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Universal Hyundai

Orlando, FL

4.5
4,122 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail,

Orlando, FL

32837

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Showing 4,122 reviews

January 08, 2016

Great Perfect service and good staff the facility nice and a lot of variety of cars to select the cafeteria is great nice nice nice nice More

by MARRERO000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose cepeda Carlos Roman
Jan 08, 2016 -

Universal Hyundai responded

Thank you for taking the time to review our facility and staff! We appreciate all of the positive and encouraging feedback!!! So glad to hear that you enjoyed our beautiful showrooms and working with Carlos and Jose, such an outstanding combination of personalities from these two guys! Hope you have a phenomenal 2016!!!

January 07, 2016

Excellent customer service, excellent prices! This was the best car buying experience I've ever had! Mustapha Bernannou is the best salesman in the nation! He's extremely, courteous, professional More

by NJANEER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
P. Stanislov, Mustapha Bernannou
Jan 07, 2016 -

Universal Hyundai responded

Thank you so much for sharing your amazing review with us and for honoring Mustapha with such a phenomenal title! Congratulations on the purchase of your new Hyundai and welcome to the Universal Hyundai family of "Customers for Life"! We are definitely looking forward to helping you again in the future! Best wishes!

January 07, 2016

2016 One of the best dealers. I would recomend in the service deparment more refreshfment for customers while they wait. other than that everything is perf More

by CRUTAS77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2016 -

Universal Hyundai responded

Thank you for taking the time to respond and review your services here at Universal Hyundai! We appreciate all of the feedback from our valuable guests and will be sure to share your suggestions with our management team! Best wishes to you and yours for 2016 from the entire staff and team at Universal Hyundai!

January 06, 2016

New Hyundai Santa Fe Jinny Min made this the simplest and the most pleasurable experience I have ever had buying a vehicle. From the start she was courteous and knowledgea More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jinny Min
Jan 07, 2016 -

Universal Hyundai responded

Hi Wayne! Congratulations on your new Santa Fe and thank you for taking the time to share your review on Jinny and Jacob! Jinny brings a refreshing and fun approach to all she does and it shows with all of the fabulous reviews she brings in just like yours! Hope you enjoy several years in your new Santa Fe and we look forward to helping you out when you are ready for your next Hyundai!

January 05, 2016

New 2016 Hyundai Genesis I gave Universal 5 stars due to the ease of test driving, knowledge of my sales person Jinny Min. I was also impressed with how they dealt with me on More

by Scott P
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jinny Min
Jan 05, 2016 -

Universal Hyundai responded

Hi Scott! Thank you so much, not just for taking the time to share your review on Universal Hyundai, Jinny and Mike but for your patience during your purchase and allowing us to help you find the perfect car! Congratulations on your new Genesis! Hope that you enjoy your new car for years to come! Best wishes for 2016 from the entire staff at Universal Hyundai!

January 05, 2016

He is a excellent salesman great man I will tell my friends and family to go by him He did all he can to get me a new car awesome guy Thank u again for everything Klay More

by Gurl21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klayfhord Lazo
Jan 05, 2016 -

Universal Hyundai responded

We appreciate your taking the time to share your amazing review and experience with Klay! Congratulations on your new Hyundai, we are so happy that we were able to help you get the perfect car! Thank you for allowing us the opportunity to assist you. Wishing you all the best for 2016, the staff and team at Universal Hyundai.

January 05, 2016

Our purchase was quick and easy Our new car purchase was quick and easy. Jinny made us feel welcome and answered all of our questions. She had our new car ready and even set up the B More

by Galfiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jinny Min
Jan 05, 2016 -

Universal Hyundai responded

Thank you so much for sharing your review with us! Jinny has definitely raised the bar in customer service standards! We have certainly identified Jinny as one of the best and love to see all of the positive and encouraging feedback! Congratulations on your new Hyundai! We look forward to helping you again in the future and wish you all the best!

January 04, 2016

My first Hyundai Great shopping experience buying my first car. No pressure, got the opportunity to look around and view different cars. Everything was completed in a More

by Ndiaz37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Juan Colon
Jan 04, 2016 -

Universal Hyundai responded

Congratulations on your first car! So happy that you allowed us the opportunity to earn your business! Thank you so much for letting us know about your experience with Frankie and Juan! These two guys consistently go the extra mile to make sure their clients are delighted! Happy New Year from the staff and team at Universal Hyundai!

January 02, 2016

The best car buying experience I have ever had! Excellent experience. Adam Revak, my sales consultant, was wonderful to work with - he explained all of the features of the car to include the indent More

by ULTRARIDERS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Revak. I was introduced to the service staff, but I don't recall the names - sorry
Jan 02, 2016 -

Universal Hyundai responded

Wow! Thank you so much Caroline! We value your wonderful review on Adam! Adam just recently joined our team but comes with a wealth of customer service experience that he demonstrates consistently with our clientele! We are so happy to hear that you were not just treated well but had a truly exceptional experience! Congratulations on your new Hyundai and best of wishes for 2016! Hope to see you again in coming years when you are ready for your next! Happy New Year!

December 31, 2015

Great team @ Universal! I walked in 10 mins before closing and since I was from out of town I was really wanting to get a new ride for my husband to surprise him for Christma More

by arual161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rating below is a 10 but would only go to 5!
Dec 31, 2015 -

Universal Hyundai responded

We are so happy to know that because of Frankie's efforts we were able to help you deliver on an outstanding Christmas present! Congratulations to you and your family on your new Hyundai! It is greatly appreciated that you took the time to complete such a fabulous review about our staff! Hope that you have a truly exceptional year in 2016! Best wishes from the Universal Hyundai family!

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