United BMW

Great service I am writing this review just based my experience In the service department. I had couple issues with my car, so when I got there I was confused and I am writing this review just based my experience In the service department. I had couple issues with my car, so when I got there I was confused and really upset. However Ms Carol Craig my service advisor took such great care of me, not only she was really patient and friendly, she helped me point out my issues and the possible ways to resolve them, but also she kept me entertained while I was waiting for my car. Unlike the other service advisor that I encounter in other locations, Carol doesn't treat you as a client, more as a friend, a good friend. She even called me after couple days just to check and follow up with me, see if everything is ok with my car! I love her customer service. From now on I will only go there for my car's service !I More

First BMW- but not my last! What a flawless buying experience. We were treated with professional courtesy and were impressed with the responsiveness of the team at United BMW of What a flawless buying experience. We were treated with professional courtesy and were impressed with the responsiveness of the team at United BMW of Roswell. Eric Palmer was very informative and did not hesitate to involve others who could help us learn more about various aspects of the i3. Eric made the test drive a pleasure. By the time another dealer responded to my internet request we already had our i3 from Roswell at home charging in the garage! I have bought many cars over the last 40 years and am only interested in to the point, no dancing, sales teams. Instead of showing me "stupid numbers" Eric presented two vehicle deals which both met our needs. It only took a minute to pick the one best for us and I knew from the internet it was a great price. This is my first BMW but not my last. Thank you! More

Exxcellent Experience purchasing an I3 By far the easiest car buying experience! Vinith took his time to explain the vehicle, and ensured that we found one with all the options we wanted. By far the easiest car buying experience! Vinith took his time to explain the vehicle, and ensured that we found one with all the options we wanted. The entire team was a treat to deal with, an dI will definitely be going back to get my next BMW from them. More

Purchase of 2014 BMW I3 Though the dealership was very busy, Vinith Victor and Chris Stroudtook were extremely polite, informative and efficient. Purchase went smoothly and t Though the dealership was very busy, Vinith Victor and Chris Stroudtook were extremely polite, informative and efficient. Purchase went smoothly and the deal was simple. The front staff even treated my kids to pizza during the process. Highly recommend Vinith Victor for sales,Chris Stroud for the financials, and United BMW as a whole! Also, Elijah Sumrall new every BMW car from ground up and showed me everything I needed to know about my new BMW. Great job! More

Excellent Service! Best dealership in town I have acquired several vehicles at United BMW of Roswell and have been extremely satisfied. I get the best customer service from Vinith Victor. H I have acquired several vehicles at United BMW of Roswell and have been extremely satisfied. I get the best customer service from Vinith Victor. He goes beyond and above to ensure I am happy. He always calls and stays in touch. Francisco is m service advisor and he is excellent as well. The service I get keeps me at United BMW. You guys are the best! Happy Holidays! Dr. Ribeiro More

Overall experience We have purchased several vehicles at United BMW of Roswell and have been very satisfied. As a result, I have met and dealt with many people at the d We have purchased several vehicles at United BMW of Roswell and have been very satisfied. As a result, I have met and dealt with many people at the dealership. I'm happy to report that they are not only interested in the "sale". In fact, I call Vinith Victor regularly. He always call me back and advises me (even though I'm not currently in the market for a vehicle). More

From disappointment to happiness I had a poor experience with the sales rep in that while looking at the Range Rover for sale he actually received a phone call from another sales rep I had a poor experience with the sales rep in that while looking at the Range Rover for sale he actually received a phone call from another sales rep of an interested party. So, even though I was first on site and to look at the car, I had to wait for the other party to test drive the car. I was also a little disappointed in the negotiation process considering such an elite dealership. However... The Sales Manager, Stephanie, contacted me the next business day and she acknowledged the errors, was genuinely apologetic, and offered to reconcile my experience. I also received a call the Dealership GM, Justin, who like Stephanie was very professional and genuinely remorseful for my experience. Both Justin and Stephanie worked diligently throughout the day to resolve every single issue, calling me multiple times. Please don't think they did this just to sell a vehicle; they did this because they truly cared about my experience and my opinion of them and the dealership, regardless of a singular car purchase from a dealer that sells 400 vehicles a month. Anyway, I ended up getting a very good price along with them absorbing the cost of a needed repair and new brakes. I know for a fact they did not make a profit on this vehicle (which they are entitled to make in order to run a business and pay their employees) and most likely lost money overall. However, they were willing to do this out of good character and the willingness to make things right. They will get my repeat business and referrals because of this! More

GREAT EXPERIENCE!! Mr. Gareth made my first-time car buying experience GREAT!! He is very knowledgeable and he went above & beyond to make sure that I was well-taken car Mr. Gareth made my first-time car buying experience GREAT!! He is very knowledgeable and he went above & beyond to make sure that I was well-taken care of. He checked on me throughout the process and after. I would recommend Mr. Gareth to anyone. If you have any questions or want to purchase a car, ask for Mr. Gareth!! More

Phenomenal Experience! Can't beat it My sales experience at United BMW Roswell was fantastic. They had a great selection of pre-owned... the largest of any BMW dealership I have seen. My My sales experience at United BMW Roswell was fantastic. They had a great selection of pre-owned... the largest of any BMW dealership I have seen. My sales person - Roger Henderson, as well as the sales manager were both extraordinarily courteous and great to work with. Roger was very responsive to any and all communication and was willing to go the extra mile to make sure I was fully satisfied. A great deal and an ever better sales person will make me return and refer. Thanks! More