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United BMW
Alpharetta, GA
874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 26, 2021
The staff are all professional. From dropping off the car in the service bay, to the representative, and event the ladies serving snacks. They are all A+ team members!!!! Kudos to everyone at United BMW!! in the service bay, to the representative, and event the ladies serving snacks. They are all A+ team members!!!! Kudos to everyone at United BMW!! More
by ericbcollins
Employees Worked With
John Valencia
December 25, 2021
Chris Liu and his team are the best. Service is always above and beyond. Got a used G Wagon after trading in a lease. I’ve been going to the United family for almost two decades now. above and beyond. Got a used G Wagon after trading in a lease. I’ve been going to the United family for almost two decades now. More
by Vik
Employees Worked With
Anel, Chris Liu
December 25, 2021
This is the worst automotive customer experience I have ever endured. They do everything within their power to not address a very serious problem I have with a 2021 330e. I was met with nothing but conte ever endured. They do everything within their power to not address a very serious problem I have with a 2021 330e. I was met with nothing but contempt by their service department by Clarke Grande and finally the service manager Bryan White. They have closed my ticket out without offering any solution to my problem. They are refusing to address the service concerns of my vehicle. I have sustained an injury from the transmission slipping and the gear engaging violently. With the high torque of an electric motor: this is a rather serious problem. You are having quite a bit of energy pushing forward the car all at once. This has caused a tear in my rotator cuff: which I didn't find out about until days later. They have ended the service session without addressing the concerns and: the service tech, the foreman, and the service manager have declared the car "Safe to drive": without actually doing a single thing to address the problem. Now I am paying for an expensive 330e that I am deathly afraid to drive. Left with no resolutions, hostile contempt filled communications with the dealer and no light at the end of the tunnel. They are treating me not as a customer: but as a criminal who is trying to get a fast one by them: by insisting they honor a warranty repair. I have had BMW, Audi, Toyota, Honda, Lexus: many cars in my life: and never have I had as poor of an experience as I have had with this dealership. This problem has literally turned my life upside down: and the dealership could really care less about addressing my concerns. I will make it my life's mission to make sure the public is aware of their poor practices engaging in customer service. I am having a major problem with a 2021 330e I purchased from United BMW in Alpharetta GA. I have a problem where the transmission slips causing the gear to violently engage. The torque of the electric motor is so great that the force asserted to the vehicle is immense. The force was so immense that it sustained an injury to my rotator cuff. I feel in no way this car is safe to drive. I brought the vehicle in for warranty repair. Every attempt to downplay, point fingers, sidestep, divert responsibility, protect posterior, was done. Absolutely no action or proposed action was implemented to address the concern of the sudden and violent jolts forward the car produces. I am just a reasonable person looking for a reasonable response to a rather serious problem. I merely want the 50k car I paid for to be safe and functional. It appears as though there does not exist a reasonable person I can talk to in order to discuss alternative approaches towards resolving this matter More
by Matthew Firth
Employees Worked With
Bryan White
December 21, 2021
Nick King was very helpful. He communicates very well, and is very detailed in his explanations of the care of my car. My car was finished on time and was very clean when I picked it up. and is very detailed in his explanations of the care of my car. My car was finished on time and was very clean when I picked it up. More
by glennediamond
Employees Worked With
Nick King
December 19, 2021
Aiden was the best salesperson I have ever worked with. He was honest and followed up quickly. He did a great job of communication even on his day off. He will continue to be an awesome salesman for BMW. He was honest and followed up quickly. He did a great job of communication even on his day off. He will continue to be an awesome salesman for BMW. Gabriel did a great job of explaining how my car works. He was very patient and professional. More
by jeffreydshimizu
Employees Worked With
Aiden
December 16, 2021
The customer service provided by personnel at United BMW of Roswell was exceptional. I may be changing my preferred service department to this one. of Roswell was exceptional. I may be changing my preferred service department to this one. More
by Gbrundage
Employees Worked With
Lloyd Rudolph
December 14, 2021
Built car, put down deposit, signed proposal, and waited for a month. Car was finally at dealership and I called Matas to say that I don't want my car used for test drives, and was assured twice that my car for a month. Car was finally at dealership and I called Matas to say that I don't want my car used for test drives, and was assured twice that my car "will be put at the back of the parking lot with a sold label". Called Matas the day before pick up to go over expected payment procedure. Second day I arrived at the dealership and was told Matas left key in the car and there was no Sold sign, so the car was sold to someone else by another agent. Surprised how this happened, even if there was no Sold sign I'd expect some status saying "sold" within their inventory system. Very callous in my opinion. Need to wait for 2.5 months more to get a new car built. Matas wasn't there that day and I expressed to both sales manager and general manager that I would like a call from Matas when he is back at work and was assured by both managers. Matas didn't call nor email. Dealer offered discount on the new build but didn't offer loaner car, I also didn't ask for one. From reviews it seems the dealership is a good one, but very disappointed this rare case scenario happened on me. Will see what happens upon delivery of new car. Hope they will offer some nice gestures without me having to ask. More
by liuxiaoshu1993
Employees Worked With
Matas Dainorovicius
December 08, 2021
Great sales teamGreat ambient Great people Great Great sales team Great ambient Great people Great inventory of cars Great shop of accessories Great sales team Great ambient Great people Great inventory of cars Great shop of accessories More
by Peachtowndj
Employees Worked With
Dimitri Gossieaux
