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Universal Mitsubishi
Sherman Oaks, CA
2,074 Reviews
If you're ready to answer the call of fun, style and peace of mind; be sure to contact us today. And prepare to have your expectations exceeded.
We offer our customers the utmost in quality vehicles, sales and customer service. Our highly-trained staff members are friendly, knowledgeable and happy to thoroughly answer any questions or concerns you might have regarding billing, payment options, vehicle financing, vehicle availability and more.
Our primary goal is to continue an ongoing commitment to superior service, ensuring the needs of our customers are always met. Please let us know if there is an area in which we can improve our business, as we constantly strive to enhance our Dealership for valued drivers like you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,074 reviews
June 03, 2025
Poor communication. I had to call multiple times to make sure that the wire transfer went through. Short staffed and the car was not detailed as promised. Initially they I had to call multiple times to make sure that the wire transfer went through. Short staffed and the car was not detailed as promised. Initially they said that we can sign paperwork electronically but then they changed their mind and had to arrange for the spouse to be present. The worst part was the communication between the sale person and the, the guy that helped us and the sale manager. We got conflicting messages all the time. More
by cretp
Verified Customer
May 31, 2025
Paul and his team are wonderful. They are very knowledgeable and get you in qnd out as fast as possible. They are very knowledgeable and get you in qnd out as fast as possible. More
by GWENBEE22
Employees Worked With
May 29, 2025
I had such a great experience with Armen; I’ll be back again! The entire staff was wonderful, knowledgeable and helpful! again! The entire staff was wonderful, knowledgeable and helpful! More
by DDALUISE
May 27, 2025
This is one of the most efficient dealerships I've worked with. They are professional and extremely helpful with. They are professional and extremely helpful More
by DEMONEHELLER
Employees Worked With
May 25, 2025
Great service I can always Depend on Mitsubishi found the problem, expeditiously and fix my vehicle problem, expeditiously and fix my vehicle More
by TZULIMIKO
May 25, 2025
Paul at the service center was extremely professional and courteous. He kept me updated on the progress of my vehicle and answered all of my many questions with patience. I will definitely continue to have m courteous. He kept me updated on the progress of my vehicle and answered all of my many questions with patience. I will definitely continue to have my car serviced there. There were no extra last minute charges or fees which I really appreciated. More
by stephanieemma34
May 23, 2025
Top not service. First time I used them, but we'll definitely be back. Very pleasant experience all around First time I used them, but we'll definitely be back. Very pleasant experience all around More
by dick_and_sharon
Employees Worked With
May 18, 2025
Our sales associate was fantastic. Outstanding dealership experience. We loved our associates knowledge and overall experience. Outstanding dealership experience. We loved our associates knowledge and overall experience. More
by leonardweaver52
Employees Worked With
May 17, 2025
Just bought an Ionic Electric car at their Van Nuys dealership . Amazing deal and service. Would recommend 100%. Hilda C., San Diego Ca dealership . Amazing deal and service. Would recommend 100%. Hilda C., San Diego Ca More
by ELEMUSIC
Employees Worked With
