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United BMW
Alpharetta, GA
875 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 875 reviews
July 13, 2021
Loyd was service rep and he was both courteous and through from the get go. My car was completed and returned sooner than promised. When I asked about a certain issue he expressed concern and suggeste through from the get go. My car was completed and returned sooner than promised. When I asked about a certain issue he expressed concern and suggested that on my next service that I should leave it for a day in order to investigate a possible cause. I will be requesting Loyd on my next visit. Keep up the good work. Burt Weerts More
by adelbert7
Employees Worked With
Kennedy Adams
July 13, 2021
Everyone was friendly and welcoming. Kennedy is a great salesman. He showed me some tech details about my X4. He also offered to set up an appointment with a tech specialist for me. Kim was also great at e salesman. He showed me some tech details about my X4. He also offered to set up an appointment with a tech specialist for me. Kim was also great at explaining my maintenance options while completing my financing. More
by Yolanda
Employees Worked With
Kim Cain, Kennedy Adams
July 12, 2021
I have taken my M3, 135i, X5 over to United for years. Great service, always done right, carefully listens to customer requests (don't wash my car) and very timely. My advisor is John Valencia, thanks Joh Great service, always done right, carefully listens to customer requests (don't wash my car) and very timely. My advisor is John Valencia, thanks John! More
by SPEEDI150
Employees Worked With
John Valencia
July 10, 2021
We had an overall terrible experience buying this car. My family has bought multiple cars from the dealership and I felt that my bf and I were treated differently from the very beginning because we were buyi family has bought multiple cars from the dealership and I felt that my bf and I were treated differently from the very beginning because we were buying an entry level BMW. I was wiling to excuse the fact that the car didn’t make it a day without needing to go in the shop and wasn’t ready to begin with. But then, I got it back from the shop and had the same problem the next day. It seems that they just re set the computer instead of actually fixing the problem the first time. What a waste of everyone’s time. To make matters worse our temp tag was about to expire so we went ahead and called to see where it was. Sure enough, they had not even started the process and the car needed emissions. The car should’ve never been sold without emissions. We had to bring the car to them so they could get the emissions and they wanted US to go get the tag and waste our time for their mistake. We told them no, we work full time and don’t have time. They continued to blame COVID for 2 weeks and said they would have to get an appointment and sent us a loaner agreement for our car. I said they needed to get an appointment because we wouldn’t be bothered with that. But 2 weeks later they hadn’t made one so now we have spent 2 hours at the tag office on a Saturday morning the only day we can go. Mark has been rude and not understanding and management has yet to contact us. That’s okay because we have had it and will contact the BBB and BMW of North America to file a formal complaint More
by stamostzimourtas
Employees Worked With
Mark, Gianni , Mark Thompson, Gianni Fermin
July 10, 2021
At United BMW I can always count on excellent service. My service advisor Nick King is very knowledgeable and experienced in his performance at United I can always count on the best service that Bmw has to o service advisor Nick King is very knowledgeable and experienced in his performance at United I can always count on the best service that Bmw has to offer. More
by Devingmajor79
Employees Worked With
Anel
July 10, 2021
Every individual I came in contact with was respectful, knowledgeable of all subject matter questioned, turnaround time was within promised time frame, and each individual was quick when retrieving items f knowledgeable of all subject matter questioned, turnaround time was within promised time frame, and each individual was quick when retrieving items for me. More
by Gatorfan32608
Employees Worked With
Lloyd
July 09, 2021
Jesse our salesman was so patient with me, I was having a hard time deciding between two cars. I text drove both and test drove them again and again before finally making a decision It was the best car b hard time deciding between two cars. I text drove both and test drove them again and again before finally making a decision It was the best car buying experience I have ever had! Thanks Jesse!! More
by Dibooth
Employees Worked With
Jessie Castaneda
July 08, 2021
Mario is the best. Great with updates and recommendations for car. Always courteous, responsive to texts/emails and always makes sure to get me on schedule when works for me. for car. Always courteous, responsive to texts/emails and always makes sure to get me on schedule when works for me. More
by Lebby
Employees Worked With
Mario Manfre, Victor Sousa
July 07, 2021
This dealer was very perfessional , clean, organized, and convenient. They made sure my car was serviced and clean. I really got to enjoy the refreshing and clean lobby as well convenient. They made sure my car was serviced and clean. I really got to enjoy the refreshing and clean lobby as well More
by Hesnotdeadinfo
Employees Worked With
Faithe Rogers
July 07, 2021
It was easy to make an appointment and Eric was very helpful in explaining my warranties and when I needed new tires. He also told me how to learn more about my BMW helpful in explaining my warranties and when I needed new tires. He also told me how to learn more about my BMW More
by Pampeterson35
Employees Worked With
Eric
