Universal Hyundai

Terrible experience. I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car tha I bought a lemon, and they will do nothing to help, still owe over 10,000 dollars which I will be paying 385.15 for the next two years for a car that is totally unusable. The Santa Fe Sport is awful. I bought it with about 30,000 miles and certified thinking that it would be a good car and I have had nothing but problems and no one ever helped me with anything as far as issues with the car. The catalytic converter and muffler blew up on the car twice, very scary with my nephew in a car seat over where it blew up. I had to replace that twice. The air conditioning went out twice, and I've been without air for a year because I can't afford that and a payment. The paint is falling off the car, it's never been in an accident. The electric seats work when they want to. I am 5'3" my husband is 6'1", not helpful. I've been wanting to get rid of the car since about a year after I bought it. Certified Preowned means nothing to them, they say that nothing is covered by the warranty ever, they want to charge you hundreds of dollars to just look at it. Now to top it all off, the car started sputtering on the highway and the engine light came on and the engine has no power, so I went to Tuffy, and they said that the car is in really bad shape. The oil exploded all over the engine, the spark plugs, coils, pistons, they told me to take it to the dealer because there is a recall on some engine parts. When I called them, they said that there is no recall for what they would attribute to that problem, they told me to call Hyundai Corporate which in turn blamed the dealer. Shocking. All of you are scandalous and I will never being doing business with either of you ever again. I'm sorry that you think this is worth your reputation. My review is less than one star. You also have people saying they are management and aren't. I put a one for all the Management department because obviously they have no idea what's going on in their own company. More

Darrin is very knowledgeable willing to help at all times and Universal Hyundai dealer ship and Universal Hyundai dealer ship More

Excelente consecionara son las mejor consecionara 100% recomenda ', excelente atencion Vehiculos son los mejores nos encanta su servicios recomenda ', excelente atencion Vehiculos son los mejores nos encanta su servicios More

Todo bien muy buen trabajo sabe tratar bien a los clientes me enseñó muchos carros todo muy bien clientes me enseñó muchos carros todo muy bien More

Very good dealer Excellent service from Cesar Alegre Very fast service I'm very happy with the car Alegre Very fast service I'm very happy with the car More

I met Mr. Diaz through a work friend who purchased a car from him. I was overwhelmed by how good this developed person is. He walked me through every step of t Diaz through a work friend who purchased a car from him. I was overwhelmed by how good this developed person is. He walked me through every step of the process; pre purchase, selecting the right hybrid for me, the financing, the inspection, and training me on "how to" use all the modern features in my new Hyundai Sonata hybrid. Mr. Diaz was so helpful and kind and pleasant. He allowed me to text him through several days after the purchase, helping answer my tech questions. Bottom line: I like this Mr. Diaz so much. He put me at such ease, and we had honest conversations back and forth. Wonderful experience. I would recommend asking /seeking out, for Darrin first, when you're in the market for a vehicle. Satisfied & happy customer, Kyle Baker More

I felt pressured into using the financing there. I wanted to use my own bank and I was told they would not wait for me to this. My bank offered was able to offer me almost 2% lower on the interest r I wanted to use my own bank and I was told they would not wait for me to this. My bank offered was able to offer me almost 2% lower on the interest rate. More

No good bad service very unprofessional and make you hard time. After I approve for the bank I take my car with me 2 week after time. After I approve for the bank I take my car with me 2 week after More

Came in with a trade in to get a SUV, helped find the right model Santa Fe for us and got a fair deal on the trade in. right model Santa Fe for us and got a fair deal on the trade in. More

Trying contact for more than a week. My lease value is wrong in the website and every time that I call they transfer me for the account and no one answers me back. Even after I left a me My lease value is wrong in the website and every time that I call they transfer me for the account and no one answers me back. Even after I left a message with my name and phone number also, they supposed to send me $200 check that never arrived. More