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Universal Hyundai

Orlando, FL

4.5
4,241 Reviews
Dear Valued Customer, Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission. Our e-Team Professionals We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing! Why Buy at Universal Hyundai? During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here: Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando. Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership. State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
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12801 South Orange Blossom Trail

Orlando, FL

32837

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Showing 4,241 reviews

December 14, 2019

Best new car buying experience ever. Rachel Solerno made the transaction pleasurable and closed the deal over your competitors. She really cares about the satisfaction of her customers wi More

by Barbthreet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Solerno, Matt Sanchez
Dec 16, 2019 -

Universal Hyundai responded

This is awesome to read and thank you for sharing this with us and will definitely pass it on. We look forward to working with you in the future, Congrats!

December 08, 2019

Excellent visit this time. Chris Green was EXCELLENT! He was patient and considerate about what I was looking for since I was given the unexpected news about my car being on it’ More

by New Altima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Green and don’t remember the name of the kind man in finance....the names above I do not recognize.....why are neither Chris’s names mentioned...?, Lori Bautista
Dec 09, 2019 -

Universal Hyundai responded

Thank you for sharing this awesome review and we appreciate you taking the time to share how your experience. We strive to make sure that our customers receive a good experience with us at all times and we are happy that you had that with us. If you have any questions don't hesitate to reach out to us, thank you and Congrats!

December 05, 2019

Appreciation to all concerned Excellent from beginning to end Johnathan Weidner worked very hard to make this sale happen and had it not been for him, I would have looked at severa More

by Loy.randolph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2019 -

Universal Hyundai responded

Loy.randolph Thank you for sharing this with us and we appreciate you recognizing Jonathan W. and we thank you for choosing Universal Hyundai, Congrats!!

December 04, 2019

Research a lot and prepare before going to car dealers Due to my inexperience to do car deals, they got me, and I signed a deal better for them(not for both), I think I am paying too much, I know it may be More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Lopez
Dec 05, 2019 -

Universal Hyundai responded

Hello John, We apologize that your experience with us did not go as expected. I recommend stopping in and seeing our finance manager as they will be of assistance to any questions or concerns you have,Thank you

Dec 05, 2019 -

John responded

I doubt they will review it since deal is done, thanks for the response, John.

December 03, 2019

Dealer commutes spot delivery scam against my sister, salesman lied on her application and made her return the car “because deal fell through”. When she returned the car they charged her $250 of her depo More

by Dianamo92
Recommend Dealer
No
Employees Worked With
Ramces Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Universal Hyundai responded

If you have any questions regarding this situation. I can be of reach at lbautista@universalnissan.com Thank you

December 01, 2019

Everyone at Universal Hyundai is really great to work with! Errol Gillette was my car salesman, and he is so nice and so professional, and answered every question I had thoroughly. The finance department More

by Carbuyer
Recommend Dealer
Yes
Employees Worked With
Jose Cepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoda Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errol Gillette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Universal Hyundai responded

Thank you for this wonderful review!

November 30, 2019

Outstanding I've been to several Hyundai dealerships prior to this one. The other dealerships did not even come close to the professionalism friendliness that Uni More

by Wagnerronnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Weidner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan
Dec 02, 2019 -

Universal Hyundai responded

Thank you for taking the time to share this review with us and we appreciate you letting us know that Jonathan did an outstanding job! Welcome to the Hyundai family!

November 29, 2019

We did not plan on buying this week. The salesman, Alexis Ramos, was very friendly, professional, and answered all of our questions. We felt we got a fair deal! More

by Steve
Recommend Dealer
Yes
Employees Worked With
Alexis Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Universal Hyundai responded

Thank you Steve for choosing Universal Hyundai and also for the 5 star review!

November 24, 2019

The sales staffs are superb in finding ways to meet my requests. They explained sincerely and patiently the things I need to know about the car. Great team! More

by Debbie
Recommend Dealer
Yes
Employees Worked With
Frankie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabio Thiers
Nov 29, 2019 -

Universal Hyundai responded

Thanks Debbie, for sharing this review with us and happy to learn that all went great!!

November 23, 2019

Very warm and friendly Customer service. This is my second Hyundai purchase, and the buying experience with Universal Hyundai has exceed all my expectations. Hats off to Miguel Resto. He is truly a pr More

by Nakima0613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Resto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janlique Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valeria Cruz
Nov 29, 2019 -

Universal Hyundai responded

Thank you for such a wonderful review, this is great to read! Yes, Miguel is great and he does take the customer service to another level making sure that everything is hassle free and we are happy to learn that your visit went great! Thank you for the recommendation!

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