United BMW

Nick King was very helpful. He communicates very well, and is very detailed in his explanations of the care of my car. My car was finished on time and was very clean when I picked it up. and is very detailed in his explanations of the care of my car. My car was finished on time and was very clean when I picked it up. More

Aiden was the best salesperson I have ever worked with. He was honest and followed up quickly. He did a great job of communication even on his day off. He will continue to be an awesome salesman for BMW. He was honest and followed up quickly. He did a great job of communication even on his day off. He will continue to be an awesome salesman for BMW. Gabriel did a great job of explaining how my car works. He was very patient and professional. More

Great customer service and professionalism. The transaction was a great experience. My sales person treated me like family. transaction was a great experience. My sales person treated me like family. More

John Sison is outstanding! If John were to leave I probably would not bring our 2 BMW’s to United BMW service. He is a great ambassador probably would not bring our 2 BMW’s to United BMW service. He is a great ambassador More

The customer service provided by personnel at United BMW of Roswell was exceptional. I may be changing my preferred service department to this one. of Roswell was exceptional. I may be changing my preferred service department to this one. More

Built car, put down deposit, signed proposal, and waited for a month. Car was finally at dealership and I called Matas to say that I don't want my car used for test drives, and was assured twice that my car for a month. Car was finally at dealership and I called Matas to say that I don't want my car used for test drives, and was assured twice that my car "will be put at the back of the parking lot with a sold label". Called Matas the day before pick up to go over expected payment procedure. Second day I arrived at the dealership and was told Matas left key in the car and there was no Sold sign, so the car was sold to someone else by another agent. Surprised how this happened, even if there was no Sold sign I'd expect some status saying "sold" within their inventory system. Very callous in my opinion. Need to wait for 2.5 months more to get a new car built. Matas wasn't there that day and I expressed to both sales manager and general manager that I would like a call from Matas when he is back at work and was assured by both managers. Matas didn't call nor email. Dealer offered discount on the new build but didn't offer loaner car, I also didn't ask for one. From reviews it seems the dealership is a good one, but very disappointed this rare case scenario happened on me. Will see what happens upon delivery of new car. Hope they will offer some nice gestures without me having to ask. More

Great sales teamGreat ambient Great people Great Great sales team Great ambient Great people Great inventory of cars Great shop of accessories Great sales team Great ambient Great people Great inventory of cars Great shop of accessories More

Flew out and purchased on the 17th. Got an unnecessary aftermarket paint protection package that I told the finance person, D. Fraizer, that I didn't want but he insisted and charged me for it anyway. Les aftermarket paint protection package that I told the finance person, D. Fraizer, that I didn't want but he insisted and charged me for it anyway. Less than a week in, I have paid for a tune up, a front end alignment and new tires. In Michael Drew's "defense," he did show me the poor tires but said they 'just needed rotating.' No, I needed new tires. But he did come pick me up from the airport, so I guess that counts for something. Overall, I'll never shop them again and I urge any first time, passive buyers to take someone with them that's going to advocate for them. I wonder if this consitutues a small claim suit... Late review because I was too upset to civilly verbalize my disappointment and disdain for their underhanded practices. More