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United BMW
Alpharetta, GA
901 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 30, 2021
Carl, as usual, has been outstanding. He helped us building the dream car X7 and it was delivered as promised before Christmas!! We really appreciate the dealership that did not charge premium and gav building the dream car X7 and it was delivered as promised before Christmas!! We really appreciate the dealership that did not charge premium and gave us a quote that was 500 dollar less than any other dealers out there! Thank you and we will come back!! More
by gnobile15200
Employees Worked With
Kim Cain, Carl Coker
December 30, 2021
Ashton Howell was my salesperson. He was excellent and I would definitely recommend him to friends and family. However, the initial finance manager I spoke with was not fully transparent with the finance op would definitely recommend him to friends and family. However, the initial finance manager I spoke with was not fully transparent with the finance options. He told me that Capital One would not offer a loan in the amount I needed. I later found out they did indeed approve me. He just wanted me to use US Bank for the dealer incentives he would receive. So be careful and independently explore ALL finance options vs just going with what the dealer says. I ended up closing the deal with another finance person (Rock). I had a much better experience with Rock. More
by sweetpea1913
Employees Worked With
Ashton Howell, Rock Kharischarishvili
December 29, 2021
Jean and Faran were amazing, friendly, very helpful, and knowledgeable! I had a great experience purchasing my first car with them! knowledgeable! I had a great experience purchasing my first car with them! More
by aenriquez218
Employees Worked With
Farand Espillat, Allen Bridges, Jean Maurilus, Victor Sousa
December 29, 2021
I received great service with prompt responses. It was a very smooth process. And my sales rep, Jean, was on top of it! I even referred my friend who bought his car the very next day. very smooth process. And my sales rep, Jean, was on top of it! I even referred my friend who bought his car the very next day. More
by Rae M.
Employees Worked With
Jean Maurilus
December 28, 2021
This review is 5 star thanks to Michael Drew. Great sales guy, no pressure, treated us like we were friends instead of $$$. Broke down all the specs, details, and benefits of our new car. Incredible guy. Wou guy, no pressure, treated us like we were friends instead of $$$. Broke down all the specs, details, and benefits of our new car. Incredible guy. Would recommend to anyone. More
by jorel0028
Employees Worked With
Michael Drew
December 27, 2021
Garvin Stewart was a great sales person. He was considerate and open to making the deal work. I had a great experience with purchasing the vehicle and completing the financing all on site. I'd sho considerate and open to making the deal work. I had a great experience with purchasing the vehicle and completing the financing all on site. I'd shop for cars here again. More
by ljferretti
Employees Worked With
Garvin Stewart
December 26, 2021
The staff are all professional. From dropping off the car in the service bay, to the representative, and event the ladies serving snacks. They are all A+ team members!!!! Kudos to everyone at United BMW!! in the service bay, to the representative, and event the ladies serving snacks. They are all A+ team members!!!! Kudos to everyone at United BMW!! More
by ericbcollins
Employees Worked With
John Valencia
December 25, 2021
This is the worst automotive customer experience I have ever endured. They do everything within their power to not address a very serious problem I have with a 2021 330e. I was met with nothing but conte ever endured. They do everything within their power to not address a very serious problem I have with a 2021 330e. I was met with nothing but contempt by their service department by Clarke Grande and finally the service manager Bryan White. They have closed my ticket out without offering any solution to my problem. They are refusing to address the service concerns of my vehicle. I have sustained an injury from the transmission slipping and the gear engaging violently. With the high torque of an electric motor: this is a rather serious problem. You are having quite a bit of energy pushing forward the car all at once. This has caused a tear in my rotator cuff: which I didn't find out about until days later. They have ended the service session without addressing the concerns and: the service tech, the foreman, and the service manager have declared the car "Safe to drive": without actually doing a single thing to address the problem. Now I am paying for an expensive 330e that I am deathly afraid to drive. Left with no resolutions, hostile contempt filled communications with the dealer and no light at the end of the tunnel. They are treating me not as a customer: but as a criminal who is trying to get a fast one by them: by insisting they honor a warranty repair. I have had BMW, Audi, Toyota, Honda, Lexus: many cars in my life: and never have I had as poor of an experience as I have had with this dealership. This problem has literally turned my life upside down: and the dealership could really care less about addressing my concerns. I will make it my life's mission to make sure the public is aware of their poor practices engaging in customer service. I am having a major problem with a 2021 330e I purchased from United BMW in Alpharetta GA. I have a problem where the transmission slips causing the gear to violently engage. The torque of the electric motor is so great that the force asserted to the vehicle is immense. The force was so immense that it sustained an injury to my rotator cuff. I feel in no way this car is safe to drive. I brought the vehicle in for warranty repair. Every attempt to downplay, point fingers, sidestep, divert responsibility, protect posterior, was done. Absolutely no action or proposed action was implemented to address the concern of the sudden and violent jolts forward the car produces. I am just a reasonable person looking for a reasonable response to a rather serious problem. I merely want the 50k car I paid for to be safe and functional. It appears as though there does not exist a reasonable person I can talk to in order to discuss alternative approaches towards resolving this matter More
by Matthew Firth
Employees Worked With
Bryan White
December 25, 2021
Chris Liu and his team are the best. Service is always above and beyond. Got a used G Wagon after trading in a lease. I’ve been going to the United family for almost two decades now. above and beyond. Got a used G Wagon after trading in a lease. I’ve been going to the United family for almost two decades now. More
by Vik
Employees Worked With
Anel, Chris Liu
