United BMW

Until recently, I was generally happy with their service, but things seem to be taking a turn for the worse. For example, the highlights of my last service appointment (for a factory recall item) included an but things seem to be taking a turn for the worse. For example, the highlights of my last service appointment (for a factory recall item) included an "upgrade" to my navigation/entertainment display software that was not asked for and definitely not appreciated (it now looks TERRIBLE), and a new $25 fee for a "loaner" car (not disclosed in advance - just added to my bill). This second item really concerns me - one of the big sales pitches I received from them was the benefit of being a BMW owner was free loaner cars! I spoke with their service manager about it, and he claimed that this was something that BMW "forced them to do". I doubt that very much, though I do plan to follow up with BMW North America on that one. My guess is that I will be adding another concern - dishonesty. My advice - if you're willing/able to spend the money, buy a BMW - they are great cars - but find a different dealer for service. More

After dealing with Global, United Roswell is like a breath of fresh air! It is difficult to get the service people on the phone when I call, but they usually call back in a reasonable amount of time. breath of fresh air! It is difficult to get the service people on the phone when I call, but they usually call back in a reasonable amount of time. They always offer me coffee/bagels when I arrive to drop my car off for service, and though they don't always have a loaner for me, they are more than willing to drive me to and pick me up from work when my car has to stay for service or rent me a vehicle if they cannot. The service is expensive - it is a dealer, after all - but at least I'm treated as though I own a BMW! I will probably purchase my next BMW from United Roswell. Thanks, United! You've restored my faith in dealer service! More

Purchased a 2004 M3 from United of Roswell recently. Took delivery of the car at the BMW Performance Center in South Carolina, so the dealer didn't actually deliver my car. They basically just took the Took delivery of the car at the BMW Performance Center in South Carolina, so the dealer didn't actually deliver my car. They basically just took the order and collected my money. My salesperson (Steve Maguire) deserves a score of "5" -- great guy, very friendly, very honest and upfront, doesn't use high pressure sales tactics. I thought the dealership itself was good but not outstanding. They made a couple of minor mistakes with my paperwork, and their "F&I" people were kind of pushy (gave me the hard sell for LoJack, Clearbra, etc.) Just got the car so I can't comment on their service dept. yet. More