Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Mitsubishi
Sherman Oaks, CA
2,024 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,024 reviews
July 07, 2024
Thank you guys very much. My previous dealership (not Mitsubishi) changed oil more than 3 hours (one time I spent 8 hours). But this service did everything for about 1 hour an My previous dealership (not Mitsubishi) changed oil more than 3 hours (one time I spent 8 hours). But this service did everything for about 1 hour and 20 minutes (they did additional warranty change) and said “Sorry for delay”. Thanks guys again. I hope I will love this service same as I love my car)) More
by dmitriy.corp77
Verified Customer
July 07, 2024
Easy to do business with. Not pushy like other dealerships. Would recommend these guys to work with. Not pushy like other dealerships. Would recommend these guys to work with. More
by AARONSAP357
July 05, 2024
I’ve been getting my car serviced here for many years and it’s been very reliable and fair priced! it’s been very reliable and fair priced! More
by betsyboo123
Employees Worked With
July 05, 2024
Hello good morning this dealership is very good and very fast service department thank you Mr.Paul fast service department thank you Mr.Paul More
by KARENGABRI77
July 03, 2024
Very good attention, nice people, I’m happy with my new car. 100% recommended dealer car. 100% recommended dealer More
by MAIKY_R77
Employees Worked With
July 01, 2024
Advisor Paul was very helpful, attentive and honest. Came in for a few problems and was left satisfied. Came in for a few problems and was left satisfied. More
by Fabian Marin
Employees Worked With
July 01, 2024
Paul is nice and make sure he attended to your car needs and service. However, the seats are not very comfy to wait for a while for your car to get done. But overall, good service by the staff there.. tha and service. However, the seats are not very comfy to wait for a while for your car to get done. But overall, good service by the staff there.. thank you !! More
by PASCUALRICHEL
Employees Worked With
June 30, 2024
I was hesitant to go to a dealership to have work done. I hadn’t had great experiences with past vehicles. This year I decided to give Universal Mitsubishi a try with my 2019 Outlander PHEV. Paul and his t I hadn’t had great experiences with past vehicles. This year I decided to give Universal Mitsubishi a try with my 2019 Outlander PHEV. Paul and his team were great! I have no regrets. I felt very taken care of. They did a thorough job. More
by 01fighter.bleeper
June 29, 2024
The dealership was clean and every member of the team from sales person to manager and accounting officer was amazing. from sales person to manager and accounting officer was amazing. More
by GDLANG22
June 22, 2024
I received excellent service on my Mitsubishi Outlander PHEV!! I was very impressed by the level of service I received from Paul and the rest of the staff at Universal Mitsubishi. I was greeted by Paul a PHEV!! I was very impressed by the level of service I received from Paul and the rest of the staff at Universal Mitsubishi. I was greeted by Paul and he went through the process for my service and told me it was going to take a couple of hours. Happily it took about 1 hour and a half. Facilities are very comfortable and clean. They offer hot beverages and a nice lounge and work area where customers can sit and wait for their cars. More
by KAREN3644
