Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Universal Hyundai

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,182 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Contact Dealership
View Awards

12801 South Orange Blossom Trail,

Orlando, FL

32837

Directions

By Type

Showing 4,182 reviews

March 30, 2024

Both provided excellent customer service. They went above and beyond to help me. Thank you! More

by TALMODOVAR77
Recommend Dealer
Yes
Employees Worked With
Jorge Macias and Gabriel Carillo
Report | Print
Mar 30, 2024 -

Universal Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 29, 2024

Overall good The experience was good. Everyone was great even though l had to make an unexpected purchase More

by vmurr
Recommend Dealer
Yes
Employees Worked With
Javon Ferguson
Report | Print
Jul 22, 2024 -

Universal Hyundai responded

Thank you so much for your excellent review! We are so glad that Javon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 25, 2024

He was efficient and follows through. He didn't try to upsell me on anything I didn't want and tried to get me the best and fair deal. More

by melissalandolfa
Recommend Dealer
Yes
Employees Worked With
Errol Gillette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Errol Gillette
Report | Print
Jul 07, 2024 -

Universal Hyundai responded

Thank you, Melissa, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 23, 2024

Everyone seems very nice and professional before you sign a purchase agreement. After the purchase agreement is signed, it's a complete different vibe. They become hostile and unwilling to adjust mistakes ma More

by jpiters13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ethan
Report | Print
Mar 26, 2024 -

Universal Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

March 20, 2024

Gracias Carlos morales por su excelente atención lo recomiendo a todo la gente muchas gracias hyndai More

by Patricia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos morales
Report | Print
Mar 21, 2024 -

Universal Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Patricia, and it's great to hear about your excellent experience here at Universal Hyundai. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 20, 2024

Mr Eddy Matos excellent sale person he helped me find my car with lower payment thank very much for you help Mr Matos More

by domingod1221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Matos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Gillette
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy Matos
Report | Print
Mar 20, 2024 -

Universal Hyundai responded

Thank you for taking the time to share your thoughts on working with Eric and our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 16, 2024

The best Would recommend Most experience Very respectful salesman Thrustful as a business man Thankful to have met him More

by marilynselina
Recommend Dealer
Yes
Employees Worked With
Keith Priestley
Report | Print
Jul 03, 2024 -

Universal Hyundai responded

Marilyn, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 15, 2024

All right My experience with the dealership was great. Great customer service. Friendly. Not rushing, salesperson took his time with the process More

by CAROLYNPEREZ14
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillermo Faria
Report | Print
Jul 03, 2024 -

Universal Hyundai responded

Carolyn, Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 12, 2024

Everyone was so attentive. I appreciate the time and attention they gave my family and I. More

by LETHADESIR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob McNeely
Report | Print
Mar 12, 2024 -

Universal Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

March 11, 2024

Treated me kindly and listened to our situation and provided reasonable options that would fit our situation More

by Steven32714
Recommend Dealer
Yes
Employees Worked With
Guillermo Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillermo Faria
Report | Print
Mar 11, 2024 -

Universal Hyundai responded

Thanks for your feedback on your recent visit to Universal Hyundai. It's great to hear that we were able to assist you and that you had a positive experience. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

1
...
22
23
24
...
419