United BMW

This was my first visit to service my new BMW sports coupe. Mario was friendly, efficient, and knowledgeable. Going to service my car was easy with seamless effort. The Uber ride came quickly. All go coupe. Mario was friendly, efficient, and knowledgeable. Going to service my car was easy with seamless effort. The Uber ride came quickly. All good from the BMW team. Mario Manger was my sales agent and he's not listed with your other sales personnel. More

Easy to schedule my appointment! Professional service! Safe environment! My wait time was as promised! Safe environment! My wait time was as promised! More

Waited 4 hours for a coolant leak repair on site. Vent line repair shouldn’t take 4 hours to repair. Also waited 20 mins for valet to bring me my car after repairs. $700 for a simple repair is excessive i line repair shouldn’t take 4 hours to repair. Also waited 20 mins for valet to bring me my car after repairs. $700 for a simple repair is excessive if you ask me. Lounge was nice and clean, however. Customer service was friendly. More

The best BMW retailer and service center in Ga. In my humble opinion! The staff as a whole are 1 in a million! humble opinion! The staff as a whole are 1 in a million! More

First service appointment was sub par for what you would expect in this category. We owned an Acura and an Audi previously. Customer service and the service of the cars were way better. The customer service expect in this category. We owned an Acura and an Audi previously. Customer service and the service of the cars were way better. The customer service was lacking. Many of the reps/consultants were not professional. Upon pickup of my car, I was told to go in and my consultant would take care of my check out process. I stood by his desk and waited for over 10 minutes. Several consultant sat around there, not busy, yet no one offered to help. When I inquired about getting assistance, I was told my consultant had not returned from lunch. A co-worker checked me out and gave me my car keys. I was asked to wait in a certain area for my car to pull up. I waited past 15 minutes. Walked in and asked why the long wait time. My consultant, who had returned, explained that they couldn't find my keys. The girl who gave me the keys, sat right next to my consultant. The car didn't seem cleaned internally. Typically, upon pickup of my car(s) from service, the crew had washed the exterior and, at least, vacuumed the inside of the car. All in all, my first service experience with this dealership left little to desire. More

By far the most professional automotive dealership team from most senior manager through the Genius staff. Can’t say enough praises about this team and their positive attitude about everything. AB in F&I w from most senior manager through the Genius staff. Can’t say enough praises about this team and their positive attitude about everything. AB in F&I was awesome!!! And anyone buying a car knows how frustrating the paperwork process is, but not with AB. More

I have called this dealership and sale person more times than I should have. I have left messages, even after speaking to the sales person and all I was promised a phone call back. I have never recieved tha than I should have. I have left messages, even after speaking to the sales person and all I was promised a phone call back. I have never recieved that call back. The very worst customer service I have had. Making a deal here is not worth the effort. More

They were very nice and professional! They had drinks and snack, and the customer service was great! snack, and the customer service was great! More

I had a great experience with my recent service request at United service department, my rep Nick was very helpful and I love the video from the service Tech so you can see the problems with the vehicle so at United service department, my rep Nick was very helpful and I love the video from the service Tech so you can see the problems with the vehicle so you know what’s being repaired. Always a great service experience at this dealership. More

Great sales person. Very helpful and professional. Great follow up. Finance department also friendly and helpful. follow up. Finance department also friendly and helpful. More