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Universal Mitsubishi

Sherman Oaks, CA

4.8
2,153 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded. We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more. Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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5015 Van Nuys Blvd

Sherman Oaks, CA

91403

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Showing 2,153 reviews

December 25, 2025

Paul was extremely patient, pleasant, honest, and informative. I really appreciated his kindness and explaining everything thoroughly. More

by MELODYLAGGAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2025

Always a great experience. Both Paul and Armen are friendly and professional and always take great care of my car. Clear communication with progress updates throughout the day More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2025

Always have a wonderful experience. Paul did amazing and love that he always communicates in details and made sure I understood what he was doing. Thank you Paul! More

by Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2025

It all started at Glendale Mitsubishi with Paul Tokatlyan decades ago. He’s the best Service Consultant in my opinion. More

by AKSQUEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2025

Still checking the car. Battery. Charging should not have a problem sale person is ok More

by sajjadsheikhusa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiki N
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2025

excellent service. Arrived and car was taken immediately. Inspection was performed, information provided in a timely manner and given loaner while repairs were perfor More

by KHOLLAND1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2025

The employees were very helpful. I would definitely recommend if you need something done with your vehicle. More

by michaelopulentisima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2025

Best car service experience! Quick., friendly and very helpful. This service dept is very customer focused. Much appreciated! More

by catbres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiki N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2025

Thank you, fast and easy service, great communications and easy pick up, everyone was very attentive. More

by Alexandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2025

I've just had one of the biggest repairs on my evo x. I had my car for at least 7 years. It was finally time to repair my suspension. Paul and his team always come through. They did an amazing job on my More

by NIGHTLIFEEDC016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tokatlyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armen Yagubyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
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