United BMW

Prior BMW’s were purchased at Global Imports, but that dealership is a disaster since being acquired by Sonic. Your new facility is very nice and Kennedy Adams has been extremely responsive, informative, dealership is a disaster since being acquired by Sonic. Your new facility is very nice and Kennedy Adams has been extremely responsive, informative, and transparent through the entire process. More

I called to schedule an appointment for my 650 conv and the person on the phone asked me what specifically I wanted done to the car. I gave her detailed instructions what the car was coming in for. She the person on the phone asked me what specifically I wanted done to the car. I gave her detailed instructions what the car was coming in for. She tod me to fro the car off the night before so they can get it in the shop early the next morning. Around 4:00 I called to see when my car would be ready. A service advisor named Bree said “ I called you at 8:45 this morning and left you a message that “I wouldn’t be putting the car in the shop until I spoke to you about what it needs”. She never called me during the day or texted me or emailed me to see if I even received her voicemail. When i told her this type of customer service is not acceptable…. She said “ I’ve been very busy today and I don’t need this” and then hung up on me. Wow!! I couldn’t believe this just happened!!! This is the 4th BMW I’ve purchased from United BMW. I called the GM and he had the Service Manger call me back. I guess there are a few people in the industry that should consider a different line of work. My service bill was $5400. But the car is running fine again. Hope you have better customer service when you call. More

Michael had the vehicle I was interested in ready when I arrived. The process was quick and painless. 2 hours from start to finish. Would recommend. arrived. The process was quick and painless. 2 hours from start to finish. Would recommend. More

Nick King provided the very best customer service. He brought to my attention that my vehicle was not in the system as under warranty but should be and then he went above and beyond my expectation and go brought to my attention that my vehicle was not in the system as under warranty but should be and then he went above and beyond my expectation and got the whole problem resolved. The mechanics did a great job of servicing my vehicle and retuned it to me in tip top condition - washed and vacuumed. I am so impressed. More

Smoothest car buying experience I’ve ever had. Kelsey and Gianni were extremely nice and professional. No pressure and listened to our needs. My wife was injured and in a wheelchair and they were very patien Gianni were extremely nice and professional. No pressure and listened to our needs. My wife was injured and in a wheelchair and they were very patient with us getting in and out of multiple cars and helping us into the elevator and rearranging desk area for us to have room. Absolutely would recommend to anyone. Couldn’t have had a better experience. More

Great dealership. Friendly people, knowledgeable in their products, great follow up. Will do business with them again. their products, great follow up. Will do business with them again. More

Customer service is impecable and all needs ate met in a consistent and timely manner consistent and timely manner More

Josh Sinsley and Kim in finance sold me my new car. It was a great, positive experience, the process was quick and easy. Josh had the car ready, Kim presented several financing vs leasing opportunities. A was a great, positive experience, the process was quick and easy. Josh had the car ready, Kim presented several financing vs leasing opportunities. As good as the sales team is, so has been my experience with the service department. John Sison has been amazing to work with over the years. More

Sale rep Nate Fritz Service was quick, specific and knowledgeable and made the purchase process enjoyable knowledgeable and made the purchase process enjoyable More

Salesman Ashton Howell was friendly, knowledgeable, and helpful. He made me feel warm and understanding on all numbers. helpful. He made me feel warm and understanding on all numbers. More