Universal Hyundai

Alejandro was very friendly and helpful! ! The whole process was very easy and my daughter loves her car!! ! The whole process was very easy and my daughter loves her car!! More

I am beyond frustrated and incredibly disappointed after what should have been a dream turned into a nightmare. After three weeks of driving my brand-new 2024 Hyundai Santa Fe, we received a letter from the what should have been a dream turned into a nightmare. After three weeks of driving my brand-new 2024 Hyundai Santa Fe, we received a letter from the motor vehicle department informing us that my wife’s driver’s license had been suspended. Why? Because there was an incorrect VIN number on the vehicle. This mistake has completely upended our lives. We immediately went to Universal Hyundai, hoping they could help us resolve the issue, but the experience was nothing short of horrendous. We waited for a long time just to get any help, and when we did finally speak with someone, it was from the finance department—who, frankly, couldn’t care less about fixing the problem. It’s as if once the vehicle is sold, they wash their hands of it and couldn’t care less about the consequences the customer faces. I had to practically beg for them to address the situation, which caused so much stress for my wife. She was terrified—what if she had been stopped by the police? What if she had ended up in jail because of their mistake? We’ve lost precious time, my wife lost days of work, and it felt like no one at Universal Hyundai cared to help. The treatment we received was appalling. I spoke with one of the "big managers," and frankly, he didn’t care about our problem at all. It was clear that they have no interest in standing behind their customers once they’ve made the sale. I’m livid that a simple mistake has cost us so much, and I’m disgusted by the total lack of accountability or concern from Universal Hyundai. I would never, EVER recommend doing business with them. They don’t deserve my time, my money, or my trust. Please, if you’re considering buying a car from them, make absolutely sure everything is in order because in my experience, once you drive off the lot, you’re on your own—and they don’t care. This situation should not have happened, and they should be held accountable for what they’ve put my family through. More

Attentive, courteous and professional is how I would describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy wi describe the agents who dealt with me. Carlos de Jesus listened and advised me on what my best options would be on choosing a car. I am very happy with my choice. More

Quiero agradecer a Carlos Castro por su excelente atención y servicio! Muchas gracias por ayudarme a elegir el mejor vehículo! atención y servicio! Muchas gracias por ayudarme a elegir el mejor vehículo! More

Great place to do business but could use a soda machine in the Hyundai sales building. in the Hyundai sales building. More

My sales rep went above and beyond helping me with my purchase Thanks so much!! purchase Thanks so much!! More

Needed to prepare better when I came to look at car it was not available to view a was not available to view a More

Our sales person Andres was on time, attentive and knowledgeable. He did a very good job going over the features of our new Santa Fe and he helped us set everything up for operation. He even followe knowledgeable. He did a very good job going over the features of our new Santa Fe and he helped us set everything up for operation. He even followed up with a phone call a few days after we bought the car to see if we had any questions. More

Miguel was extremely helpful and communicated effectively. He made the process easy by breaking things down and explaining each step. He is definitely a hard worker and is passionate about his jo effectively. He made the process easy by breaking things down and explaining each step. He is definitely a hard worker and is passionate about his job! More

The dealership was very progressional and quickly produced an excellent vehicle at an excellent price. produced an excellent vehicle at an excellent price. More