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Universal Hyundai
Orlando, FL
4,122 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,122 reviews
February 01, 2016
Amazing! Amazing customer service. Mr. Luis Reyes Matos is a great sales person. He really cared to find exactly what I wanted in a car. No doubt I'll come her Amazing customer service. Mr. Luis Reyes Matos is a great sales person. He really cared to find exactly what I wanted in a car. No doubt I'll come here to get my next car. More
by DenisseQ
Verified CustomerEmployees Worked With
Luis Reyes Matos, Felix Matos
January 30, 2016
BEST car buying experience EVER! Charlie and Carlos R. made this experience one I don't mind sharing with others. Carlos even went out in a rainstorm when he did not have to in order Charlie and Carlos R. made this experience one I don't mind sharing with others. Carlos even went out in a rainstorm when he did not have to in order to start getting cars for my wife to test drive once the storm ended. They both were super patient with us during the entire process and helped us feel very confident with our purchase in the end. Carlos was so detailed with teaching me and my wife everything about this car and this made her feel so much better about purchasing this car. We have never purchased a car and someone take so much time explaining things. He made us feel like we were the only people buying a car in that dealership that day.He never made us feel rushed or in the way. I can't say enough nice things about this duo AND would easily purchase another car from them again. My mother in law will be looking for a new vehicle in the near future and we will most likely have her drive over from St. Pete to purchase it here because we trust the people we have worked with. This is our 2nd time dealing with Charlie P...... we purchased a Sonata about 7 months ago and that is why we came back again. More
by JERRELL.LINDAWATSON
January 29, 2016
Great Easy experience I went in because I was due for a newer vehicle. My past experiences with dealerships weren't very pleasant however my friend bought from here and tol I went in because I was due for a newer vehicle. My past experiences with dealerships weren't very pleasant however my friend bought from here and told me to give it a try. I went in and my sales person was Hector he was very nice and listened to my needs and made me feel comfortable. I got a used Hyundai and I'm extremely happy with it. My views on dealerships have changed and I will recommend to my friends. I usually don't go out of my way to write reviews however it was a pleasant experience. More
by Happy customer
Employees Worked With
Hector Pell
January 29, 2016
Amazing expirience Jonathan Cruz couldn't be more helpful the expirience was great would send all my friends to see him specifically for there car needs thank you !!!! Jonathan Cruz couldn't be more helpful the expirience was great would send all my friends to see him specifically for there car needs thank you !!!! More
by Noah0629
Employees Worked With
Jonathan Cruz
January 29, 2016
Amazing!!! Ron was absolutely amazing!!! I do not live in the area but would definitely return for my next vehicle purchase. He was very knowledgeable and profes Ron was absolutely amazing!!! I do not live in the area but would definitely return for my next vehicle purchase. He was very knowledgeable and professional. I am a customer service manager and I can say that Ron is the true definition of "Excellent Customer Service". More
by MIKEMENDEZ456
Employees Worked With
Ron Thomas
January 29, 2016
Great experience Jonathan was very professional and treated me very well. He definitely made my experience easier and delightful. I would strongly recommend him as a d Jonathan was very professional and treated me very well. He definitely made my experience easier and delightful. I would strongly recommend him as a dealer to others. Thank you! More
by Hay1024
Employees Worked With
Jonathan Cruz
January 29, 2016
Thorough and professional I recently purchased a brand new 2016 Hyundai Elantra and I would do it all again through Hector Pell if I had the desire to own two brand new vehicle I recently purchased a brand new 2016 Hyundai Elantra and I would do it all again through Hector Pell if I had the desire to own two brand new vehicles at once! The service was informative, thorough and professional. I will be back for sure. Thank you. More
by MIKEMOURIS613
January 29, 2016
Professional staff Friendly staff .. Cesar alegre made buying my new car a painless experience.. Robert reford went out of his way to make sure i got the best rate possi Friendly staff .. Cesar alegre made buying my new car a painless experience.. Robert reford went out of his way to make sure i got the best rate possible for my financing More
by MELANIEJMCNAMARA
January 28, 2016
first time hyundai buyer considering this was my first time ever at a hyundai dealer and purchasing a Hyundai I have to say that I had a great experience and will be recommend considering this was my first time ever at a hyundai dealer and purchasing a Hyundai I have to say that I had a great experience and will be recommending this dealer to everyone that I talk to about my car. More
by moises417
January 28, 2016
Easiest Car Purchase Ever! The service I received from Charlie, Carlos, and Felix was amazing. They were quick, friendly and very efficient!!! They made buying a car a breeze, w The service I received from Charlie, Carlos, and Felix was amazing. They were quick, friendly and very efficient!!! They made buying a car a breeze, which is the last thing you think of when buying a car. When you make a purchase this big, you want to feel at ease with the decision you're making, as it will be with you for a very long time. These guys are stand-up guys. I will, and already have, told anyone looking to buy a car at Universal Hyundai. Thank you so much, First time car buyer More
by Autumn Moses
