Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Universal Hyundai
Orlando, FL
4,288 Reviews
Dear Valued Customer,
Welcome to Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida.
Our Mission Statement
With Teamwork, we will continually improve the buying and servicing experience for our customers. We strive to remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction. Create a rewarding environment for our employees to operate with the highest levels of honesty, trust and integrity; Our goal is to insure the growth of profitability necessary to complete Our Mission.
Our e-Team Professionals
We have a strong and committed Internet Sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory on-line, request more information about vehicles, set up a test drive, or inquire about financing!
Why Buy at Universal Hyundai?
During the process of researching the vehicles and dealerships that you would like to do business with, we wanted an opportunity to highlight to you why your purchase should be made here:
Location: Universal Hyundai is located just minutes from everywhere in the Central Florida Market. We are just north of 417 on South Orange Blossom Trail in Orlando.
Service: We consistently rank higher than the Southeast Region in the Initial Customer Satisfaction Index performed by Hyundai with all clients who drive home a new Hyundai from our dealership.
State of the Art Facility: Our immaculate showroom and Service Department are designed with you in mind. Hungry? Enjoy various dishes, sandwiches, desserts, smoothies and specialty beverages at "Nero's Table" our own in house eatery, on-site rental service available, comfortable service lounge and complimentary nail salon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 7:00 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,288 reviews
September 30, 2025
I love my new Kona i was in Service doing my maintenance and Valentino Ray Jorge he offered to tray and i get new kona Thank Universal Hyundai. and Valentino Ray Jorge he offered to tray and i get new kona Thank Universal Hyundai. More
by leticiauseche
Employees Worked With
Raymundo jorge
September 30, 2025
Thanks to Universal Hyundai and my star salesperson for helping me modify my monthly payment on my Tucson. Thanks to Raymundo and the Universal Hyundai team for making it possible. helping me modify my monthly payment on my Tucson. Thanks to Raymundo and the Universal Hyundai team for making it possible. More
by ruelraymundo
Employees Worked With
Raymundo jorge
September 08, 2025
I was fine until he disregarded what I asked of him which was the bow. It's the little things. Plus, no follow-up calls etc. no paper work. Selling a car is easy. It was ok. Alex made it happen. I genuinely was the bow. It's the little things. Plus, no follow-up calls etc. no paper work. Selling a car is easy. It was ok. Alex made it happen. I genuinely appreciate him. I will see him in about 6 to one year to swap my car. you're the man!! More
by jessya573
Verified CustomerSeptember 03, 2025
This is for the service side of things. DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite ca DO NOT TAKE YOUR CAR HERE!!!! Took me 8 days to get my car serviced for a check engine light. Had no communication about what was going on despite calling every day just trying to figure out what is going on. The employees work hard but it seems there is no training and when a problem comes up they just say they will call you later and nothing. This has been the WORST experience I have had while getting my car serviced. This entire thing has been nothing but a headache and all i wanted was a phone call explaining what was going on. I don't see why that is so hard. The communication here is terrible. More
by godragons26
Employees Worked With
Mario Medina
August 31, 2025
I brought my 2024 Palisade to Universal Hyundai (Orlando) on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from on July 19 while visiting from Atlanta after engine warnings appeared. They kept my car, then told me on July 22 it was ready. I had to fly back from Atlanta on July 26 to pick it up. Once home, I discovered serious issues caused by their negligence: • Broken hood release lever • Radiator coolant cap left open (all coolant leaked) • Windshield washer not working I had to tow the car to Rick Case Hyundai in Duluth, GA, and pay $260.74 out of pocket. The service advisor at Universal promised reimbursement, but weeks later, I’ve received nothing. This dealer showed careless work, no responsibility, and zero follow-up. I strongly recommend avoiding Universal Hyundai in Orlando. More
by manuelectricalsolutions
Employees Worked With
NA
