United BMW

World class service from first contact and on through the purchase proces.I live in Knoxville, TN, and could not find the X3 that I wanted here, and even if I would have, I would not have purchased at Grayso purchase proces.I live in Knoxville, TN, and could not find the X3 that I wanted here, and even if I would have, I would not have purchased at Grayson BMW, because the have decided to put a $2000 markup on all their new cars because evidently they think their limited inventory is the customers fault and want to gouge their neighbors that want to buy local. Okay enough of that…back to the amazing customer service I received at United…It started right from the get go with our salesman Donovan. Donovan went above and beyond, he listed to what I wanted to accomplish and delivered. He found me the perfect X3 and texted me pictures and videos of the vehicle and once I gave the thumbs up he went to work and got with his manager Kahlil who called me directly and asked what I was trying to accomplish financially, and he worked the numbers where the deal made sense to us both, and within minutes he was emailing me a proposal. I gave my $1000 deposit so they would hold the vehicle since I would be able to make the 3 hour drive down to pick up my new BMW until the next day. Day of the delivery Donovan greeted myself and my wife at the front door, and considered our 3 hour drive and walked us to the lounge and offered us refreshments and pointed out the nearest restroom. Donovan then took us to our new vehicle and gave us a walk around, and to see if we wanted to drive it before we sign the paperwork, since we have already driven several we chose to get the paperwork signed and get back on the road to Knoxville. Kahlil came out and thanked me for my service as Veteran, and thanked me for my business. Donovan walked us back to finance, and yet another exceptional experience where Mitch greeted us, and asked all the right questions on how we plan to use the X3, how long do we plan to keep it, etc…, and provided us with solutions to keep our ownership experience with our vehicle positive for the life of our ownership. Once we were done signing all the documents, Donovan introduced us to Alfredo the “BMW Genius” that did a perfect job explaining all the features of the vehicle, and set upbour key fobs, and loaded “My BMW” app on our phones and set everything up. I apologize about the novel that I have written, but I couldn’t describe the level of excellence that was provided to my wife and I in a few words. My hat goes off to the entire United BMW team from the folks that prep the vehicles for delivery, all the way to the BMW Genius that does the delivery and walks you through all the features of your car. Thank you all for the World Class Service! More

This is my 3rd car in 5 years from this dealership. Jean Maurilus at this dealership helped me get a great deal on my new X5. I would definitely recommend this dealership if you looking for BMW’s and do def Maurilus at this dealership helped me get a great deal on my new X5. I would definitely recommend this dealership if you looking for BMW’s and do definitely recommend Jean Maurilus to help you get the best deal More

The dealership was clean and relaxed, and it offered a wide variety of choice vehicles. The people were extremely helpful and professional. wide variety of choice vehicles. The people were extremely helpful and professional. More

They did a good job communicating with me on updates which I appreciated. They fixed the car quickly. Thanks so much, which I appreciated. They fixed the car quickly. Thanks so much, More

September 2021 I purchased in full a 2012 Q5. About a month of having the car I started having oil consumption issues bad. Mechanic said piston rings would likely need to be changed. Now my motor has gon month of having the car I started having oil consumption issues bad. Mechanic said piston rings would likely need to be changed. Now my motor has gone bad! Mechanic said it's not worth paying $6k to get a new motor plus labor. I haven't even had the car 6months! They basically sold me a lemon, and even if I purchased an over priced extended warranty these issues would still be here! This is why women don't like car dealerships! Thanks BMW for selling me a lemon I love throwing away money, but hey at least y'all got paid right! Buyer beware. My sales person appeared to care when I called about the issues. More

Howard Wasserman was a pleasure to deal with-very professional and accommodating. I received my vehicle sooner than expected. professional and accommodating. I received my vehicle sooner than expected. More

Always great customer service. I wouldn’t take my car anywhere else. Totally happy with my experience. anywhere else. Totally happy with my experience. More

Great experience work with Howard! Very accommodating to my schedule and needs. Was in and out in a 2 hours. I highly recommend United bmw. my schedule and needs. Was in and out in a 2 hours. I highly recommend United bmw. More

TERRIBLE SALES ETHICS! Buying a used 2019 BMW, agreed to price with sales and Mgt. Had paperwork & Cashiers check in hand and picking up next day. United Sold the car to someone who walked in. No phone call price with sales and Mgt. Had paperwork & Cashiers check in hand and picking up next day. United Sold the car to someone who walked in. No phone call, no “I’m sorry”, no “let me find you another car”…. Nothing! Probably sold it to them for more $$. Will never contact United BMW for anything! More

They did a good job communicating with me on updates which I appreciated. They fixed the car quickly. Thanks so much, this was much better than my last few visits. which I appreciated. They fixed the car quickly. Thanks so much, this was much better than my last few visits. More