United BMW | Page 35

Dealt with this service department on two occasions. The first time I took my older 3-series in for the airbag recall. When they called me to say it was complete, they indicated one of the tires was l The first time I took my older 3-series in for the airbag recall. When they called me to say it was complete, they indicated one of the tires was low. I advised them it had a very slow leak and requested the fill the tire, to which they agreed. When I came in to pick up up they threw the keys at me and said it was parked to the side; apparently my older 3-series doesn't warrant them bringing the car around to me. I went over and the tire is still flat. I requested they fill it again and was told they didn't have the time. I ended up getting an air compressor and filling it myself in the rain. Fast forward to my recent purchase of a 2019 X5. Few days after I purchased the SUV, the check engine light comes on. I called to get an appointment and was told the soonest they can get me in is in 2 weeks. So I wait and bring it in on a Monday at 7:40am. Tuesday afternoon and no one has called to tell me what the issue is or what the timeline is. I call and leave 3 messages and finally get someone to tell me they haven't even looked at it yet. The fourth call was to the Service Manager, Patrick, whom also doesn't return my call. I finally got in my wife's car and drove down there to be told "its in the bay now and should be done tomorrow". Part of the reason I spend the money on these cars is for the service, which is extremely lacking at this location. Just because I am only driving a $55,000 car and not the $150,000 car does not mean I should be treated like this. I would advise driving the extra 10-100 miles to go ANYWHERE ELSE. More

Charles was a pleasure to work with and made the entire process smoothe. I would highly recommend him!!! process smoothe. I would highly recommend him!!! More

Great experience as always! This is our 5th BMW with United and it will not be the last! This is our 5th BMW with United and it will not be the last! More

Michael Drew was exceptional top rated sales person I could have asked for. My elderly mother was in desperate need of a car I call the dealership at 8:45 in the morning and knowing that it opened at 9 m could have asked for. My elderly mother was in desperate need of a car I call the dealership at 8:45 in the morning and knowing that it opened at 9 miwhen that 9 Michael answered the phone anyway. More

Bryan was straight up with me and responsive. A rare combination. I am forwarding 2 of my clients to United. A rare combination. I am forwarding 2 of my clients to United. More

Sales agent, Garvin Stewart, was extremely helpful in helping me build my car and answered any questions. He was very professional and is an asset to BMW. helping me build my car and answered any questions. He was very professional and is an asset to BMW. More

Highly unethical. Do not do business with this dealership. Worst experience I've ever had a a dealership Do not do business with this dealership. Worst experience I've ever had a a dealership More

Josh was outstanding, he listened to what I was looking for and responded precisely. No time wasting, but still polite, professional and thorough. He embodied what I think of in the BMW brand. Great withou for and responded precisely. No time wasting, but still polite, professional and thorough. He embodied what I think of in the BMW brand. Great without being too flashy and fantastic when you need it to be. Thanks for a great car purchase experience. More

Great service and knowledge of there products. Everyone from sale to finance managers very friendly. Everyone from sale to finance managers very friendly. More

I inquired about a vehicle on a Sunday morning. The sales rep, Kennedy, responded within 30 minutes by phone and email. He provided me with the information I needed to make a decision on the vehi The sales rep, Kennedy, responded within 30 minutes by phone and email. He provided me with the information I needed to make a decision on the vehicle. He arrived early Monday morning, prior to dealership opening to prepare to meet with me. Everything went seamless from the test drive to the purchasing. I would highly recommend United BMW. More