgeable and he is always very direct and honest about what needs to be done. Now I have a Outlander Sport, and would only trust Paul and his team to take care of my car! More

Outstanding experience My experience here is by far beyond my expectations. All thanks to Paul who has always been great not just with his customer service but as well as de My experience here is by far beyond my expectations. All thanks to Paul who has always been great not just with his customer service but as well as delivering and making sure customer happiness I wouldn’t go to any other dealership especially if Paul is not there! Thanks Paul More

Friendly service All the staff was friendly. Zak was really helpful showing us the car we were looking for. Went in on a Monday so it wasn't too busy so that was nice. All the staff was friendly. Zak was really helpful showing us the car we were looking for. Went in on a Monday so it wasn't too busy so that was nice. More

Same Car New Problems They were super helpful, my car is a 2003 and it hasn’t passed the smog test in the last 2 years. It qualified for a waiver and they were assisting me They were super helpful, my car is a 2003 and it hasn’t passed the smog test in the last 2 years. It qualified for a waiver and they were assisting me in the process of getting it to pass again. More