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Universal Hyundai
Orlando, FL
4,123 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,123 reviews
November 30, 2015
Good Service! Pedro was very helpful and friendly, he was able to answer all my questions. He found the best car for me. Universal Hyundai has the best customer ser Pedro was very helpful and friendly, he was able to answer all my questions. He found the best car for me. Universal Hyundai has the best customer service !!! More
by Paul34
Employees Worked With
Pedro Tavares
November 30, 2015
2 Cars!!!! What more can I say but 100% red carpet treatment for start to finish. Carlos made my family and I welcome. I love the staff. What more can I say but 100% red carpet treatment for start to finish. Carlos made my family and I welcome. I love the staff. More
by BERNADOTTE84
Verified CustomerEmployees Worked With
November 30, 2015
Third car here! I was helped by Ruben when I came to buy my 3rd car at Universal Hyundai. The staff is so friendly and helpful and I never feel pressured. I will cont I was helped by Ruben when I came to buy my 3rd car at Universal Hyundai. The staff is so friendly and helpful and I never feel pressured. I will continue to go to universal Hyundai for all my future car needs! More
by Orlando123
Employees Worked With
Ruben, Juan Colon
November 27, 2015
you can tell customer service is top priority Everyone was so friendly and treated me with respect being a women it gets intimidating but Jonathan Cruz was very friendly and very helpful he knew a Everyone was so friendly and treated me with respect being a women it gets intimidating but Jonathan Cruz was very friendly and very helpful he knew all the information about all the cars which was helpful comparing them and Juan colon was also very helpful in the process More
by Brinarain
Employees Worked With
Jonathan Cruz
November 27, 2015
Great Service Provided great service and was very knowledgeable. I would highly recommend any friends or family to visit if looking to purchasing a vehicle. Great d Provided great service and was very knowledgeable. I would highly recommend any friends or family to visit if looking to purchasing a vehicle. Great dealership overall. More
by Boosted2v
Employees Worked With
Hector Pell
November 27, 2015
Customer Service I'm a firm believer in customer service! Frankie Martinez gave me exactly that. He made my experience excellent. He did not make me feel like a num I'm a firm believer in customer service! Frankie Martinez gave me exactly that. He made my experience excellent. He did not make me feel like a number! I definitely recommend him to anyone who is looking for that kind of service!!! More
by Tro96
Employees Worked With
November 27, 2015
I would never go anywhere else Adam Karlski was my salesman, who worked for two days to try to get me a deal that I could afford. With bad credit and an upside down trade in, I knew Adam Karlski was my salesman, who worked for two days to try to get me a deal that I could afford. With bad credit and an upside down trade in, I knew this was going to be a long and difficult process. Adam and Ron did everything in their power to get me a deal that I could be comfortable with. All of the staff was helpful, friendly and knowledgable. Everyone who was working on my deal came over to meet me and to introduce themselves. I received extra special attention and was kept in the loop through the whole process. Adam made a stressful process extremely smooth. Although in the end, I did not purchase a car due to my husband being deployed I will be back upon his return to pick up my new baby. I couldn't be any more thrilled with the service I received. Adam really made this experience a great one. More
by Jjohnson13
November 26, 2015
Great Experience The sales agent Carlos Garces and Jose Cepeda gave us the best service tray every way to help us get a new SUV. Great experience The sales agent Carlos Garces and Jose Cepeda gave us the best service tray every way to help us get a new SUV. Great experience More
by Nick
November 25, 2015
The best way to buy I have bought many cars in my life and I got to say that this place is awesome, not only the sales but also the service department that hector introdu I have bought many cars in my life and I got to say that this place is awesome, not only the sales but also the service department that hector introduce my to, great team of people that work here and will buy again and spread the word out thank you so much everything that it was done here.... More
by Yari1997
November 25, 2015
very good Mustafa was real good and profecional the same his manager Jose cepeda 'perfect time and everybody was frendly I will recomende this dealer to my fami Mustafa was real good and profecional the same his manager Jose cepeda 'perfect time and everybody was frendly I will recomende this dealer to my family and friends More
by OSPATIN
