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United BMW

Alpharetta, GA

4.7
901 Reviews

1501 Alpharetta Highway

Alpharetta, GA

30004

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Showing 901 reviews

January 19, 2022

September 2021 I purchased in full a 2012 Q5. About a month of having the car I started having oil consumption issues bad. Mechanic said piston rings would likely need to be changed. Now my motor has gon More

by dawn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marlon Jones
Jan 19, 2022 -

United BMW responded

Dawn, Your feedback is important to us and I would appreciate the opportunity to speak with you about the vehicle you purchased and the feedback you have shared. Would you mind emailing your preferred contact information to me at vsousa@penskeautomotive.com? I look forward to speaking with you. Best Regards, Victor Sousa General Manager United BMW vsousa@penskeautomotive.com

January 19, 2022

Howard Wasserman was a pleasure to deal with-very professional and accommodating. I received my vehicle sooner than expected. More

by Marvwoodward
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Bridges, Howard Wasserman
Jan 19, 2022 -

United BMW responded

We are so pleased to read that our Sales Team provided you with professional and accommodating services here at United BMW. We are happy to learn that your vehicle arrived sooner than expected. We value your business and thank you for your kind review.

January 19, 2022

Always great customer service. I wouldn’t take my car anywhere else. Totally happy with my experience. More

by Jefferyann.bell
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jan 19, 2022 -

United BMW responded

Hi there, It pleases us that you always receive great customer service and we appreciate your return business. Thank you for choosing United BMW and we look forward to your next visit.

January 19, 2022

Great experience work with Howard! Very accommodating to my schedule and needs. Was in and out in a 2 hours. I highly recommend United bmw. More

by devon3119
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Wasserman
Jan 19, 2022 -

United BMW responded

Hi there, Your recommendation means a lot to us and we are happy that your experience was timely. Thank you for choosing United BMW and know that we are always here should you need us.

January 19, 2022

The dealership was clean and relaxed, and it offered a wide variety of choice vehicles. The people were extremely helpful and professional. More

by pcausby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Sinsley, Rock Kharischarishvili, Gabriel Gutierrez
Jan 19, 2022 -

United BMW responded

Hi there, At United BMW we appreciate your kind words and we hope to see you again.

January 18, 2022

TERRIBLE SALES ETHICS! Buying a used 2019 BMW, agreed to price with sales and Mgt. Had paperwork & Cashiers check in hand and picking up next day. United Sold the car to someone who walked in. No phone call More

by BMW owner x 3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelsey Vogul- Sales Chris Liu - Mgt
Jan 19, 2022 -

United BMW responded

Hello, We take our customer feedback very seriously and would like the opportunity to speak with you about your experience with our Sales Team. Can you please send your preferred contact method to me at vsousa@penskeautomotive.com? Best regards, Victor Sousa General Manager United BMW vsousa@penskeautomotive.com

January 18, 2022

They did a good job communicating with me on updates which I appreciated. They fixed the car quickly. Thanks so much, this was much better than my last few visits. More

by Joan_fiore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Sousa
Jan 19, 2022 -

United BMW responded

Joan, Thank you for choosing United BMW! We are happy to know our team was able to repair your vehicle quickly, and our Service Team made a positive impression on you. Please do not hesitate to contact us for any future automotive needs.

January 16, 2022

United BMW was a great experience and my salesman was Conrad who went beyond the call of duty. Excellent customer service!!!! More

by Lane9618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Conrad
Jan 16, 2022 -

United BMW responded

Thank you for choosing United BMW. We are happy to know that our team provided you with excellent customer service. Let us know if there is anything else we can help you with.

January 16, 2022

I got the emergency phone alarm and regular service taken care of at the same time. Lloyd kept me posted of progress and the work was completed earlier than expected. . More

by Mattie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Walsh
Jan 17, 2022 -

United BMW responded

Thank you for sharing your experience. We are happy to know that you were satisfied with the services we provided. Let us know if there is anything else we can help you with. United BMW is always here for you.

January 15, 2022

Great place to get car service I was able to get a ride back to work while they did maintenance on my car More

by Lakia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Valencia
Jan 15, 2022 -

United BMW responded

Thank you for choosing United BMW. We are happy to know that our Service Team provided you with an excellent maintenance experience. Let us know if there is anything else we can help you with.

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