Universal Hyundai

I was sold a used car with a headlight that didnt work. When I discovered the headlight didnt work, the sales man, Mr. Ahmed claimed he was out of town for a week and told me to come in on the following su When I discovered the headlight didnt work, the sales man, Mr. Ahmed claimed he was out of town for a week and told me to come in on the following sunday to get it fixed. The Friday before Sunday I was ticketed $114 by a police officer for a broken headlight. When Mr. Ahmed was called to rectify the situation which was clearly his fault he said he could nothing until the following work week. This is the worst experiance with a car dealer I have ever had. More

My experience was great, the particular dealer I worked with was John Booth. He was very warm and friendly, and completely straightforward about everything. He did his best to help me out in every way poss with was John Booth. He was very warm and friendly, and completely straightforward about everything. He did his best to help me out in every way possible. I left the dealership very happy with a used Hyundai Accent in excellent condition, for an excellent price. The financing department worked very hard to get me the best deal possible. Even after already approving me for a loan I was happy with, they continued to work to try to find me something better. I would highly recommend this dealership. More

The review answer my satisfation I give a perfect 10 for service and attention of the sales person TEODORO SEMINARIO and the team maneger very attentive. service and attention of the sales person TEODORO SEMINARIO and the team maneger very attentive. More

On Friday Sept 23rd I stopped by at Universal on route to my home. Looking for a 2010 or 11 Accent. CJ greeted me and offered to find me the car I was looking for. We went all around the lot twice while he t my home. Looking for a 2010 or 11 Accent. CJ greeted me and offered to find me the car I was looking for. We went all around the lot twice while he tried to sell me every other car they had. 4 times I reminded him I was only looking for an Accent and it had to have cruise control. Well I needed to tell him at least 5 more times before he trudged me off to the rear lot where detail cars are worked on. After 30 min or more we still didnt locate it so he led me inside. This is where he began to tell me what I could and counldnt afford and tried selling me a $13000 car instead of the $11000 one. I finally had it with him and asked him if he would give me the other $2000 and he gave me a look . He then went into the office to get me his card, 20 minutes later I walked out. On Sunday the 25th I figured I would give the a second chance. I saw another car for 12000 and called the internet sales dept. I spoke to Chad, he assured me that the previous experience was totally isolated and not normal for them. He offered to find the new used car for me and personally get hold of the keys so I could "check it out" with him. He would call me back in a 'few' minutes. Well 30 minutes later I called him, " im sorry xxxx I couldnt find it! " I asked how it is that 2 salesmen on different days looking for different cars couldnt find them !!! He explained that they sell (get this) 500 cars a week! wow thats a lot of cars! considering there were only 4 people in the showroom on Friday at 5pm this is a remarkable dealership. My opinion is they advertise cars they dont even have or sold days or weeks before just to sucker you in to oversell you. Dont trust this dealer, CJ or Chad they are all liars and will just waste your time. More

I hate going to buy a new car but Lex and Dusty made my wife and I feel comfortable and worked with us to make a deal on a brand new gorgeous Elantra. wife and I feel comfortable and worked with us to make a deal on a brand new gorgeous Elantra. More

John Booth was exceptional in all aspects of the sales experience - informative, friendly, courteous and convincing about the value of the Sonata Limited Turbo and my needs. experience - informative, friendly, courteous and convincing about the value of the Sonata Limited Turbo and my needs. More

Thank you Adam.. I love my indigo blue sonata! I originally wanted a blue elantra. They searched for one and couldn't find one in all of Florida. So then he worked a deal to get me a blue sonata a originally wanted a blue elantra. They searched for one and couldn't find one in all of Florida. So then he worked a deal to get me a blue sonata at a grand price. More

We went looking for a used car.. We were greeted by Ron Thomas..He gave us our options on buying an used care verses a new car..We got a great deal on a new car..Ron even followed us home for the rest of Thomas..He gave us our options on buying an used care verses a new car..We got a great deal on a new car..Ron even followed us home for the rest of the balance ..He exlained every detail of the car..We have bought 6 cars in the pass for 4 years at Florida and no one has ever explained how to install the bluetooth..But of course Rob installed it on our new car and also help us with our Nissian that we bought at Celebrity Nissian.. So that is why we rated your service,work and friendliness exceptional..WE WILL DEF BE BACK AND WILL BRING OUR FRIENDS. He also gave us a call the day after to see if we had any questions...tHAK YOU SO MUCH FOR HAVING AN EXCEPTIONAL EMPLOYEE LIKE RON THOMAS.. Iris and John More

Adam was an outstanding sales representative from the start to the finish. There was never any presure involved in the purchase. I asked him for his best price and I believed he presented me with it th start to the finish. There was never any presure involved in the purchase. I asked him for his best price and I believed he presented me with it the very first time. I have already refered 2 other friends who are currenty shopping for new cars to him. Again, I cannot tell you how pleased I am with your whole dealership; from sales to finance to service! You are the best in Central Florida. More

I have purchased a few cars in the past but this was by far, my best experience. They treat you with respect, they are courteous, and they listen. They have a large selection and are very accomodating. I w far, my best experience. They treat you with respect, they are courteous, and they listen. They have a large selection and are very accomodating. I was also impressed by the extras such as soda fountain in the lobby. I felt as though they were willing to go that extra mile for my husband and I. Each and every employee we dealt with was great and I would recommend any one of them. More