Universal Hyundai

Adam is the only car salesman that I have ever dealt with that actually returned phone calls and followed up with me after the purchase. He went way above what I consider good customer service. He was especi that actually returned phone calls and followed up with me after the purchase. He went way above what I consider good customer service. He was especially helpful in getting a tire issue resolved with my new Genesis. It made my trip from Tampa to Orlando, to make my purchase, well worth the effort and extra miles involved. I would definitely make the trip again to deal with him. More

John Booth was the most efficient dealer my entire family has ever worked with. He cared specifically about what it was that we were looking for and went to great lengths to find the exact car and deliver. H has ever worked with. He cared specifically about what it was that we were looking for and went to great lengths to find the exact car and deliver. He was extremely knowledgable and helped us feel comfortable with the car and we couldn't be happier with our purchase. We look forward to doing business with Universal Hyundai and John Booth again. More

After researching for several weeks on the internet, we decided that the Genesis Coupe was the car for us. The next step was the part we had always dreaded, working with the dealer, however, my wife and I decided that the Genesis Coupe was the car for us. The next step was the part we had always dreaded, working with the dealer, however, my wife and I were pleasantly surprised by Universal Hyundai in Orlando. Within 5 minutes of arriving at the dealer, my wife and I felt like our salesman (Abi) was "on our side". He asked what we believe to have been the perfect questions in order to assist us on which Coupe model to purchase. We were never pressured or rushed into anything, we felt in control thru the whole process. Everything that was promised by Abi was delivered. Cesar (financing) was a joy to work with as well, once again we felt that a member of Universal Hyundai was "on our side". I have already commented to several friends on not only the awesome car we purchased, but on the outstanding experience and service we received at Universal Hyundai. My 2 sons will be needing cars soon, so we will be talking to Abi real soon. More

Excellent customer service completed in a most professional manner. They were able to negotiate to get the monthly payments I felt comfortable making. I highly recommend this dealership. professional manner. They were able to negotiate to get the monthly payments I felt comfortable making. I highly recommend this dealership. More

I really want to thanks the great salesman Mr Ron Thomas .I have bought many new cars in my life, but this is the first time I had this VIP treatment by such a excelent person as Mr Thomas. He was great sho .I have bought many new cars in my life, but this is the first time I had this VIP treatment by such a excelent person as Mr Thomas. He was great showing me all the features of the car and the all areas from de dealership. I enter in the dealership just to know how was the new Genesis and I was not intended to buy, but after the VIP treatment I had, it was impossible to get out the dealer without this car and the great thing was the big deal I had. Thank you Mr Ron Thomas an Universal Hyundai. More

I bought my car from Universal about a year ago and I love it! Ron Thomas was the sales person who assisted me in choosing the right vehicle for me. I was there for awhile and Ron brought me lunch and ma love it! Ron Thomas was the sales person who assisted me in choosing the right vehicle for me. I was there for awhile and Ron brought me lunch and made sure I was comfortable throughout the entire process. Cesar Robles assisted me with financing and provided an excellent description of the extended warranty service plan and service maintenance plan. I purchased both and don't regret a thing. I have visited the dealership several times for routine maintenance and everyone remembers me and is extremely friendly. In January 2011 I had a part replaced on my car and my warranty covered everything and even paid for a rental for 2 days! It was awesome! I love Universal Hyundai and Nissan! More

I'm so happy with my car, it gets everything I want and need, it looks very nice outside and inside. The sales person at the dealer was very friendly and gave me a good deal to buy the car. I'm a 100 % need, it looks very nice outside and inside. The sales person at the dealer was very friendly and gave me a good deal to buy the car. I'm a 100 % satisfied, thanks! More

Axel was polite and respectful throughout the process of purchasing a used vehicle. He did his best to honor the price I was willing to pay. He also went out of his way to get some nicks on the car touche purchasing a used vehicle. He did his best to honor the price I was willing to pay. He also went out of his way to get some nicks on the car touched up before driving off the lot. Axel spent time going over all the knobs, buttons, settings, levers...in the car and even programed the radio stations for me. I highly recommend his salesmanship. More

I contacted Ray through the internet probably 11/2 months before we actually went in he kept in touch with me even though I was undecided about a purchase . Ray was very polite and informative about the pro before we actually went in he kept in touch with me even though I was undecided about a purchase . Ray was very polite and informative about the product worked through the process with no pressure towards us which means a lot to us as I had already left two dealerships because of the way we were treated (kIA AND ford ). We were able to work out a deal with the payment we wanted. He had the vehicle detailed and went over evrything with us even programming radio and most importantly setting up the bluetooth with our cell phones which I am not sure I could ever have done on my on . I would and do highly reccomend Universal Hyundai and especially Raymond Morales. Randy Terrell More

Ron Thomas was very pleasant throughout the whole transaction. He was very knowledgable about the company and the car and the lot. He was very patient and answered all the questions. I would definite transaction. He was very knowledgable about the company and the car and the lot. He was very patient and answered all the questions. I would definitely recommend him to other prospective customers. More