Universal Mitsubishi

Please see below, as I have explained in detail Took me 2.5 hours to arrive at your service center. I trusted your service manager "Paul Tokatlyan", as I remembered his awesome attitude and service, Took me 2.5 hours to arrive at your service center. I trusted your service manager "Paul Tokatlyan", as I remembered his awesome attitude and service, plus professionalism when I purchased my car in Glendale before Mitsubishi moved far away, to Duarte. My ignition would not turn on, unless I pressed my key in several times, while pushing it in the the ignition as hard as I could. I started having a blister on my finger. Per the suggestion of my local mechanic, he said go to the dealer. I did not want to make the long drive, but had no choice. I called Paul explained the situation, as usual, Paul was super compassionate, and I made the appointment, knowing about the long of a drive, and that I only had a short window of time to return back to work, he took immediate action when I got there, had my car checked, explained the issue, had it worked on right away, and I was on my way... He is the BEST and a huge asset to Mitsubishi, he is absolutely wonderful. All good with my car now. Million thanks to Paul. More

Great. Because of Paul. He was great handling my needs. Very professional, courteous & friendly. He managed to take care of everything so I don’t have to com Because of Paul. He was great handling my needs. Very professional, courteous & friendly. He managed to take care of everything so I don’t have to come back. Great management experience. More

Excellent Great service like always from Paul. Would recommend him 100x over and over again. This guy really needs a raise increase. His work is fantastic. Great service like always from Paul. Would recommend him 100x over and over again. This guy really needs a raise increase. His work is fantastic. More

Paul Tokatlyan was AMAZING! We had a wonderful experience with Paul Tokatlyan. He was the service manager and took amazing care of us and our Mitsubishi Outlander. He went abo We had a wonderful experience with Paul Tokatlyan. He was the service manager and took amazing care of us and our Mitsubishi Outlander. He went above and beyond, and even though he was not the original dealer where we bought the car from, he comp'd us our first oil change and was very informative. Highly recommend Paul and I'll be back to work with him on our service needs in the future! More

Professional and helpful Juan Carlos and Tiki were great. Universal Mitsubishi was a fantastic place to buy my truck. Even when a very minor problem arose the day I got it hom Juan Carlos and Tiki were great. Universal Mitsubishi was a fantastic place to buy my truck. Even when a very minor problem arose the day I got it home they handled it the next day with no fuss. Highly recommended A++ service. More

The best experience I just purchased my new vehicle from Tiki! The best experience I have ever had! She took her time to explain me about the vehicle and then about the I just purchased my new vehicle from Tiki! The best experience I have ever had! She took her time to explain me about the vehicle and then about the deal! I got the best deal but most important I received the best customer service from her! Ask for her you won’t regret ! Also thanks the general sales manager Daniel who got me the best deal! Thanks guys you are the best! More

Thank you Tiki My husband got his dream car thanks to Tiki ! She broke our stereotype of our dealers! She was so sweet on the phone, made us feel we knew each other My husband got his dream car thanks to Tiki ! She broke our stereotype of our dealers! She was so sweet on the phone, made us feel we knew each other for a long time, she answered all the questions we had over the phone, once we went to the dealership she explained everything about the car! Gave us the best deal we could ask for, also presented us with a great extended warranty program we just couldn’t say no. She was so patient and not pushy at all. My husband couldn’t believe he drove his dream car back home with the biggest smile on his face.I will for sure buy my next car from her! ! Thank you so much Tiki! God bless you! More

Great service Dennis got my car fixed quickly and performed an overall inspection at no cost. He walked me though the process of fixing my worn out suspension. Dennis got my car fixed quickly and performed an overall inspection at no cost. He walked me though the process of fixing my worn out suspension. More

Service Review Great and Friendly Service by both Paul Tokatlyan and Dennys Vaca. I would recommend to friends and family. Quick Service and was taken care of. Thank Great and Friendly Service by both Paul Tokatlyan and Dennys Vaca. I would recommend to friends and family. Quick Service and was taken care of. Thank you. More

Great Service & Great Service Manager This service center had never failed me in their excellent customer service and taking care of my needs. The service Manager Paul Tokalyan is one of t This service center had never failed me in their excellent customer service and taking care of my needs. The service Manager Paul Tokalyan is one of the best I have ever known. He goes and beyond to make sure that his customers are well taken cared of and make you feel important. I think that he treats all his customer like a VIP. I cant complain but give them an exemplary commendations. More