Universal Mitsubishi

Service Dept. The service team through Paul was very accommodating and helpful. He service with a heart/passion which help alleviate my tensions about car repairs. The service team through Paul was very accommodating and helpful. He service with a heart/passion which help alleviate my tensions about car repairs. Paul has an exceptional customer service. More

Amazing paul is super nice and friendly! He was great help and gave great customer service ! I feel like i can always come back for an issue with my car! paul is super nice and friendly! He was great help and gave great customer service ! I feel like i can always come back for an issue with my car! More

Professional and Speedy Service At this dealership I receive services that are only expected from luxury dealerships. They go out of their way to make you feel comfortable and get y At this dealership I receive services that are only expected from luxury dealerships. They go out of their way to make you feel comfortable and get your car to you when you need it and it will cost you a fraction of what a luxury car dealership will charge you for the same service. My service rep, Paul, was articulate and responsive. More

Excellent service!! A++ Always leave very satisfied with the exceptional service provided by Paul and the rest of service team. Although they moved from Glendale being just Always leave very satisfied with the exceptional service provided by Paul and the rest of service team. Although they moved from Glendale being just around the corner for me, I still go out of my way to go see them in Duarte Thanks guys. More

Scheduled Maintenance I came in for my 7,500 miles scheduled maintenance. I scheduled an appointment online for a Saturday service, 9:00am. So I got there and Dennys couldn I came in for my 7,500 miles scheduled maintenance. I scheduled an appointment online for a Saturday service, 9:00am. So I got there and Dennys couldn’t find me in the appointment list. At first, he was discouraging me to wait and instead reschedule service some other time, he was saying that they only have one mechanic and that the estimated time of completion would be 4pm-5pm. I’m only available on Saturdays, hence the appointment. I got really upset but I remained calm. I told Dennys that I will wait, and so I waited patiently. Around 12 noon, he said that the car was ready and I was relieved. I know that he’s just managing expectations but that was extreme. I’m still a little upset but it’s okay, at least I’m out of there in 2.5 hours. I still gave 5 stars. Next time, manage expectations properly, not to the extreme. More

Excellent Service Dennys and Paul dialed my car in. They did a complete diagnostic during my oil change and kept giving me updates every 30 min as to what they found. Dennys and Paul dialed my car in. They did a complete diagnostic during my oil change and kept giving me updates every 30 min as to what they found. Highly recommend this service dealership. More

Service was easy to handle Car needed to be towed in & was received fairly quick in such short notice. Paul was quick & efficient with the communication and what the car needed Car needed to be towed in & was received fairly quick in such short notice. Paul was quick & efficient with the communication and what the car needed in order to get fixed. Process was overall easy & straight-forward. More

Great and awesome Got my car checked up & service, unfortunately i waited for 3 weeks in order to be pick up. Paul was very helpful and nice. Awesome guy! Got my car checked up & service, unfortunately i waited for 3 weeks in order to be pick up. Paul was very helpful and nice. Awesome guy! More

Excellent I have been using Universal Mitsubishi for about 8 years and I have always been satisfied with the service an care that has been given. I have been using Universal Mitsubishi for about 8 years and I have always been satisfied with the service an care that has been given. More

My Favorite Salesman & Dealership I love this Dealership, they are all around great. Zakk is salesperson of the decade with me. I’ve bought 4 cars from him and sent two friends to buy I love this Dealership, they are all around great. Zakk is salesperson of the decade with me. I’ve bought 4 cars from him and sent two friends to buy cars as well. The service department is spectacular, Paul has went all out to make sure that I’m taken care of and it’s always a pleasure to see everyone there. Thank you Universal Mitsubishi for being genuine stand up people ! More