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Universal Hyundai
Orlando, FL
4,182 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,182 reviews
June 21, 2007
I recently had the absolute worst and most dishonest sales process I've ever experienced at this dealership. I test drove a vehicle two times at this dealer. I negotiated a price, which included base pr sales process I've ever experienced at this dealership. I test drove a vehicle two times at this dealer. I negotiated a price, which included base price and dealer fees plus tax and tags. The terms negotiated with the salesperson on the phone were absolutely clear. He actually stated that "we'll only make $100 on this car". When I went down to do the paperwork and hand over a check, the terms of the deal were suddenly withdrawn. The salesperson and then the manager said that I "must have misunderstood". They clearly lied to me to get me down to the dealership in person so that they could talk the price up. They DID NOT HONOR THEIR COMMITMENT, THEN THEY FLAT OUT LIED ABOUT WHAT THEY SAID ON THE PHONE. THEY EVEN USED THE "WE ONLY MAKE $100 ON THIS CAR" LINE AGAIN WHEN THEY RENEGED ON THEIR COMMMITMENT. Funny thing is that I was so confident about the deal, I finalized the paperwork on the car I was driving before heading down to pick up the car. I ended up having to rent a car that day, and recounted the story to the rental car agent. What she said next was incredible. She said "I'll bet it was Universal Nissan, wasn't it?". I was floored. Shame on me. DO NOT DO BUSINESS WITH THIS DEALER. I should have checked this site first. I am going go blog about this experience, including links to this site. I encourage others (and there are no doubt many) with similar experience to contact me. More
by tedough
Employees Worked With
Eduard
March 10, 2007
I purchased a Nissan 350Z from this dealership and have since changed to another dealer because this dealer gave me the worst service I have ever received. First, my car came out of alignment and I took since changed to another dealer because this dealer gave me the worst service I have ever received. First, my car came out of alignment and I took it in to get it taken care of. They aligned it to the wrong spec and caused serious tire wear because of this. Second, my car consumes excessive oil. I dealt with this dealer for 9000 miles of consumption tests. During this period all they did was to check the oil and document the loss and top it off. All I kept hearing was that they did not believe me and that oil consumption was normal for cars. Obviously they don't know too much. The worst part is that on more than one occasion they flat out lied about the consumption rate and therefore falsified the documentation. They would record down 1/3 of a quart and it was actually 3/4. Normally they would fill it with more than they reported to make me think they were right. The last time, they screwed up and forgot to fill with 3/4 while reporting 1/3. I checked it the next morning and it was down 1/2 of quart. After this, I decided to change and try to find a trusting dealer. I have written a letter to the owner, which I have heard absolutely nothing back from and I also filed a Better Business Bureau complaint against this dealership. STAY AWAY FROM UNIVERSAL NISSAN/HYUNDAI in Orlando, FL. More
by dbasal
Employees Worked With
Charles Kirby, Service Manager Hartley
