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United BMW
Alpharetta, GA
874 Reviews
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December 07, 2021
Edit/UpdateI give United BMW a rating of very poor. Edit/Update I give United BMW a rating of very poor. Almost immediately after purchasing a new X5 eight months ago, trouble appeared with the driv Edit/Update I give United BMW a rating of very poor. Almost immediately after purchasing a new X5 eight months ago, trouble appeared with the driver assist not working. Completely shut down everything on the screen. You can't even turn on the radio. We've driven it back to their service department 4 times for attempted repair of the same issue. We have been more than patient, even allowing the service manager, Bryan White, to drive it home with him overnight. We have met the requirements many times over to enact the lemon law through the manufacturer. The sales manager Dimitri Gossieaux told us that if we brought it back once more for repair, and they couldn't fix it, he would do the right thing and replace the car or give us our money back.. That was two months ago. United BMW still has our car. No explanation from Dimitri or anyone else there. Very disappointing experience with this dealership. More
by Pamela
Employees Worked With
Dimitri Gossieaux
December 05, 2021
Flew out and purchased on the 17th. Got an unnecessary aftermarket paint protection package that I told the finance person, D. Fraizer, that I didn't want but he insisted and charged me for it anyway. Les aftermarket paint protection package that I told the finance person, D. Fraizer, that I didn't want but he insisted and charged me for it anyway. Less than a week in, I have paid for a tune up, a front end alignment and new tires. In Michael Drew's "defense," he did show me the poor tires but said they 'just needed rotating.' No, I needed new tires. But he did come pick me up from the airport, so I guess that counts for something. Overall, I'll never shop them again and I urge any first time, passive buyers to take someone with them that's going to advocate for them. I wonder if this consitutues a small claim suit... Late review because I was too upset to civilly verbalize my disappointment and disdain for their underhanded practices. More
by MychellT
Employees Worked With
Michael Drew and D. Fraizer, Michael Carvajal, Dave Lyall, Sean Weaver, Victor Sousa
December 02, 2021
Sparky is a wonderful and thoughtful sales professional that has only his best customer’s interest’s in mind. Our experience at United BMW is always great! We will never buy a car from anyone else! that has only his best customer’s interest’s in mind. Our experience at United BMW is always great! We will never buy a car from anyone else! More
by Ccruz
Employees Worked With
Brian Epstein , Dave Lyall
December 02, 2021
Always a pleasure working with Brandon Baron & Sparky. I have now bought 4 cars with Brandon and he makes one want to buy whatever he’s selling. have now bought 4 cars with Brandon and he makes one want to buy whatever he’s selling. More
by Francine
Employees Worked With
Spencer Page - BMW Genius, Brandon Barron, Dave Lyall, Gianni Fermin
December 01, 2021
Mr. Michael Drew made this process seemless, and he went above and beyond to do so. From airport pick up to signing, he got me in and out in no time. Looking forward to upgrading with him in a few years! above and beyond to do so. From airport pick up to signing, he got me in and out in no time. Looking forward to upgrading with him in a few years! More
by MychellT
Employees Worked With
Michael Drew
