United BMW

BMW X3 I recently purchased a previously owned BMW X3 from Roswell BMW. The car was in emaculate conditon and the sales rep was Brent Calvert. The service I I recently purchased a previously owned BMW X3 from Roswell BMW. The car was in emaculate conditon and the sales rep was Brent Calvert. The service I received was excellent and I would highly recommend Brent and Roswell BMW to anyone interested in owning a BMW. More

Jim Thompkins in internet sales I bought a new X5 from Jim online. He was very professional, responsive, great to work with and gave me a great deal. I highly recommend him and Unite I bought a new X5 from Jim online. He was very professional, responsive, great to work with and gave me a great deal. I highly recommend him and United BMW. Randy More

Excellent BMW Dealer Jim Tompkins sold me my 2014 X3 which my experience was awesome. I got a great interest rate with BMW Financial and got out of my Toyota Prius. I also Jim Tompkins sold me my 2014 X3 which my experience was awesome. I got a great interest rate with BMW Financial and got out of my Toyota Prius. I also referred my friend Adam Harvey to Jim. He purchased his BMW 5 series. Jim and the service department repaired the BMW 5 Series which the parts were not covered and labor and got the car repaired. United BMW has earned my trust and my business! More

Jim Tompkins - Sales ...went the extra mile Jim was great to work with, and really kept at it to get me the car I wanted, not just trying to convince me to accept what was available right then. Jim was great to work with, and really kept at it to get me the car I wanted, not just trying to convince me to accept what was available right then. Very professional, but super friendly too. Would highly recommend that someone looking for a BMW shop at United first, and ask for Jim. More

Great service and quality. Expense?...well it is a BMW. Everytime I have had my 2007 M6 in for service it's always been great. It takes longer than I usually plan for, but it is an M which apparently takes Everytime I have had my 2007 M6 in for service it's always been great. It takes longer than I usually plan for, but it is an M which apparently takes longer. My service advisor, Eric Rossman, is great and takes good care of me. He always gets me the best price he can, and when there are hiccups he does everything to assure my satisfaction. I can honestly say when I move to Florida I am going to miss getting my car serviced here. More

I purchased a very low mileage, almost new, 2012, 650 convertible from United BMW of Roswell, GA, on May 20, 2013. The service from sales adviser, Jim Tompkins, was exemplary. I drove the car back t convertible from United BMW of Roswell, GA, on May 20, 2013. The service from sales adviser, Jim Tompkins, was exemplary. I drove the car back to Philly (1,000 miles) and the car far exceeded my expectations. Lots of heads turn and many thumbs up, with the top down. I negotiated price via e-mail and found the final price below market. Jim was fair, honorable, and an outstanding BMW representative. Closing was short and I was treated as if I was their only customer. This is a class organization, to be sure. This car was exactly as it was represented on their web site. No tricks here. This is a very large dealer and they move cars quickly, so get your best price from them, and secure the deal, if the price is right. Get a light interior, not dark, 20" wheels, drive assist, premium sound, luxury seats, contrast stitching, and you'll be VERY happy. West Chester, Pennsylvania More

I had previously purchased several (like 10) new BMW's from John Mancuso when he worked at Nalley BMW in Decatur and was very disappointed when he left Nalley and went to United (from a distance sta BMW's from John Mancuso when he worked at Nalley BMW in Decatur and was very disappointed when he left Nalley and went to United (from a distance standpoint only). I had previously bought 2 cars from United BMW of Roswell and had exceptional service each time, I did all of my work on the phone beforehand so all I had to do was drive in and sign my paper work and drive off, always less than an hour each time. I had purchased from another salesman then as John was still at Nalley, but had gotten a better deal for the car that I wanted. My very good friend and co-worker was back in the market for her 3rd BMW (her 1st was bought from John at Nalley), as she had outgrown her 328 with a new baby and wanted an SUV. I called all 3 dealerships that I have bought from and John was the first on the list, his can-do, positive, low pressure attitude (as always) was a winner right from the start and he put this deal together quickly and efficiently and had by far the best deal to offer for my friend. We did everything over the phone and went in on Saturday morning and picked up her new X3 and did her paperwork and she was in and out within an hour. This was such a seamless process and I am thrilled that she was treated fairly and with great respect for her time and budget. If you are looking to have an excellent car buying experience, please call John Mancuso at United BMW of Roswell, he is truly exceptional and always a pleasure to deal with. Thank you John from Julie and myself for making this deal happen, we both appreciate you! Jim S More

As a successful, busy female professional choosing the right companies to do business with is extremely important. On 8/21/2012, I made an appt. for my vehicle to be serviced. The vehicle bay was extre right companies to do business with is extremely important. On 8/21/2012, I made an appt. for my vehicle to be serviced. The vehicle bay was extremely clean. First point of contact.. the greeter completely treats you with respect and makes you feel welcomed. Robert Magnus, service advisor immediately and effectively started the process. I explained my concerns and he gave me complete confidence the job would be done correctly. The vehicle was going to take a few days for repair which he promptly gave me a loaner vehicle so I could continue my daily business activities without a delay. The loaner department employee was very friendly and efficiently had the car ready. Not once did I have to check in with my vehicle, Robert completely kept me posted. Upon vehicle pick up the car was washed and vacuumed with a cute little orange note thanking me for my business. The treatment here was completely refreshing. Clearly, they follow the standards set forth by BMW. The experience noticeably shows the owner as well as the employees care a great deal about making United BMW of Roswell the #1 BMW dealership. This makes you proud to be an owner of the Ultimate Driving Machine. More

I do not recommend this dealership. I was lied to by one of the salesmen and almost made a decision based on this information. He had told me that he looked up a vin# and found that a bmw had a problem. I of the salesmen and almost made a decision based on this information. He had told me that he looked up a vin# and found that a bmw had a problem. I called two other bmw dealerships and had them look up the same vin# and the the issues he stated were not in their database. Fortunately I did some homework before making a purchase. Shop here at your own risk. More

This review is specific to the service department. I bought my 328i here and the experience was terrific. In fact, I've referred several people to the sales team here. That will NEVER happen again. Alth bought my 328i here and the experience was terrific. In fact, I've referred several people to the sales team here. That will NEVER happen again. Although the service department is professional enough in terms of demaenor, the level of apathy is truly unmatched in my experience. My last experience purchasing tires was a nightmare to say the least (think 4 trips to the dealership with the wrong tires installed and then unable to get the correct ones) and, 6 months later, those same tires are warped due to a "bad alignment." Who did this bad alignment? That's right, United BMW Roswell. You'd think they'd replace said tires, right? Wrong. Apparently, in bizarro world, this is somehow not their fault. Oh, and to add insult to injury, the new rocker panel and cupholder they installed less than a year ago are already falling off and broken again and while they say they'll fix the rocker panel, they're trying to charge me for a new cupholder. Suffice it to say, I will never spend another red cent at this dealership for service or my next new car (which is scheduled for purchase within 6 months). In fact, the service experience has been so bad, I may buy an Audi next time instead of my beloved BMWs. You'd be smart to steer clear of this dealership. More