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Universal Hyundai
Orlando, FL
4,241 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
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Showing 4,241 reviews
November 20, 2019
Didn't feel comfortable 1) At the beginning Fabio is really nice and funny guy, he tries to make you feel very comfortable. 2) Taking toooo long to get a test drive.... e 1) At the beginning Fabio is really nice and funny guy, he tries to make you feel very comfortable. 2) Taking toooo long to get a test drive.... even I had an appointment Fabio was running between me and other customer, so I had to sit and wait when he will be done with other customer to take a test drive... approximately 40 min wait time.... 3) Weird system to get a test drive... so I had to walk between cars so much distance to find a right car, Fabio didn't bring a car to customer instead I had to walk big distance in parking lot to find the right car, it was really inconvenient because it was cold outside, but Fabio was nice to offer his jacket; 4) Fabio don't give any information about pricing, I asked twice and he was telling me to check online price, lol it's weird, because whats on online site and the price for particular car I want is different pricing!!!! Even I wanted to think about purchasing the particular car, I don't think I will... because I don't like to not know the price; 5) At the end didn't like how Fabio was acting with me, he touched my hands, to show me car features, than he was staying so close to car driver seat when I was getting in, I felt really uncomfortable with him at the end, at the beginning he was really nice but than I already want to run away from that guy. More
by Bella
Employees Worked With
Fabio Thiers
November 16, 2019
Super Awesome Experience Fabio was very professional. He gave me a lot of options he was quick with the finance and I was very happy with everything OK thanks a lot Fabio for Fabio was very professional. He gave me a lot of options he was quick with the finance and I was very happy with everything OK thanks a lot Fabio for all the help I’m a very happy person I would definitely recommend Fabio to my friends and family members. Frank Martinez also very helpful More
by Axtarga@gmail.com
Employees Worked With
Fabio Thiers
November 15, 2019
I love this dealer,they helped me to find the car that I really wanted and even my favorite color.Alexis was awesome, very friendly. really wanted and even my favorite color.Alexis was awesome, very friendly. More
by johan
November 13, 2019
The people were all accommodating and helpful with all the details about the car that I need to know as well as in assisting me about the mode of payment. the details about the car that I need to know as well as in assisting me about the mode of payment. More
by adatna03
Employees Worked With
Luis Garcia
November 04, 2019
Excellent experience! Jonathan Weidner’s was outstanding. He made me feel like we've known each other for years. That kind of customer service is refreshing. Thanks Jonathan Weidner’s was outstanding. He made me feel like we've known each other for years. That kind of customer service is refreshing. Thanks More
by Joseph
October 28, 2019
Super Great Experience Fabio best agent i got so far. This Sonata is my my fourth Hyundai now. He got me a very good deal. Thank you very much. I am SATISFIED. Fabio best agent i got so far. This Sonata is my my fourth Hyundai now. He got me a very good deal. Thank you very much. I am SATISFIED. More
by Nicholas1
Employees Worked With
Fabio Thiers
October 27, 2019
Excellent, No Prssure To Buy "Hard Sell" and "Pressure To Buy" tactics we never used. Most pleasurable buying experience I have ever had. Would definitely recommend to family, fri "Hard Sell" and "Pressure To Buy" tactics we never used. Most pleasurable buying experience I have ever had. Would definitely recommend to family, friends and co-workers. I am a repeat buyer and will continue to do so. More
by Happy Hyundi!
October 26, 2019
Very good Excellent costumer service. Darrin is a good seller: the installations are good and clean. I Will love my manicure, while looks my car, nice idea. Th Excellent costumer service. Darrin is a good seller: the installations are good and clean. I Will love my manicure, while looks my car, nice idea. Thanks More
by Mynewcar$
October 24, 2019
Excellent job This was our best car buying experience yet. Everything went very smooth from the beginning to the end. Our sales associate was awesome he was very kn This was our best car buying experience yet. Everything went very smooth from the beginning to the end. Our sales associate was awesome he was very knowledgeable and very thorough and helping us pick a brand new vehicle. Justin went through the time and effort to show us every vehicle and give us different options the sales finance manager was also excellent he was very professional I will be back in two years to buy the palisade great job again thank you very much More
by Andy
Employees Worked With
October 24, 2019
Super Happy experience Fabio was awesome. I came in for an oil change and I'll be leaving with a brand new truck now me and my wife were very happy and excited when driving Fabio was awesome. I came in for an oil change and I'll be leaving with a brand new truck now me and my wife were very happy and excited when driving all this new safety feature thank you so much Fabio , I you I will definitely recommend you to my friends and family! More
by Barils
Employees Worked With
Fabio Thiers
