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Universal Hyundai
Orlando, FL
4,122 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday Closed
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday Closed
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,122 reviews
May 05, 2016
SMOOTHEST TRANSACTION EVER!!! Great all around, staff and management were awesome made it possible for me to walk out with the vehicle I wanted and kept it on my initial budget whi Great all around, staff and management were awesome made it possible for me to walk out with the vehicle I wanted and kept it on my initial budget which I really appreciate. John Booth (salesperson) made this the easiest transaction ever by literally helping with the whole process, basically over the phone. Juan Morales (manager) was very involved in the process and was very servicing which is amazing to see and experience. I will definitely reach out to these guys again for future purchase. Thanks again and keep up the great service!! More
by anderissa
Verified Customer
May 05, 2016
Amazing service and great prices, I was pleased with the entire purchase. It was swift and pleasant. I was extremely happy with my sales rep. He knew how to ask questions and immediate I was pleased with the entire purchase. It was swift and pleasant. I was extremely happy with my sales rep. He knew how to ask questions and immediately pointed us in the correct direction. I will recommend Universal Hyundai to my friends and family. More
by jperez13
Employees Worked With
Pedro Tavares
May 04, 2016
It was cool It was a fun experience I wish I can have again The staff was very caring and concern on the way I wanted to purchase a vehicle extremely knowledgeab It was a fun experience I wish I can have again The staff was very caring and concern on the way I wanted to purchase a vehicle extremely knowledgeable and cared about the people they sold cars to More
by ctmasterla
May 03, 2016
Helpful This is a very helpful dealership. Nothing was too much trouble, they went the extra mile. Would certainly go back to purchase another car. The Sale This is a very helpful dealership. Nothing was too much trouble, they went the extra mile. Would certainly go back to purchase another car. The Sales person Hector Pell was extremely helpful, not at all pushy, gave us time to make our minds up and went into work on his day off (which we discovered later). This is a dedicated sales man More
by jzaslawski
Employees Worked With
Hector Pell
May 02, 2016
Love my new car I really like how everyone was so nice and helpful. Even how they help hocked up the bluelink. Info me about the function of the blue link. Only dissa I really like how everyone was so nice and helpful. Even how they help hocked up the bluelink. Info me about the function of the blue link. Only dissatisfaction is sunroof noise. Can we get a wind gard? More
by sweetnessvm
May 01, 2016
Best time ever buying a new car I bought a new Hyundai Sonota at Universal Hyundai. I was sold on the car after the awesome test drive given by the salesperson, on the way back he le I bought a new Hyundai Sonota at Universal Hyundai. I was sold on the car after the awesome test drive given by the salesperson, on the way back he let me try it out and I really fell in love with the car. Darrin made my experience fun and positive and I will recommend him as a professional sales rep to anyone I know looking for a new car. More
by whatsit92
Employees Worked With
Darrin Diaz, Felix Matos
April 29, 2016
Exceptional Customer Service John Booth gave us such a great experience in buying a car. He was dedicated in answering all of our questions honestly and making the purchase go th John Booth gave us such a great experience in buying a car. He was dedicated in answering all of our questions honestly and making the purchase go through smoothly and effortlessly. He provided exceptional customer service. I will be sure to refer our family and friends to him. More
by mgresham
Employees Worked With
April 29, 2016
Tuscan purchase It was a pleasant experience. Came in usually USAA pricing at another dealership and Adam worked with those numbers. We enjoyed our time with Adam an It was a pleasant experience. Came in usually USAA pricing at another dealership and Adam worked with those numbers. We enjoyed our time with Adam and look forward to having our Maintenance handled by Marshall. More
by back2back
April 29, 2016
Customer Service John Booth made us feel at home just with his initial 'meet and greet.' He also was very attentive and was 'all ears' with understanding our situation John Booth made us feel at home just with his initial 'meet and greet.' He also was very attentive and was 'all ears' with understanding our situation to best fit our desired needs. Any time we came across a personal hurdle, John provided great insight as well as created numerous options to best circumvent any and all concerns. At the end of our visit (our son purchased a new vehicle). The best part of our closing was to know that John comes along with our long-term deal. Hyundai is quite fortunate to have someone that raises the company bar on splendid customer service interaction and satisfaction. More
by John S
Employees Worked With
April 28, 2016
New car Very satisfied with the salesman, the general manager, price, and everything associated with the experience in purchasing my new 2016 Hyundai Elantra Very satisfied with the salesman, the general manager, price, and everything associated with the experience in purchasing my new 2016 Hyundai Elantra and will be back to buy another car in 6 months More
by cowalsh
Employees Worked With
