United BMW

This dealership had me drive 3. 5 hours to see a used car they told me was in excellent condition. I asked several times and told them to send pictures of any issues. They sent me a 5 hours to see a used car they told me was in excellent condition. I asked several times and told them to send pictures of any issues. They sent me a single image of a small scratch on the bumper. After a very long drive down to Alpharetta, the car had two cracks in the windshield, half the molding torn out of the top, nicks and scratches all over, the seats were damaged and the door handles didn't work. They then tried to sell me another used car instead (bait and switch I guess). The manager even stated in a final F.U. to me that he would just sell the car at auction rather than help with major repairs. Had to drive another 3.5 hours back home. More

Michael Drew provided exceptional customer service assisting with my service scheduling and finding a new BMW for my son assisting with my service scheduling and finding a new BMW for my son More

Awesome crew! Special thanks to Daniel, Eddie and Ivan! Looking forward to doing business in a future. Special thanks to Daniel, Eddie and Ivan! Looking forward to doing business in a future. More

Nelson at United BMW’s a great guy, super easy to work with and available any time I had a question. Highly recommend this dealership. with and available any time I had a question. Highly recommend this dealership. More

Patrick was very professional and communicative throughout the buying/financing/delivery process. He made sure everything was done to our specifications and did not ever try to push extras on us. throughout the buying/financing/delivery process. He made sure everything was done to our specifications and did not ever try to push extras on us. He made the buying process easy. United BMW will get our business in the future. More

Emitte Green our sales rep treated my husband and I well. He put me in my BMW X3 and I am very happy…He was very professional . He put me in my BMW X3 and I am very happy…He was very professional . More

Excellent sales support. Professional, responsive. A special recognition for our Client Advisor: Anastasia Johnston. She was superb throughout the buying process. Overal Professional, responsive. A special recognition for our Client Advisor: Anastasia Johnston. She was superb throughout the buying process. Overall a very exceptional business experience. More

This is the second bmw I have but based from United BMW. The team is great The team is great More

Dealt with this service department on two occasions. The first time I took my older 3-series in for the airbag recall. When they called me to say it was complete, they indicated one of the tires was l The first time I took my older 3-series in for the airbag recall. When they called me to say it was complete, they indicated one of the tires was low. I advised them it had a very slow leak and requested the fill the tire, to which they agreed. When I came in to pick up up they threw the keys at me and said it was parked to the side; apparently my older 3-series doesn't warrant them bringing the car around to me. I went over and the tire is still flat. I requested they fill it again and was told they didn't have the time. I ended up getting an air compressor and filling it myself in the rain. Fast forward to my recent purchase of a 2019 X5. Few days after I purchased the SUV, the check engine light comes on. I called to get an appointment and was told the soonest they can get me in is in 2 weeks. So I wait and bring it in on a Monday at 7:40am. Tuesday afternoon and no one has called to tell me what the issue is or what the timeline is. I call and leave 3 messages and finally get someone to tell me they haven't even looked at it yet. The fourth call was to the Service Manager, Patrick, whom also doesn't return my call. I finally got in my wife's car and drove down there to be told "its in the bay now and should be done tomorrow". Part of the reason I spend the money on these cars is for the service, which is extremely lacking at this location. Just because I am only driving a $55,000 car and not the $150,000 car does not mean I should be treated like this. I would advise driving the extra 10-100 miles to go ANYWHERE ELSE. More

Charles was a pleasure to work with and made the entire process smoothe. I would highly recommend him!!! process smoothe. I would highly recommend him!!! More