Universal Mitsubishi

First you enter the parking lot, no visible signs to guide you where the service office are. Once you enter the waiting area, again, no signs and no greeting or smile, even to ask may i help you from th guide you where the service office are. Once you enter the waiting area, again, no signs and no greeting or smile, even to ask may i help you from the lady at the entrance. No happy colors in waiting area. Very open wasted. And the service room so tight and small. Other than that Paul & another experienced guy at parts are amazing. Mitsubishi needs little more prestige to keep your reputation back up. You have a great product but your dealer and service needs a better look and more carrying staff. More

Dealership and Mr Kim have very kindness. trust give to me Thank you so much trust give to me Thank you so much More

Good experience, very happy with the car, would recommend Mitsubishi and this dealership to others Mitsubishi and this dealership to others More

Tiki was very helpful and courteous during our vehicle purchase. Would highly recommend her for other purchases in the future. purchase. Would highly recommend her for other purchases in the future. More

Very helpful. No problem at all getting our newly purchased used car up to speed. Thanks Paul and Armen. No problem at all getting our newly purchased used car up to speed. Thanks Paul and Armen. More

Tiki and Saul are amazing. I bought my second car from them they always go beyond. I’ll defiantly recommend them and I’ll be back for more :) I bought my second car from them they always go beyond. I’ll defiantly recommend them and I’ll be back for more :) More

Leased a vehicle from this dealership in 2020 when it was located in Duarte. Returned my leased vehicle 2 years later (back when used cars were in short supply) to their new location in Van Nuys. Salesman wh located in Duarte. Returned my leased vehicle 2 years later (back when used cars were in short supply) to their new location in Van Nuys. Salesman who facilitated my lease return told me one thing and the lender something else, which delayed the return process i.e. lender claimed the vehicle wasn't returned when it was actually at the dealership. When confronted, the salesman lied about what he told the lender. Idiot didn't realize lender recorded their conversation with him. People like him are why used cars salesmen deserve their slimy reputation. More

Armen was very helpful during my visit and provided me with everything i needed to maintain regular maintenance on my vehicle. with everything i needed to maintain regular maintenance on my vehicle. More

Paul was helpful and great . He inform me of my concern and provide me options. And advise me what needs to be done. He inform me of my concern and provide me options. And advise me what needs to be done. More

I was very impressed with the quality of service we received from this dealership. Andy was so genuinely kind since the very beginning. So were the rest of his team. The process was smooth and we were received from this dealership. Andy was so genuinely kind since the very beginning. So were the rest of his team. The process was smooth and we were so happy to be going home with our Mitsubishi Outlander SE 2022. I recommend this place go give them a visit. More