Universal Hyundai

Excellent dealership and experience. Universal Hyundai's sales staff is hands down the best I have dealt with and the most knowledgeable about their products. They take their time to ensure that you know e sales staff is hands down the best I have dealt with and the most knowledgeable about their products. They take their time to ensure that you know everything there is about the car and its features. This is the second purchase I have made from Universal Hyundai and I will go back again. More

I went to about 8 different dealerships, and my experience with Hyundai was definitely the best. They found a great balance between making you feel like they actually care about having your busines experience with Hyundai was definitely the best. They found a great balance between making you feel like they actually care about having your business as a customer, while not being too pushy. I started my search at Holler Hyundai, and they were also a pleasure to deal with. However, I ended up actually buying my car at Universal Hyundai because their inventory was larger and they had exactly what I was looking for. Hugo Ortiz, the internet sales manager at Universal Hyundai, was absolutely fantastic. He is just an all-around cool guy to deal with, and he took the time to really explain everything to me in detail -- from all the features of the car, to the entire sales process from start to finish. He even offered to follow me to drop off my rental car just in case Enterprise wasn't able to bring me back. And when it came time to actually sign the paperwork, the price they gave me was actually the price I paid. Naturally there are some additional dealer fees, processing fees, etc. -- but they all seemed very reasonable. Believe me, there were many dealerships where I felt like they were just giving me the price they thought I would pay and seeing how much they could take advantage of me. I really did not feel that way at Universal Hyundai. So I would highly recommend this dealership, and also suggest that you ask for Hugo : ) More

I feel we got the car we wanted at the best price with all the options we wanted. Even though we knew the color we wanted, you had the color we wanted and mnay more to choose from, with more selections t all the options we wanted. Even though we knew the color we wanted, you had the color we wanted and mnay more to choose from, with more selections than any other dealer in the area. The salesman and everyone else that assisted us were very friendly and informative More

I went to this dealer because of the selection and was very pleased to meet Sales Associate Bob M. He was very thorough and helpful in getting the car that I was looking for at a good price. I apprecia very pleased to meet Sales Associate Bob M. He was very thorough and helpful in getting the car that I was looking for at a good price. I appreciate finance rep Cesar R. for his making the deal even better. This was a great experience and I am glad I drove the 41 miles from my home in Lakeland to this dealership! More

informative salesperson. very friendly. was not pushy and let me look around without trying to steer me to a car.let me drive several vechicles. helped me in deciding all of my options on ways to finance c let me look around without trying to steer me to a car.let me drive several vechicles. helped me in deciding all of my options on ways to finance car. showed cars options and how everything works. More

Our experience with Abi was an excellent one. He Our experience with Abi was an excellent one. He explained the car features very well, with details, and made sure we understood all of them. At the Our experience with Abi was an excellent one. He explained the car features very well, with details, and made sure we understood all of them. At the end of the day we finished buying two 2011 Hyndai Sonata. After dealing with Abi we also had an excellent experience with Cesar during the financial process. He found some extra money from the extended warranty contracts of the trade in vehicles. GREAT!!! More

They were patient, honest, knowledgable and kept to their word. The car I purchased was as promised. Gave me a goodnunderstanding of the service area of the dealership. They took the time to answer all my q word. The car I purchased was as promised. Gave me a goodnunderstanding of the service area of the dealership. They took the time to answer all my questions. I would recommend the dealership to anyone. More

Was sent to this dealership because of their participation in Zag.com pricing structure. Got a firm email quote IN ADVANCE of getting to the showroom - cash deal, no trade. Internet sales rep participation in Zag.com pricing structure. Got a firm email quote IN ADVANCE of getting to the showroom - cash deal, no trade. Internet sales rep confirmed the quoted price and my wife inquired about other vehicles with higher options - got an even better price than my research indicated! No hassles from sales, then went to F&I (Finance and Insurance) to close the cash deal. Normal offers of extended warranties, etc were turned down with no pressure. However, I was offered exceptional 0.9% financing based upon my credit score which I accepted (almost free money!). Once each person in the chain knew that I was a serious and knowledgeable buyer, there was nothing but excellent interaction with no problems. I was actually treated like a family member with frank discussions of the business of car sales and suggestions that were designed to help me rather than hokey sales tactics to take me! Go in with the idea of being a prepared consumer and you will reap the benefits! More

Learned of this dealer through the Internet and the follow up and the activity that led up to the sale was very professional. We made the deal over the phone and when I showed up Lex was very thorough follow up and the activity that led up to the sale was very professional. We made the deal over the phone and when I showed up Lex was very thorough on explaining the car and all of its features. the paperwork was very fast and there were no surprises. i would strongly recommend this dealer. More

Hugo was very friendly, knowledgeable and accommodating during our driving test and the negotiating process. This dealership lacked the 'snakeoil salesman' feel, which I appreciated. However, I would ha during our driving test and the negotiating process. This dealership lacked the 'snakeoil salesman' feel, which I appreciated. However, I would have liked to drive a harder bargain regarding the vehicle price, but had to stop short, because the Elantra is in such high demand at the moment that further cost lowering attempts on my part would have resulted in a breakdown of the negotiations and somebody else would be calling herself the owner of the red, four-wheeled beauty sitting in our garage today. Unfortunately that's just the luck of the draw if you have your mind set on this particular vehicle at this point in time. More